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文章基本信息

  • 标题:Impact of Consumer Social Responsibility and Brand Social Responsibility Image on Brand Loyalty
  • 本地全文:下载
  • 作者:H. Govind Mishra ; P. Kumar Sinha ; S. Singh
  • 期刊名称:International Journal of Management and Business Research
  • 印刷版ISSN:2228-7019
  • 电子版ISSN:2228-7027
  • 出版年度:2013
  • 卷号:3
  • 期号:4
  • 页码:297-309
  • 语种:English
  • 出版社:Islamic Azad University
  • 其他摘要:The present paper focus on ITC notebook and try to understand consumer social responsibility for cause related brand and how their preference level changes with different firm donations, and how this activity leads to brand loyalty in long run. An experimental design with 693 participants was used. The results shows that consumers like cause related marketing campaigns and ready to do extra effort for that brand, provided the donation amount invested by companies should be high as much high as company can provide for the cause. Elaborative offers and attitude toward the advertisement affect the social brand image of the company, and these two affects along with brand image produce positive results on brand loyalty among consumers for such low involvement products.
  • 其他关键词:Brand loyalty ; Brand social responsibility image ; Cause related marketing ; Consumer social responsibility
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