摘要：Communication is an important element for all interactions among humans. In organization as theplace people interacting and working together to reach the expected goal, communication will determine successor failure. People in organization are known as human resources. In other words, success in organization isdetermined by human resources factor. The research is purposed to learn communication role in increasingwork satisfaction for human resources in PT XYZ. This research uses qualitative approach, therefore it is not toofocus and being objective in data analyzing. Based on analysis result, it is concluded that in general everyrespondent agree that internal communication is going well in PT XYZ. Internal communication gives about40% information needed to predict variations of work satisfaction
关键词：internal communication; work satisfaction; human resources
