摘要：Research is based on a constant questioning process. All researchers should ask questions in every research phase, what is read, the research design definition, data analysed and the way they are discussed and how their conclusions are drawn. It is generally accepted that to start scientific research, irrespectively of the area of expertise, the starting point is the drafting of one or more research questions, ordinarily known as a research problem. However, for many, starting with a research programme, the idea of formulating one is always a challenge. Some do not know where to start and question whether the question is well formulated. Given these issues, this paper aims to clarify and reinforce the importance of formulating the research problem and/or question, where to get inspiration for its compilation, what are the steps to be followed for its refinement and what is its usefulness during the research process. We also intend to recommend the use of some software packages that may assist the researcher, during questioning in other research phases, and thus maintain internal coherence throughout the research, as well as obtain an answer to the research question.
关键词：Questioning; Information and Communication Technology; Qualitative Research
