出版社：Zavod za istra?ivanje i razvoj sigurnosti d.d./Institute of safety research and development
摘要：SUMMARY: Some of the stressors in the work environment of medical nurses which may cause the occurrence of mobbing are: constant care for patients, shift and teamwork, duties that pose risks to the health, etc. As previous research has shown, various forms of mobbing in the workplace of nurses are to be expected and, understandably, different coping strategies are used of which many have not been investigated in any studies undertaken to date. Therefore, the aim of this study was to examine the types of mobbing, as well as the coping strategies favoured by nurses of different ages and work experience. The participants in the study were medical nurses (N =171) employed at the General Hospitals in Zadar and Šibenik and at the Clinical Hospital Centre in Split. For the purpose of this study, two questionnaires were developed to detect and examine the types of mobbing and strategies used to cope with mobbing in the workplace. Participants of different ages and work experience were asked to complete the questionnaires. The results show a four-factor structure discerned from the Mobbing Questionnaire, interpreted as attacks on the working domain, attacks on the personality and taunts, sexual harassment, and isolation. Factor analysis of the Coping Strategies Questionnaire shows four factors that relate to the problem-focused coping, emotions-focused coping, seeking support from colleagues or from family. Furthermore, the participants with work experience of 10 to 20 years more often perceive attacks on the working domain and isolation than the participants with shorter and longer work experience. The strategy focused on emotions is a form of coping that is widely used regardless of the type of mobbing. Family support is usually sought when participants encounter attacks on the working domain, while support from colleagues is significantly associated with sexual harassment.
关键词：Key words: mobbing; strategies for coping with mobbing; stress; nurses; work experience
