期刊名称：International Journal of Academic Research in Management
电子版ISSN：2296-1747
出版年度：2013
卷号：2
期号：2
页码：9
语种：English
出版社：Helvetic Editions
摘要：Human resources are among principles of every organization; its performance improvement highly increases organization performance. It is significant for government banks which have great structures, may deal with government cash flow responsibility and their improved plans can help increase the given services to people. So, this present thesis aims at giving performance assessment model which is combination of balance scored card models and European Foundation Quality Management model to achieve an effective approach to assess Bank in charges performance (receipt and payment in charges of the branch). Analyzing strengths and weaknesses of mentioned models, we collect our data by Delphi technique process and three questionnaires prepared by 20masters of Meli Bank and proficient's, locate under scales of improvement model separately in different landscapes of balance scored cards. To justify the model and determinate variables relations regarding Morgan Table, a sample of 52 Meli Bank staffs of Shahrekord town selected and the questionnaire distributed. To confirm its validity, expertise of 5 professors were required. Gained permanence by kronbakh α is. / 94. Finally to achieve the aims of research, SPSS and Laiserl software's used to analyze data. Results of factor assessment show a meaningful relation between variables and appropriateness of suggested model. Thus, we can consider important aspects of counter in charges performance achievements by this model.
