摘要：To improve the performance of organizations it is important the discussion of maturity in managing people, especially in the service sector, such as gym s, business is becoming increasingly widespread. In this sense, this study aimed to understand the relationship of the maturity level of people management and performance in gyms in Brazil. Then, we investigate the relationship between the constructs maturity in people management and organizational performance, to clarify the strength and direction of such a relationship . Through a survey, questionnaires were collected in a sample of 239 valid respondents. To assess organizational performance, we used a set of variables and indicators to measure, obtained from the theoretical framework adopted. To evaluate the levels of maturity of the processes of managing people in organizations, we used the model People Capability Maturity Model (P-CMM), of Curtis, Hefley; Miller (2001, 2002). The collected data were analyzed statistically by descriptive statistics and multivariate analysis. The methodology of measurement and analysis of relations between the constructs, we adopted the test parameter estimation by Partial Least Squares (PLS), depending on the characteristic of the constructs of performance and flexibility of the method in terms of sample size and sampling distribution of data. In overall, the study iden tified significant relationships between the two constructs assessed and made important recommendations for the enrichment of the models used in the area of physical activity
关键词：P-CMM; Maturity in People Management; Organizational Performance
