期刊名称:Library Information Research : Research into Practice for Information Library Services
印刷版ISSN:1756-1086
电子版ISSN:1756-1086
出版年度:2004
卷号:28
期号:88
页码:47-52
语种:English
出版社:CILIP Library & Information Research Group
摘要:This article looks at how the 'Mystery Shopper' methodology used by a consortium of universities was adapted to assess the usability of the library web pages of all four universities. Using a methodology refined from a previous web usability exercise, the various elements in the process are described. The outcomes of the project are briefly discussed, along with lessons learnt from the process.