摘要：This paper presents an approach to develop a system dynamics model for the evaluation of the productivity of knowledge-intensive services. This model is based on the results of a case study as well as on literature research. At first, this paper gives a short introduction about knowledge-intensive services and the system dynamics method. The identified variables as well as their causal relationships will be presented in the following sections. A recapitulation of the findings and a prospect on further research conclude the paper.
