期刊名称：International Journal of Innovative Research in Science, Engineering and Technology
印刷版ISSN：2347-6710
电子版ISSN：2319-8753
出版年度：2016
卷号：5
期号：4
页码：4913
DOI：10.15680/IJIRSET.2016.0504045
出版社：S&S Publications
摘要：This paper describes the implementation of Six Sigma concepts in Construction project to meet thequality standards and customer satisfaction. The critical objective of construction industries nowadays is to complete aproject within a stipulated time and cost as per the required standards and specifications, minimization of waste andefficient use of resources. Six Sigma principles with an effective methodology in construction industry emphasizes onreducing variation and eliminating the root causes of defects. The basic theory of Six Sigma, Six Sigma principles,DMAIC (Define, Measure, Analyze, Improve, Control) methodology and tools used in each stage of DMAICmethodology has been discussed in this paper. A case study was conducted in a residential building to which Six Sigmaprinciples were applied for internal finishing work (tiling work). A defect assessment sheet has been prepared and theexisting sigma level of the process has been found to be 3.37 with corresponding yield of 95.76%. DMAICmethodology has been applied to enhance the quality of the existing process by analyzing the defects, their percentageof occurrence, the possible causes and effect of defects and recommendations to overcome them. The findings willsuggest the proper training, management support and minor changes that is required in current work procedure whichwould help to improve the quality and ultimately enhancing the customer satisfaction which is of prime importance.
关键词：Six Sigma; Six sigma concepts in construction; Six sigma principles; DMAIC methodology; Case;study
