期刊名称：Entrepreneurship and Innovation Management Journal
印刷版ISSN：2310-0079
电子版ISSN：2311-1836
出版年度：2016
期号：1
页码：1-14
语种：English
出版社：Academy of Business & Scientific Research
摘要：The present paper aims at determining to what extent the Emotional Intelligence (EI) affects the Social Capital (SC) as well as assessing the influence of employee's citizenship behavior (CB) as a mediator variable between them. For this purpose, a questionnaire was designed to measure the said variables and administered to a sample of 141 specialized ranking employees of Bank Mellat after determining its validity and reliability through exploratory (EFA) and confirmatory factor analysis (CFA). The present paper adopts a surveycorrelation methodology and is specifically based on structural equation modeling (SEM). The findings indicated a direct relationship between EI and SC components (R2=33%). Thus, it is possible to improve an organization’s SC by taking EI into account at the service outset, and by in-service EI training. Also, according to the path analysis model, the EI may influence the SC through the CB. In other words, the higher the individuals’ EI levels, the more they will try to maintain their CBs in higher levels which in turn affect the improvement of SC by them. Finally, some suggestion for the human resources managers were presented to improve the CB through increasing the EI comp
