期刊名称：International Journal of Management Science and Business Administration
电子版ISSN：1849-5664
出版年度：2016
卷号：2
期号：2
页码：19-28
出版社：Inovatus Usluge Ltd.
摘要：Market orientation is a widely discussed concept in marketing literature while relationship marketing has emerged as an important paradigm over the past decade. Research has shown the significance of relationship marketing for increased sales and enhanced organizational performance. On the other hand, knowledge management is also an important agenda for organizations. Prevalent approach of service dominant logic has raised the interest of researchers in studying service as science. Both manufacturing industry and service industry rely on service innovations for success and competitive advantage. This paper theoretically analyzes the role of market orientation, relationship marketing and knowledge management and proposes a theoretical framework for their combined effect on service innovation. The framework is proposed for researchers to conduct further empirical studies in order to test its validity in practical work environment.
关键词：Relationship Marketing; Knowledge Management; Service Innovation; Market Orientation
