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  • 标题:FOOTBALL SUPPORTERS AND THE NEGATIVE WORD OF MOUTH OF THEIR RIVAL TEAM’S BRAND
  • 本地全文:下载
  • 作者:Marco Aurélio Sanches Fittipaldi ; Silvio Augusto Minciotti ; Denis Donaire
  • 期刊名称:Business and Management Review
  • 印刷版ISSN:2047-0398
  • 电子版ISSN:2047-0398
  • 出版年度:2015
  • 卷号:5
  • 期号:1
  • 页码:24-32
  • 出版社:Global Research Society
  • 摘要:This article has the objective of identifying whether the loyalty for the team has a negative effect on the word of mouth of the rival team's brand. It has been developed a model based on the works of Fagundes (2013) and Santana and Akel Sobrinho (2010), through the use of Structural Equation Modeling - SEM, which presents three constructions: the identification with the team, the loyalty to the team and the negative word of mouth of the rival's brand. 528 students from two college were interviewed and it ha s been identified that the emotional involvement of the supporter with his team reflects on the identification of a supporter by his team (KWON e ARMSTRONG, 2004; KAYNAK, 2008; JORDAN et al., 2014), it is thus formed a loyalty for the team (FUNK and JAMES, 2006). It influences other people in their personal relationships through the negative word of mouth communication
  • 关键词:identification with the team; loyalty; negative word of mouth
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