期刊名称：International Journal of Advanced Research in Computer Engineering & Technology (IJARCET)
印刷版ISSN：2278-1323
出版年度：2016
卷号：5
期号：3
页码：0847-0850
出版社：Shri Pannalal Research Institute of Technolgy
摘要：The idea of this system is to help citizens of a Mumbai to register complaints about daily problems in their ward using mobile application. The application will provide interface to a common man to deliver his complaint and problem to municipal authority and let the authorities of municipal to address the problem early as possible. This application provides interface to register or lodge complaints and follow it to the end. This interface providing a camera which help clicking a picture of any issue that people are watching and upload this photo along with the that complaint. The location of the complaint is tracked by using Global Positioning System (GPS). This module will provide exact location of that particular complaint. The complaint is once registered, will be send to specific department of BrihunMumbai Municipal Corporation(BMC) server site for e.g.; a complaint of damaged road will be send to PWD department of BMC. This application is art of complaint management system for organizations across a total spectrum of Government departments, Public sector and private establishments. It's a one point web and phone based complaint manage and resolve system linking all the departments in MC. One of the key features is the provision for citizens to lodge complaints using their mobile phones with a software android application mainly designed to lodge complaints.
关键词：Android; Camera; Global Positioning ; System (GPS); Interface; Location; BMC server; One ; point web.
