期刊名称：Annals of "Dimitrie Cantemir" Christian University - Economy, Commerce and Tourism Series
电子版ISSN：1842-9459
出版年度：2011
期号：3
页码：16-23
语种：English
出版社：ProUniversitaria
摘要：The current business environment is characterized by a multitude of influence factors within a global context that is continuously changing, in which all types of organizations operate. These factors are pressuring the businesses, forcing them to adapt to the constantly changing environment. Competition has become intense, and as a result, quality improvement has become one of the keys to business survival and excellence. Small and medium enterprises represent the solution for Romania to move more easily over the economic crisis and in the long term is the answer for economic sustainability. Improving quality should be one of the priority strategic objectives for each SME. Providing a model for assessing and improving process performance, based on a coherent system of performance indicators in accordance with the European model of quality management or other business excellence model can be a real support for Romanian SMEs.
