期刊名称：International Journal of Advanced Research in Computer Engineering & Technology (IJARCET)
印刷版ISSN：2278-1323
出版年度：2013
卷号：2
期号：8
页码：2433-2445
出版社：Shri Pannalal Research Institute of Technolgy
摘要：A survey of literature on role of Information Technology for Total Quality Management to enhance the organizational performance was conducted in this study. Online research sources were searched for scholarly works published in this area. Other available sources such as the journals and magazines were also sifted through. Of the papers surfed 50 were found suitable for conducting a detailed literature review. An in depth classification of literature reveals that there are three types of papers on role of IT in TQM namely – research papers, empirical studies and case studies. Papers were classified on the basis of tools and techniques used, time of publication, region and methodology. Largest numbers of paper were published from Asia followed by Europe. The most popular methodology was found to be Empirical studies using Software Packages for Social Science (SPSS), Structural Equation Modeling (SEM) and Electronic Data Interchange (EDI). Time wise analysis of data suggests an increasing trend in the volume of literature on TQM and IT/IS (Information System) over the past one and a half decade. The present study is deemed to help understand how TQM Literature has evolved over time and indicate the direction of research in this potential area.
关键词：Total Quality Management; Information ; Technology; Information System; Literature review – Classification; Tools and Techniques of research
