摘要：As information technology has developed, electronic banking has become accepted as part of daily life. In particular, it has significantly affected internal banking processes. The present study aims to survey the effect of electronic banking service quality on funds, consumers’ time deposit & loan bona mobilization. This research is an applied, survey & correlational studying. After studying literature and considering models which presented about the electronic banking service quality, consumers’ time deposit & loan bona, formation theoretical framework, major variables identified and the conceptual model and hypotheses were identified. Questionnaire for the measurement of research variables were used. Content validity was confirmed by experts and Cronbach's alpha coefficients were calculated 0861. The sample included 384 customers of Agricultural Bank branches in Tehran, which selected using simple random sampling. Testing hypotheses using the Structural equation modeling (SEM) showed electronic banking (service quality, customer trust, ease of use, accountability, quality of access) affect significantly consumers’ time deposit & loan bona. At the end we present herein implications and suggestions for Agricultural Bank and further research.
