标题：PROVIDING A CONCEPTUAL MODEL FOR SURVEYING THE IMPACT OF EMPLOYEE EMPOWERMENT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) IN ALBORZ INSURANCE COMPANY
摘要：Employees' empowerment is undoubtedly an appropriate ability that the managers must focus on it in order to solve their problems and also attain their organizational goals. In the current world, the problems of the organizations are not predictable, and managers who attempt to empower their personnel can be hopeful to manage the challenges and get over the problems. On the other hand, there are some kinds of voluntary behaviors that have not included in the employees' job descriptions, and the employees emerge such behaviors only when their organization's success is their objective too. These behaviors are called Organizational Citizenship Behavior (OCB) and we believe that Employees' Empowerment has a positive effect on the Organizational Citizenship Behavior (OCB). This study aims to provide a conceptual model which reveals the association between the Employees' Empowerment and the Organizational Citizenship behavior (OCB) based upon the previous managerial studies. We predict that the result of testing the conceptual model in Alborz Insurance Company will have a positive result, because the aforesaid company is a pioneer in servicing to their customers and relies to Empowerment and OCB as two important factors in attaining the organizational goals.
关键词：Empowerment; Organizational Citizenship Behavior (OCB); Conceptual Model
