期刊名称：Library Information Research : Research into Practice for Information Library Services
印刷版ISSN：1756-1086
电子版ISSN：1756-1086
出版年度：2003
卷号：27
期号：86
页码：19-29
语种：English
出版社：CILIP Library & Information Research Group
摘要：Informal carers and the contribution that they make in caring for people in the community is now recognised by government. The publication of the National Strategy for Carers attests to this. This paper presents the findings of a study into informal carers in Leicestershire, commissioned by Leicestershire Social Services Department. Specifically, the paper focuses on the use of the Sense-Making approach to study the informal carers' information needs. Sense-Making theory is explained and a discussion of the development and administration of the micro-timeline interview is given. Sample data derived form the interviews are reviewed followed by a discussion of the acceptability and appropriateness of the Sense-Making method in the context of understanding informal carers' information needs. The paper concludes that the Sense making methodology is an appropriate technique to use with this population.
关键词：information science;sense-making theory; information needs
