出版社：Student of the Ph. D. Program of the Hispanic and Luso-Brazilan Languages and Literatures Cuny - The Graduate Center
摘要：Ellis, Deebie and Norton, Bob. Implementing BS 5750/ISO 9000 in libraries. Jackson, Peter and Ashton, David. Implementing quality through BS 5750 (ISO 9000) Brown, Tony. Understanding BS 5750 and other quality systems. Baird, Nicola. Setting up and running a school library Pickering, Helen and Sumsion, John. A survey of library services to schools and children in the UK 1992-93. Lancaster, F W. If you want to evaluate your library... Abbott, Christine. Performance measurement in library and information services
