期刊名称：European Journal of Social and Human Sciences
印刷版ISSN：1339-6773
出版年度：2014
卷号：2
期号：2
页码：81-89
语种：English
出版社：Faculty of Arts, Matej Bel University, Banská Bystrica, Slovakia
摘要：The purpose of this paper is to examine clients’ perceptions in Croatia towards information technology (IT) security of electronic banking (e-banking), to diagnose problems and try to give proper solutions. Methodology was survey based on six variables and specific questions assigned to each variable. Response rate was good and 203 respondents were surveyed. Findings indicated that Croatian e-banking users trust to banks when it comes to IT security of online banking. It is important to mention that clients perceive tangible features as important as they actually are. This proved that clients are aware of potential security threats, and even though they trust to bank, they are aware of their own responsibility when using e-banking services. Since there is gap in literature when it comes to research dealing with IT-security of electronic banking in Croatia, this article is both unique and good stimuli for new research in the future.
