摘要：The conditions and the habits of a person can implicate in her health and productivity at the job. This affirmation is more significant in high stress professions like contact center’s agent. This paper analyzes the work at home, or telecommuting, and its contribution to enterprise’s quality of work life and productivity improve. A quantitative research with a great national con-tact center company proves the telecommuting workability for the regularization of basic as-pects of workers life.
