出版社：Japan Science and Technology Information Aggregator, Electronic
摘要：A new queueing model for customers requesting service positions at a counter is proposed. Each arriving customer requests a service at a particular position, and multiple servers provide services for these customers at their requested positions. The servers can attend different counter positions, but they may not change their order. This model was devised to evaluate the performance of a movable compact shelving system in a recently built university library, and it was used to plan that system. In this paper, we analyze two simple cases, and then some variations of the model are discussed in connection with different service disciplines. The simulation results show some basic properties of the model. We present in some detail the application of our model to a movable compact shelving system.
关键词：Queue;service counter;service position;movable compact shelving system
