摘要：This study is conducted in companies of Lilama. The results of this study are top management support refers to the executive sponsor (1) invest sufficient time, effort and resources to the project; (2) have a realistic understanding of the capabilities and limitation of the systems; (3) legitimize new goal and objective and ask questions before the project implemented ; (4) establish and approve new organizational structures, roles, policies and responsibilities; (5) monitor project process constantly; and (6) in times of conflict, managers should mediate between parties. The importance of the top management support is agreed by all researchers. The IT literature has clearly documented that for IT projects to succeed top management support is critical. It is said that top managers’ understanding of the systems and IT is highly related to the quality of the top management support factors. The success of a project completely hinges on the strong, sustained commitment of top management. It is the first condition of any success ERP project. No support from the top managers, everything is hard to do.
其他摘要：This study is conducted in companies of Lilama. The results of this study are top management support refers to the executive sponsor (1) invest sufficient time, effort and resources to the project; (2) have a realistic understanding of the capabilities and limitation of the systems; (3) legitimize new goal and objective and ask questions before the project implemented ; (4) establish and approve new organizational structures, roles, policies and responsibilities; (5) monitor project process constantly; and (6) in times of conflict, managers should mediate between parties. The importance of the top management support is agreed by all researchers. The IT literature has clearly documented that for IT projects to succeed top management support is critical. It is said that top managers’ understanding of the systems and IT is highly related to the quality of the top management support factors. The success of a project completely hinges on the strong, sustained commitment of top management. It is the first condition of any success ERP project. No support from the top managers, everything is hard to do.
