期刊名称：Social Transformations in Contemporary Society
印刷版ISSN：2345-0126
出版年度：2014
期号：2
页码：6
出版社：Mykolas Romeris University
摘要：Purpose – to analyze definitions of e. business value and e. business quality, distinguish the main differences.Design/methodology/approach – there had been used scientific literature deduction (drawing conclusions from the available information), analysis (obtained data analyzed separately), analogy (comparison of data with each other), generalization (the main features complex generalization), induction (from individual elements went to a general conclusion), comparison methods.Findings – after analyzing the theoretical aspects of e. business value and e. business quality, there were introduced the main difference between them and suggested definition of e. business quality.Research limitations/implications – quality is one of the most important factors in e. business, but there are no definition of e. business quality. After analyzing theoretical aspects of e. business value and e. business quality, there were introduced the definitions.Practical implications – Companies are interested in developing e. business, because it helps to get more innovative, it means to get more profit. Most important, e. business can increase sales and reduce selling products and services price. These success criteria are easily measurable, but it is important to assess the immeasurable success criteria, such as user satisfaction or quality. The definition of e. business quality introduced in this article reflects the practical implications. This information could be used in order to develop e. business in more effective way.Originality/Value – e. business is becoming an integral part of a traditional business. For the development of e . businesses, companies can reach potential customers worldwide. In order to create a long-term competitive advantage, e. business must focus on quality, but there are no definition of e. business quality. Also, there are no clear difference between e. business value and e. business quality. In this article there will be discussed a little-analyzed question of e. business quality.
关键词：e. business; e. business quality; e. business value.
