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文章基本信息

  • 标题:The Effects of the Value Co-Creation Process on the Consumer and the Company
  • 作者:Maria Angeles GARCIA HARO ; Maria Pilar MARTINEZ RUIZ ; Ricardo MARTINEZ CANAS
  • 期刊名称:Expert Journal of Marketing
  • 印刷版ISSN:2344-6773
  • 出版年度:2014
  • 卷号:2
  • 期号:2
  • 页码:68-81
  • 出版社:Sprint Investify
  • 摘要:This article analyzes the concept of value co-creation, which has arisen due to the combination of various modern influences - including economic globalization, changes in consumers’ buying habits, and the emergence of the Internet and social media - that have changed the way companies innovate. These factors also have transformed the traditional marketing paradigm, such that companies must continually innovate to create and maintain long-term relationships with their consumers and thus competitive advantages. This study analyzes practices of co-creation and seeks to establish a theoretical research framework; the authors also identify the key effects and results of co-creation activities for both companies and consumers. By integrating situational and moderating variables, the proposed theoretical model covers multiple dimensions and offers a comprehensive approach to the topic.
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