摘要：To find women's representation of passenger satisfaction for the special woman carriage train servicetraveling the routes of Bogor to Jakarta, researcher performed a descriptive quantitative research with apopulation of rail passengers. Data taken from 80 respondents using incidental sampling technique is analyzedusing the SERVQUAL model. Research results show that overall passenger satisfaction levels of service specificcar is at the level of discontent. This can be seen from the gap between perceptions and negative expectations.Dimensions of service quality perceived by passengers are not satisfied that the dimensions of connection,reliability, response and physical evidence. However there are several dimensions of service quality perceivedby passengers quite happy. Dimensions are empathy, facilities, security and comfort. This research concludesthat there is a perception gap between the expectations of the ministry with a value of -1.101. Therefore, it isrecommended to train the managers to improve service for passengers, especially the dimensions of feltunsatisfactory by passengers
关键词：passenger satisfaction; ladies only carriage; servqual model
