期刊名称：International Journal of Academic Research in Accounting, Finance and Management Sciences
印刷版ISSN：2308-0337
电子版ISSN：2225-8329
出版年度：2016
卷号：6
期号：1
页码：127-133
语种：English
出版社：Human Resource Management Academic Research Society
摘要：The aim of this study is to determine the impact of service quality dimensions on telecommunication service users’ satisfaction. For this reason, a survey that was adopted from ServQual was conducted to 267 people those are using one of the telecommunication services. First of all, explanatory factor analysis and reliability analysis were conducted. Secondly, the coefficient values of each dimensions on satisfaction was determined via proposing structural equation modeling (SEM). Furthermore, total variance explained by the five dimensions which were in survey was 90%.
