出版社：Nigde University School of Physical Education and Sports
摘要：The purpose of this research which is aimed to increase the service quality in public organization by extending the quality management applications is to; put forward the effect of European Union Common Assessment Framework which is one of the implementation and organizational self-assessment model in public administration of total quality management (which is one of the theory of modern management) on public organization according to the employee perception by carrying out organizational self-assessment. The research group consists of; 379 employeeS surveyed at the central organization of Ministryr of Labor and Social Security in which the Common Assessment Framework is applied and 247 employees surveyed at the Sports General Directorate Central Organization of the Ministry of Youth and Sport in which the Common Assessment Framework is not applied. This research consists of a descriptive (descriptive- quantification) study in which the scanning model was used. In this research; as a data collection tool a Likert type Common Assessment Framework Organizational Quality Scale (CAF-OQS) which is developed by us was used. In order for the content validity of the scale, we benefitted From expert opinion composed of 11 people and pilot scheme and also for the construct validation Exploratory Factor Analysis iwas carried out. In order to determine the scale reliability the Cronbach alpha coefficient was calculated. Item-total correlation is approximately between .70 and .90 and cronbach alpha value is .98. The eigenvalue graph of the scale showed that the scale has an integrated structure with a single factor. The explained variance was calculated as 69.53% and this showed that the scale has presented the single factor variable which is called “Organizational Quality” as approximately 70%. As the value of the factor loading which shows whether the item belongs to a factor or not is approximately between .80 and .90, and it presented that the items have a high relation with the organizational quality factor. In terms of the organizational variance of the employees organizational quality sense, whether the Common Assessment Framework is carried or not it was estimated that the average of Ministry of Labor and Social Security (=71.37) is meaningly higher than Sports General Directorate average (=57.16). This verity shows us that in the eye of the employees, the organizational quality of the public organization in which the Common Assessment Framework is carried out is affected in a positive way. As a result, to test the effect of the European Union Common Assessment Framework on the public organization, at first, a scale was developed on the basis of criteria of the Common Assessment Framework, and then the Common Assessment Framework put forward a positive impact on the public organization by making organizational self-assessment of the central organization of the two ministries with this scale measuring organizational quality.. Key Words: Management, Total quality management, public administration, organizational self-assessment, common assessment framework (CAF), sports management.
