摘要：Throughout the centuries, "conflict" has been observed as a major problem in educational organisations. With the coming of the 21st century "conflict" became one of the most important tools in the development of organisations when it is carefully managed. The purpose of this study is to determine the reasons underlying conflict and how they are handled by academic and administrative staff. A group of academics who work at public and foundation universities in Istanbul in the 2001-2002 academic year constitutes the scope of this research. Sample group has been chosen randomly from the universities in Istanbul. The questionnaire was given its final form after a series of unstructured interviews and related literature (Rahim 1983; Thomas, 1977) review. Analysis of the data has been done by using SPSS programme. T Test and One Way Anova Tests were used to determine the significant differences.
