摘要：We all are emotional beings, our thinking shaped by the good and bad experiences we encounter in our lives. With time, some of us become extremely emotional, while some become tough nuts, and some fail to reciprocate the feelings of others. Emotionally weak individuals find it tough to manage their thoughts; they have difficulty in taking negative feedback, and also tend to get upset at the slightest provocation. However, there are some people smarter in handling relationships, or a complex situation than others. They are not deeply emotional, but are considerate while dealing with people. Such people know what to speak, when to speak, when to keep quiet and be patient. They have a gut feeling and at any given moment they do, for them and others, what they think is right. Such people have a good emotional quotient (EQ), (a measure of emotional intelligence, just as IQ measures intelligence) the importance of which is growing with each passing day, surpassing even the highly valued intelligence quotient (IQ). With the ever-increasing pressures at work, within the community, and at home, the ability of individuals to deal with the daily environmental demands and pressures is getting even more critical. Cognitive intelligence (IQ) accounts for up to 25% of the variance in professional success and job performance (Hunter & Hunter, 1984). Social and emotional abilities are four times more important than IQ in determining success (Sternberg, 1996).In 1990, Salovey and Mayer coined the term "emotional intelligence" (EI) and based their work on the non-cognitive aspects of intelligence. These authors defined emotional intelligence as "a form of social intelligence that involves the ability to monitor one's own and others' thinking and action."
