Please check the appropriate box: the problems with ethnic identification and its potential in cross-cultural marketing.
Minor-Cooley, Delonia ; Brice, Jeff Jr.
EXECUTIVE SUMMARY
An increasing number of consumers are identifying themselves as
bi-racial and/or multi-racial. More and more, we will continue to see
the blurring of races, and with that, come the blurring of cultural
boundaries. In the 2000 Census, the government decided to allow people
to check more than one racial box. As marketers and researchers, we need
to recognize the potential problem that we may face in the very near
future of how to market to and predict the buying behaviors of these
mixed ethnic and cultural groups. Target marketing based on ethnicity is
increasing in frequency and sophistication; however, little has been
done in the way creating a unifying definition or theory on ethnic
identification. With the lack of these crucial elements, the problems
that we had in the 2000 Census, will continue to plague marketers and
academicians alike.
ETHNIC IDENTIFICATION: A REVIEW OF THE LITERATURE
Green (1995) found one of the major challenges facing marketers in
the present is the ability to successfully reach members of diverse
cross-cultural groups. Raymond (2001) discovered that minorities have
access to more than $900 billion dollars in annual spending power.
Raymond also stated if the businesses of today intend to reap the
benefits of this bulging consumer purse, they can no longer assume that
all minorities are congregating in one area of the U.S or that any one
marketing strategy will work for every member of the same ethnic group.
Cui (2001) defined ethnic marketing as the deliberate effort by
marketers to reach a group of consumers presumably due to their unique
ethnic characteristics. Ethnic target marketing is increasing in
frequency and sophistication; however, there is still confusion as to
how to market "ethnically". In order to correctly evaluate
this situation, marketers need sound theoretical findings to
substantiate using their current methods of target marketing. With a
review of the literature, it has been shown that there is still much to
develop and learn about ethnic identification before instructing others
on how to utilize it in practice.
Ethnic Identity
Ethnic identity has been defined several different ways. Cheung
(1993) stated that definitions of ethnic identity vary according to the
underlying theory embraced by researchers' and scholars'
intent on resolving its conceptual meanings. The fact that there is no
widely agreed upon definition of ethnic identity is indicative of the
confusion surrounding the topic. Some researchers (Bennett, 1975; Berry,
1980; Keefe and Padilla, 1987; Webster, 1994) defined ethnic identity as
a more objective term (i.e. trait ethnicity). It is viewed as the traits
from language, customs, values, national traits, and religion.
However, some researchers (Hirschman, 1981; Minor, 1992; Rossiter
and Chan, 1998; Rotheram and Phinney, 1987; Stayman and Deshpande, 1989)
describe strength of ethnic identification as a subjective means of one
ascribing to an ethnic group based on their feelings of belongingness,
how one feels in a particular situation, and one's thinking and
behaviors based on that group membership.
P1: The conceptual definition of ethnic identity is the sum of the
level of strength of identification, objective ethnicity, and subjective
ethnicity.
The following theories address how the construct has been used in
marketing research. It is important to understand the origins of the
construct in order to better use it in future research. Without
understanding how it was originally used would only further dilute the
construct; therefore, adding to the confusion surrounding why there is
not a solid theoretical framework developed to explain it.
In-Group Bias Theory
In-group bias theory proposed by Brewer (1979) suggests that bias
toward members of one's own group represents favoritism toward the
in-group. The theory argues that there is a greater social distance
between an individual and members of the out-group and those individuals
rely on bias toward members of the in-group in making comparisons and/or
evaluations.
Distinctiveness Theory
Distinctiveness theory has been suggested to help understand and
describe ethnic identification (Grier and Deshpande, 2001). The central
prediction of distinctiveness theory is that a person's distinctive
traits in relation to other people in the environment will be more
salient to the person than more common traits.
Intercultural Accommodation
Intercultural accommodation is used to evaluate the impact of
cultural symbols (i.e. language, music, art, attire, spokesperson of a
similar ethnic background) on advertising effectiveness (Holland and
Gentry, 1997).
P2: A general theory of ethnic identification states that as a
consumer gains a more heighten awareness of their cultural surroundings,
they become more attuned to their ethnic identity (objective ethnicity +
subjective ethnicity + strength of identification) leading to an
evaluation of their feelings about that identity and the identities of
those surrounding them.
ETHNIC IDENTIFICATION: MEASUREMENT ISSUES
Why is a measurement scale important? Based on all the information
provided thus far, it is important to marketers because of the changing
face of the U.S. As the population continues to increase in more
multi-cultural households, the means of marketing goods and services will have to adapt to the change as well. There are several scales in
existence that propose to measure ethnic identification. The problem
with these scales is which is the most useful in actually obtaining the
needed information in order to guarantee that marketing researchers are
measuring what is necessary to determine the true nature of ethnic
identification.
P3: The development of a scale to adequately measure ethnic
identification should include the incorporation of the current scales
and one that will include items that correctly represent the proposed
definition of ethnic identification.
CONCLUSIONS AND MANAGERIAL IMPLICATIONS
This research examines the existing body of knowledge that
surrounds the construct, and provides suggestions of actions that can be
taken by future researchers to make this area stronger. The development
of a consistent, replicable theory, scale, and model that takes into
account the multiculturalism of our society is long overdue. That is
why, ethnic identification needs to be further researched and developed
to help to enhance the world of marketing as we know it. This is will
hopefully lead to being able to segment our population into smaller,
more succinct segments. It is at that point, that there should no longer
be any confusion as to what "box" a consumer should check.
Keywords: ethnic identification, cross-cultural research, ethnic
marketing, scale discrepancy, target marketing
**********
Target marketing has become an increasingly crucial component of
marketing strategy (Grier and Brumbaugh, 1999). As the population of our
society becomes more diverse, marketers are faced with dual dilemmas: 1)
reaching their target audience and 2) with deciding who is the real
target market. Target marketing has shifted toward ethnic minority
groups. Socioeconomic, demographic, and technological trends have driven
the marketer's attention toward consumer groupings that have not
typically been encompassed in traditional conceptualizations of the U.S.
market. These markets include women, ethnic minorities, immigrants,
gays, and lesbians.
An increasing number of consumers are identifying themselves as
bi-racial and/or multi-racial. More and more, we will continue to see
the blurring of races, and with that, come the blurring of cultural
boundaries. For example, interracial relationships (i.e. Blacks/Whites,
Whites/Hispanics, Hispanics/Blacks, Asians/Whites, etc.) are becoming
more prominent and an accepted situation in society. As these
relationships continue to develop, there can be an overlap of
characteristics or rituals from each culture. This could affect the
make-up of consumer purchases for particular times of the year. For
example, there can be some religious differences between cultures. In
the Hispanic culture, Cinco de Mayo in May is celebrated to represent a
significant historical event. It represents a significant moment
resulting in the freedom of the Mexicans. There is a similar holiday in
the African American culture. In the Black/African American culture,
Juneteenth in is celebrated. This date represents the day of
Emancipation from slavery. These holidays are very important to each
culture, but do not necessarily transcend the boundaries of other
cultural groups just because they happened to cross in a particular
situation or relationship. So what do we as marketers do when these two
cultural groups come together in one consumer? Do we pick one day as
more important to that consumer than the other? Do we market both? How
will we know what to do in these types of situation without the
necessary research?
In the 2000 Census, the government decided to allow people to check
more than one racial box. It was difficult to actually categorize a
person who identified themselves as more than one race. An even bigger
problem started to evolve for marketers. How do we address one that sees
him/herself as more than one target market segment? Does this group of
consumers become a target market of their very own? Stayman and
Deshpande (1989) stated that consumers in a multicultural society are
likely to have a set of identities that may be totally different from
each other depending on the situation and the different individuals.
Brumbaugh and Grier (2006) found that this problem is very real and very
current. In an experiment that they described as a failure, the authors
discovered the inherent problems of not having an adequate definition or
measurement for ethnicity. The problems that they discovered are the
difficulty in accurately predicting consumer behavior for those
consumers that have mixed races or ethnicities. As marketers and
researchers, we need to recognize the potential problem that we may face
in the very near future of how to market to and predict the buying
behaviors of these mixed ethnic and cultural groups. It is not enough to
say that we need to market differently to the different cultures, we
need to embrace the fact that cross-cultural marketing is learning to
market to more than one cultural group, while keeping in mind all the
differences those groups entail. Frey (2004) stated that the change in
the ethnic makeup is profoundly changing the landscape of our country,
and it will continue to affect us for at least the next 40 years. This
change in the makeup of our consumers will affect everything from buying
behaviors to politics. He also found that by 2050 only a mere 50% of the
United States population will be non-Hispanic White.
Though research in marketing to different ethnic groups has made
great strides in the last 30 years, critical gaps remain to be addressed
(Holland and Gentry, 1999). Ethnic target marketing is increasing in
frequency and sophistication; however, there is still confusion as to
how to market "ethnically". Most research is rooted in the
idea that marketers used what is termed ethnic identification to direct
practitioners on how to market ethnically. But with a review of the
literature, it has been shown that there is still much to develop and
learn about ethnic identification before instructing others on how to
utilize it in practice. Cokley (2007) found that ethnic and racial
identity, even though they are highly researched topics, they are still
faced with continuing controversies surrounding their definitions and
measurements. Unfortunately, we are lacking a general model and a solid,
replicable scale that can be applicable across a variety of ethnic
cultural groups to capture this information. Another variable that is
missing is one that has the ability to explain and predict the ethnic
consumer's cultural effect on their response to targeted marketing
efforts. These are all very good justifications as to why more research
needs to be performed in the area of ethnic identification. This
research examines the existing body of knowledge that surrounds this
situation, some potential problems, and provides suggestions of actions
that can be taken by future researchers to make this area stronger.
ETHNIC IDENTIFICATION: A REVIEW OF THE LITERATURE
The purchasing power of the minority consumer markets is rising
even more rapidly than their population (Kim and Kang, 2001). US Census
Bureau (2001) stated from 1990 to 1997, the African American population's disposable income increased 54 percent, compared to 41
percent for the average U.S. population. The purchasing power of U.S.
Hispanics had grown by 300 percent in 1993 from the previous decade.
Deshpande and Stayman (1994) felt that the need to account for cultural
diversity through minority targeting and other ethnic marketing efforts
has been increasingly documented.
Cui (2001) defined ethnic marketing as the deliberate effort by
marketers to reach a group of consumers presumably due to their unique
ethnic characteristics. Ethnicity is when the members of a group, mostly
likely at birth, identify with each other based on some common ancestry.
The members can be united by culture, behaviors, language, rituals, or
religious traits (Dimofte, Forehand, and Deshpande, 2004). Perhaps, the
largest driving force in ethnic marketing has been the growth in the
population of a variety of ethnic groups, and their purchasing power.
Ethnic groups can be considered as their own culture or sub-cultures
within a country. They continue to reflect the characteristics of the
national culture, but also develop their own beliefs and norms
(Steenkamp, Hofstede, and Wedel, 1999).
Green (1995) found one of the major challenges facing marketers in
the present is the ability to successfully reach members of diverse
cross-cultural groups. Raymond (2001) discovered that minorities have
access to more than $900 billion dollars in annual spending power. This
statistic alone suggests that ethnic markets contribute substantially to
the profitability of American business and reaching the ethnic consumer
has become an important priority among U.S. marketers. Raymond also
stated if the businesses of today intend to reap the benefits of this
bulging consumer purse, they can no longer assume that all minorities
are congregating in one area of the U.S or that any one marketing
strategy will work for every member of the same ethnic group. The
diversity in the marketplace has reached a breaking point and requires a
reevaluation of the procedures marketers' possess to reach these
consumers.
Ethnic Identity
It has been suggested that the ethnic identification of an ethnic
group will play an important role in how a marketing strategy will be
determined. Glazer (2002) proposed that there still exists a
definitional issue between race and ethnicity. So what is ethnic
identification? Ethnic identity has been defined several different ways.
Cheung (1993) stated that definitions of ethnic identity vary according
to the underlying theory embraced by researchers' and
scholars' intent on resolving its conceptual meanings. The fact
that there is no widely agreed upon definition of ethnic identity is
indicative of the confusion surrounding the topic. Typically, ethnic
identity is an affiliative construct, where an individual is viewed by
themselves and by others as belonging to a particular ethnic or cultural
group. Cheung also stated an individual can choose to associate with a
group especially if other choices are available (i.e., the person is of
mixed ethnic or racial heritage). Affiliation can be influenced by
racial, natal, symbolic, and cultural factors.
Some researchers (Bennett, 1975; Berry, 1980; Keefe and Padilla,
1987; Webster, 1994) defined ethnic identity as a more objective term.
The basic assumption of the objective perspective of ethnicity,
otherwise known as trait ethnicity, is that when people speak a similar
language, have a common history or ancestry, and a similar ethnic
origin, they will automatically behave in the way that is the same, but
different from other groups. The use of surname (Hoyer and Deshpande,
1982), area of residence (Wallendorf and Reilly, 1983) and/or city
(Saegert, Hoover, Hilger, 1985) are other examples of objective/trait
ethnicity. Then, to understand ethnic differences and similarities
commonly objective measures such as ethnic origin, language, country of
origin, ancestry, religion, and nationality have been widely used
(Makgosa, 2007). The use of objective/trait ethnicity is just one way of
deriving one's ethnic identity is based on more concrete and
observable means. This method is deemed as a more desirable and
measurable way of deriving ethnic identity, but it could still be
missing very important information to fully determine one's ethnic
identity (Cheung, 1993).
However, some researchers (Hirschman, 1981; Rotheram and Phinney,
1987; Stayman and Deshpande, 1989; Minor, 1992; Rossiter and Chan, 1998)
describe ethnic identification as a subjective means of one ascribing to
an ethnic group based on their feelings of belongingness, how one feels
in a particular situation, and one's thinking and behaviors based
on that group membership. It can also be synonymous with ethnic
self-awareness. This is a temporary state, at which point, a consumer is
more aware of their ethnicity (Forehand and Deshpande, 2001). Ogden,
Ogden, and Schau (2004) stated that the assumption of subjective
ethnicity is the best indicator of how one feels inside about their
perception of their cultural reality. Forehand and Deshpande (2001) felt
that consumers can be prompted to be more aware of their ethnicity in
certain situations in which they have to categorize themselves along
ethnic criteria. It is at this point, that it becomes more of a
subjective debate of one's own ethnicity based on the other
subjective traits that are utilized to make their decision. This
decision can also be influenced by the summarization of affiliation of
one's ethnic group. Deshpande, Hoyer, and Donthu (1986) stated that
any combination of subjective-objective perspectives may still not be
enough to fully explain ethnic identity, because the intensity of
affiliation with the group is still lacking from the definition.
Chung and Fisher (1999) stated that an effective approach in the
study of intracultural differences has been the strength of ethnic
identification. They found that one of the best resources of the ethnic
identification approach is its recognition that people are not mainly
and solely directed by culture. Stayman and Deshpande (1989) felt that
ethnicity is not just their identification with an ethnic group, but how
strongly they identify with that particular group in a given situation.
Forehand and Deshpande (2001) defined the strength of ethnic
identification as people's enduring association with their ethnic
background. Deshpande and Stayman (1994) describe strength of ethnic
identification as how strongly a minority or ethnic group member
affiliates with his or her group. Strength of ethnic identification has
been shown to influence consumer behavior for both ethnic and racial
classifications. Research has found that strength of ethnic
identification affects the amount of attention consumers give to ethnic
information, the probability that consumers will purchase ethnic
products and the response of consumers to advertising featuring ethnic
actors.
Hui and Laroche (1998) performed a study with a major focus on
ethnicity and consumption and how they affected the identification of
ethnic group membership. They found idiosyncrasies in group behavior and
attitudes that are of importance to marketers. They realize that some
ethnicity indicators (e.g. ethnic origin) are cultural aspects that are
not subject to one's volition and remain largely unchanged even
after extended contact with another ethnic group. Some other ethnicity
indicators (e.g. media usage), however, refer to cultural behavior that
is at least partly determined by a person's own preference and
choice and is readily influenced by the extent and duration of contacts
with another ethnic group. Therefore, it is deemed necessary to develop
a precise and fluid definition of ethnic identity.
P1: The conceptual definition of ethnic identity is the sum of the
level of strength of identification, objective ethnicity, and subjective
ethnicity.
Ethnic identification has evolved over time to include several
different vantage points of previous researchers. The following theories
address how the construct has been used in marketing research. It is
important to understand the origins of the construct in order to better
use it in future research. Without understanding how it was originally
used would only further dilute the construct; therefore, adding to the
confusion surrounding why there is not a solid theoretical framework
developed to explain it.
In-Group Bias Theory
In previous research, there have been theories proposed that have
tried to explain the importance of ethnic marketing or why ethnic
identification is a valid construct. Green (1999) looked at the in-group
bias theory. This theory proposed by Brewer (1979) suggests that bias
toward members of one's own group represents favoritism toward the
in-group. The argument is that if you are a member of the group, you
will be more likely to stick closer to those members than members of
another group that is not the "in group". In other words,
African American consumers would be more inclined to favor ads with
other African Americans than ads that don't feature African
Americans. This is a very good starting point for the development of a
theory for ethnic identification. Based on the literature, ethnic
identification is based on one's feeling toward themselves and
their ethnicity (Forehand and Deshpande, 2001). Based on the theory and
the literature, the information is very relevant to the formation of a
framework to explain ethnic identification.
Distinctiveness Theory
Distinctiveness theory has been suggested to help understand and
describe ethnic identification (Grier and Deshpande, 2001). The thesis
of distinctiveness theory is that a person's distinctive traits in
relation to other people in the environment will be more salient to the
person than more common traits. In other words, when at the office
Christmas party, people will be more attuned to their ethnicity when
they are in the fewest of number in the room. This theory helps to
explain some of the actions of consumers when they are more likely to
purchase an item simply because the actor in the ad was "the
same" as they are.
Intercultural Accommodation
Intercultural accommodation is used to evaluate the impact of
cultural symbols (i.e. language, music, art, attire, spokesperson of a
similar ethnic background) on advertising effectiveness (Holland and
Gentry, 1999). In 1999, Holland and Gentry suggested that intercultural
accommodation is useful to influence the consumer's evaluation,
comprehension, and recall of the message, and to influence behavioral
intentions toward the communicator. The term "intercultural"
is used to convey the idea that communication is occurring across at
least two cultures. Intercultural accommodation involves communicators
of one group borrowing cultural symbols from another group to appear
more similar, enhance communication, and gain approval.
With the three theories, it would have been expected that one would
stand out or at least be able to help develop a stable model of ethnic
identification. But yet, not one theory is dominant in this area of
study. With the synthesis of the three theories, it is hard to believe
that a unifying theory can not be developed. Therefore, it is our
assertion that a theory of ethnic identification is well over due. Cui
and Choudhury (2002) stated that regardless of the body of literature,
there are still not many studies that address the effectiveness of
multicultural target marketing and how consumers feel about this
practice. De Run (2005) stated that targeting ethnic groups have become
big business for the advertising industry. Jamal (2003) felt that a
framework to measure ethnic identity would possibly lead practitioners
to better focus on the correct consumer groups and modify their
marketing mix accordingly. These are very prevalent arguments for the
development of a unifying theory of ethnic identification.
Is it possible, that all these theories are still not hitting the
essence of what ethnic identification really is? Could it be that they
are all still measuring external variables that may affect ethnic
identification, but not actually measuring ethnic identification itself?
Based on the information, the following is suggested as a more
meaningful way to explain this phenomenon.
P2: A general theory of ethnic identification should state that as
a consumer gains a more heighten awareness of their cultural
surroundings, they become more attuned to their ethnic identity
(objective ethnicity + subjective ethnicity + strength of
identification) leading to an evaluation of their feelings about that
identity and the identities of those surrounding them.
ETHNIC IDENTIFICATION: MEASUREMENT ISSUES
The ethnic identification dilemma is very interesting. A lot of its
problems are due to the idea of multiculturalism among ethnicities. The
2000 Census was plagued with a similar problem of how they should
account for persons with multiple ethnic identities. There can be
diverse groups within each ethnicity, and being able to identify with
only one may pose a potential problem for the respondent. This problem
could possibly lead to reasons why there has been so much controversy in
how to correctly measure ethnic identification. As previously stated,
Cokley (2007) found that ethnic and racial identity, even though they
are highly researched topics, they are still faced with continuing
controversies surrounding their definitions and measurements. With this
problem abounding, it is not surprising that an empirically agreed upon
measurement scale has yet to come into existence. Why is a measurement
scale important? Based on all the information provided thus far, it is
important to marketers because of the changing face of the U.S. As the
population continues to increase in more multi-cultural households, the
means of marketing goods and services will have to adapt to the change
as well. There are several scales in existence that propose to measure
ethnic identification. The problem with these scales is which is the
most useful in actually obtaining the needed information in order to
guarantee that marketing researchers are measuring what is necessary to
determine the true nature of ethnic identification.
A discrepancy was found by Chung and Fischer (1999) based on Donthu
and Cherian (1992) 4-item scale. Donthu and Cherian stated that their
scale had a high reliability of .79. When Chung and Fischer used the
scale on their data set, the reliability was unacceptably low (.19). It
was felt that the one-item scale developed by Deshpande, Hoyer, and
Donthu (1986), the first item in Donthu and Cherian scale, produced
better and more adequate reliability.
The way a construct is measured is very important. Ethnic
identification has been measured several ways. Some of the more
prevalent ways the construct has been measured is based on scales by
Deshpande, Hoyer, and Donthu (1986), Hirschman (1981), Donthu and
Cherian (1992), and Webster (1992). These scales were combined (Donthu
and Cherian, 1994) to make a 5-item scale that measured ethnic
identification using a Likert scale (1 = strongly disagree to 5 =
strongly agree). The questions were:
1. What ethnic group do you identify with or belong to?
2. How strongly do you identify with this cultural group?
3. How important was it to assimilate with the dominant Anglo
culture?
4. How important was it to identify with your own culture?
5. How often do you speak your native tongue?
Though these are very interesting questions, do they really get at
the heart of measuring one's ethnic identity? Since ethnic identity
has, for the most part, been seen as a construct with more than one
dimension (i.e. subjective ethnicity, objective ethnicity, and strength
of identification), is it possible that the aforementioned scale is only
measuring one dimension and not the others? Being that all dimensions
were possibly not captured could be the cause for such low reliability
upon replication by other authors. The limiting nature of this type of
measure should lead marketing researchers to the examination of the
previous measurement scales and the conclusion that a new and more
integrated measurement model is needed.
Laroche, Kim, and Tomiuk (1998) examined the literature and found a
distinct model that attempts to measure ethnic identity. The most common
model is a linear bipolar model. Ethnic identity was conceptualized
along a single continuum ranging from strong ethnic ties (low
acculturation/high ethnic identity) at one end to strong mainstream ties
at the other (high acculturation/low ethnic identity). The outcome of
the scale was for a consumer to use their level of acculturation or
their level of identification with the majority culture to measure their
ethnic identity (Olmedo, 1979).
If researchers and academicians are to ever move forward in the
area of cross-cultural marketing or target marketing, the development of
a measurement scale(s) has to be completed. The scale(s) will help to
better tailor findings from research studies to the needs of
practitioners, as well as, possibly ensuring that target marketing is
being utilized at it's optimal potential for every business or
organization that actively participates in this type of practice.
These scales, combined or independently, all still have one
subsequent problem; there is not a unifying theory to base the results.
They also face the problem of correctly measuring ethnic identity when
the construct can not be definitively explained. Most of the problems
with measurement scales stem from the lack of a correct definition and
then subsequently, a fluid theory. These issues do not allow the scales
an adequate chance to perform statistically. Therefore, the need for an
agreed upon scale that is theoretically sound is greatly needed in this
area.
P3: The development of a scale to adequately measure ethnic
identification should include the incorporation of the current scales
and one that will include items that correctly represent the proposed
definition of ethnic identification.
CONCLUSIONS AND MANAGERIAL IMPLICATIONS
Based upon all the discrepancies and different schools of thought
when defining ethnic identification, in the literature, what should we,
as marketers, do? Should we move on and discover a single, unified form
of measure and theory? Should we even consider ethnic identification as
a viable means of observing our consumers? Does it really matter to
consumers that we make accommodations for their ethnicity (i.e. cultural
differences) or is it their "race" (i.e. physical
differences)? It will be helpless to continue utilizing measures and
theories that are not really explaining or capturing the information
that marketers are trying to study. In short, is ethnic identification
an empty construct? This construct is important in a world of diversity
such as, the one in which we live. Yes, it is important to consumers
that we, as marketers, consider them as a whole person. That is why,
ethnic identification needs to be further researched and developed to
help enhance the world of marketing as we know it.
It is abundantly clear that marketers need a definition, then a
theory, and then the emergence of a measurement scale to adequately
capture the true essence of how ethnic identification affects consumers,
both in the United States and abroad. Marketers should consider that the
different scales that have been used to date may not be truly accurate
classifications of the individuals they are trying to research. This can
and will cause serious problems with the construct validity of a scale.
More and more, marketers will realize that general target marketing
strategies will not be as effective as they used to be. Also, marketers
will have to start looking at an even more micro-marketing means of
targeting consumers. Therefore, the first step is to ensure an adequate
definition of ethnic identification that will be applicable across the
different ethnic groups. This will help to ensure the adequate advance
of a baseline for the development of a theoretically sound construct.
Once an agreed upon definition of the construct has been
established, a theoretical framework can be created and tested. This
will help to solidify the ethnic identification marketing literature.
There have been initial steps in the right direction for a theory
formation, but there just has not been a consistent theory accepted and
supported. A valid measurement instrument needs to be created and
tested. Upon finding a measurement instrument that will capture the
necessary data that researchers are trying to measure, an emerging body
of work on ethnic identification will come to the forefront and offer
insights that we have been aiming at with one shot studies. These
findings will go a long way in solidifying the cross-cultural body of
literature as well. The development of a consistent, replicable theory,
scale, and model that takes into account the multiculturalism of our
society is long overdue. The development of better sampling and scales
to identify ethnic identification will help to facilitate the acquiring
of more useable data in order to make better culturally-based
predictions.
Once a theory is in place, researchers will be able to provide
explanations to the differences in marketing responses that may be due
to the ethnic identification of a person. This finding will also allow
the continued and necessary cultural research that is needed to extend
the existing body of knowledge. It can also help to be a starting point
of measuring how consumers really feel about target marketing. There
have been several studies that suggest that target marketing can have a
negative effect on consumers (De Run, 2005; Jamal, 2003; Torres and
Briggs, 2005). But how can we know, if we can not correctly recognize
how consumers ethnically identify themselves? Marketing researchers
would greatly benefit from a theoretically sound construct that can help
with the ever present and constantly developing culturally based studies
that will be needed as the world becomes more global and cultures
continue to mix.
With more detailed information on how ethnic groups are identifying
themselves, marketing will become even more niche, and more successfully
reach the intended micromarkets. Practitioners and academicians alike
can move forward toward a more consumer-oriented form of marketing.
Again, Frey (2004) stated that the change in the ethnic makeup is
profoundly changing the landscape of our country, and it will continue
to affect us for at least the next 40 years. The growing trend of
marketing is to find that untapped area of consumers with an unsatisfied
need or want. What better way for a practitioner to find that area by
having a more meaningful process of knowing how to accurately utilize
ethnic target marketing through the delineation of these issues with
ethnic identification. Once the issues have been addressed, academicians
and marketers alike will be able to better narrow their focus on target
markets. This is will hopefully lead to being able to segment our
population into smaller, more succinct segments. It is at that point,
that there will no longer be any confusion as to what "box" a
consumer will check.
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Delonia Minor-Cooley
Texas Southern University
Jeff Brice, Jr.
Texas Southern University
Delonia Minor-Cooley is an Assistant Professor of Marketing in the
Jesse H. Jones School of Business, Texas Southern University, 3100
Cleburne St., Houston, TX 77004, tel. 713-313-1305, fax 713-313-7722,
cooleydo@tsu.edu.
Jeff Brice, Jr. is an Assistant Professor of Management and
Entrepreneurship in the Jesse H. Jones School of Business, Texas
Southern University, 3100 Cleburne St., Houston, TX 77004, tel.
713-313-1303, fax 713-313-7722, bricejx@tsu.edu.