Isomorph isomorphic influences and aspiration: reference group choice in entry mode decisions.
Zheng, Congcong
ENTRY MODE CHOICE AND ISOMORPHIC INFLUENCES
As a form of market entry, foreign entry offers opportunities such
as potential new markets, new resources, and new relationships, but at
the same time raises challenges regarding the uncertain sizing of the
market, the regulations in the host country, as well as applicability of
its resources and expertise in the new market. Once the managers have
selected the target entry country, they could choose their international
expansion through exporting, participating in licensing or franchising
arrangements, forming strategic alliances and joint ventures, making
acquisitions, or establishing wholly own subsidiaries. The entry mode
choice could be under influences of economic variables such as
transaction costs, oligopolistic industry structures, and the nature of
resources that the focal firm possesses (Buckley & Casson, 1976;
Caves, 1996). While the economic perspectives focus on individual
transactions and the appropriate methods to maximize economic gains and
efficiency, or to minimize the transaction costs, such perspectives have
been criticized as being under-socialized (Granovetter, 1985) and do not
take into consideration the social perspectives of the managers
(Guillen, 2001).
A fundamental assumption of foreign market entry is that
"knowledge in a foreign environment is different from that
accumulated in its home country" (Guillen, 2003). Because of such
difference and disparity, in entering a new market, firms usually rely
on external environment and social actors for guidance of appropriate
behaviors. MNCs usually resort to signals from different aspects of
environment to determine the appropriate actions to enter a new and
unfamiliar country. Such isomorphic influences could be evident when
managers choose the target country/location to invest in (Chan, Makino,
& Isobe, 2006; Henisz & Delios, 2001), the type of investment
plants (i.e., for distribution or manufacturing purpose) (Delios &
Henisz, 2003), the choice of entry mode (Lu, 2002), and the sequence of
entry mode (joint venture and/or wholly owned manufacturing plants) in a
particular country (Guillen, 2003).
When making the entry mode choices, managers are under the
influence of the broader social and institutional environment, and their
decisions exist in the larger environment which is filled with the
norms, standards, and expectations from the relevant parties. In
conditions of uncertainty, managers cannot predict the consequences of
their actions or behavior, lack information of the cause-effect
relationship, and are unable to assess the full range of possible
outcomes, states and the probabilities of each outcome (Milliken, 1987).
As a result, firms look for external signals as for what the appropriate
and legitimate actions are. A large number of peer organizations
undertaking the same action could send signals that such actions are
legitimate (Zucker, 1977); likewise, adoption of practices by big and
successful corporations could legitimize certain behaviors (Haunschild
& Miner, 1997). In some circumstances, repeated adoption by the MNCs
themselves in previous entries would offer the practice internal
legitimacy (Lu, 2002).
Three reference groups are particularly relevant when managers are
making entry mode choices: the host country, the industry that the firm
is in, and previous entries by MNC parents (Chan, et al., 2006). Those
different reference groups send different types of signals of various
strengths as to what the legitimate entry choices should be. The host
country reference signifies the entry mode choices made by other firms
in the same target country; industry reference signifies the entry mode
choice made by other firms in the same industry in similar host
countries; and MNC parent reference signifies the entry mode choices
made by the same MNCs in previous entries. Host countries are the
external institutional environments in which foreign entrants are
embedded. They consist of various authorities and stakeholders,
including governmental agencies, customers, suppliers, labor unions and
trade associations, which shape the social, cultural and economic
environment in the host country. At the national level, each country has
its own regulatory, normative, and cultural-cognitive institutions and
varies in their degree of centralization of controls for political and
economical activities (Mahmood & Rufin, 2005). Countries usually
have their own distinct institutional profiles and certain expectations
of the definition of legitimate behaviors in their respective countries.
When entering a country for the first time, MNCs could follow the prior
entry mode of foreign entrants in the host country, since the entry mode
bestows legitimacy to what is acceptable in the target host environment.
Industry norms offer another benchmark for the investing MNCs.
Industry fields are fields where different actors and firms could easily
recognize other actors and their actions. Since firms in the same
industry usually characterize environments similarly (Huff, 1982), they
observe, perform comparisons with other industry actors, and are likely
to imitate each other's strategic moves, processes, and mechanisms.
They often have abundant information about each other's strategic
moves, and engage in collective sense-making. Previous research has
suggested that the institutional logic that provides the guidelines for
business (e.g., industry standards, production commercialization, and
supporting infrastructure) varies across industries (Makhija, Kim et
al., 1997). The third area of legitimating power comes from internal
sources--parent firm's previous entries. Parent firms form an
internal institutional environment which connects foreign subsidiaries
with headquarters, defines appropriate actions and behaviors, and form
rules that make sense of their previous actions and guide their future
actions (Francis, Zheng, & Mukherji, 2009; Scott, 2001). MNCs are
the internal institutional environments in which subsidiaries are
embedded and exert a high level of pressure on their foreign
subsidiaries to conform to the norms and practices of the parent firm
(Davis, Desai et al., 2000). As MNCs adopt a particular entry mode more
frequently, the mode also gradually gains the status of
"taken-for-granted" (Zucker, 1977). Managers making entry
decisions are thus more likely to follow and adopt the same entry mode
that has been used previously.
Even though previous research has documented the influences that
various isomorphic forces exert on the entrant firms (Chan, et al.,
2006; Guillen, 2003; Henisz & Delios, 2001; Lu, 2002), it has
devoted little theoretical analysis as to which set of social actors
will be imitated and have the most salience on entrant's decisions.
When facing various reference groups, what is the foreign entrant's
confidence level in imitating the reference groups? Tackling the issue
of confidence in imitation, recent research has drawn attention to the
issues of reference group characteristics (such as variance in behavior
within the reference group and size of the reference group) and their
influence on the imitation of behavior (Greve, 1996; Rhee, Kim, &
Han, 2006). Those factors might influence decision makers' ability
to interpret a reference group's behavior and decode the intention
behind such behavior. We argue that the aspiration level of the foreign
firm will influence the risk level that the firm will sustain, thus
affecting how the firm chooses the most relevant reference groups to
guide its behavior (Greve, 1998). Our main argument is that once firms
satisfy country institutional influences, their reference group choice
reflects their own risk levels, which was determined by their
performance level in relation to the aspiration levels.
To understand firm's entry mode choice to a target country, it
is important to understand the sources of power for the host country.
The institutional environment in the host country has three pillars:
regulatory, cognitive and normative (Kostova & Zaheer, 1999; Scott,
2001), which draws their power from coercive, mimetic and normative
mechanisms. The regulatory pillar refers to the rules and laws that
exist to ensure stability and order in societies; the cognitive pillar
refers to the established cognitive structures in the society, together
with the "taken-for-granted" beliefs in the society; and the
normative pillar refers to the widely shared norms and values that give
rise to stable social and business arrangements. A country's
institutional environment could either be restrictive or less
restrictive, i.e., allowing a smaller or greater degree of economic
freedom (Meyer, Estrin et al., 2009; Chan & Makino, 2007). A
restrictive country does not possess market-supporting institutions and
does not permit freedom of individuals and firms in the country to
pursue business activities (Kane, Holmes et al., 2007). For instance, a
restrictive country might have insufficient or defective rules and
regulations in various aspects of starting and acquiring a business in
that country, such as: receiving construction permits, employing
workers, registering property, getting credit, protecting investors,
paying taxes, trading across borders, and enforcing contracts and
closing a business (World Bank, 2010). Foreign entry mode choice has to
reflect the extent to which the foreign subsidiary conforms to the
institutional domain of the host-country environment. At the national
level, a foreign firm entering a restrictive institutional environment
must comply with the local institutional environments since
nonconformity can likely lead to penalties such as denial of entry,
forced exit or demise of the subsidiary. For instance, Google's
high profile exit from mainland China reflects fundamental differences
between the firm and the country regarding their attitude towards
censorship (Jacobs & Helft, 2010). Similarly, in a longitudinal
study of entry and exit behaviors of UK firms, Requena-Silvente (2005)
found that state dependence is the largest explanatory factor in
explaining firm entry and exit behaviors among factors such as sunk
cost, firm size, age, ownership, and industry structure. In a
restrictive institutional environment, the reference group of the host
country carries the most clear, un-complicated signal of what is
acceptable, legitimate and appropriate in the host country, and offers
decision makers the most uncomplicated signal as compared to any other
reference groups of industry or MNC parent. So we hypothesize:
Proposition 1: In first entering a country with restrictive
institutional environment, the multinational corporation is more likely
to choose the entry mode choice most commonly used in the host country,
as opposed to the entry mode of its industry peers or of its own entry
in other environments.
Situations are more complex when a firm is entering a less
restrictive country environment. In a less restrictive country
environment, the host country's government most likely would not
mandate the entry mode by foreign entrants; rather, it may allow a
broader scope of entry mode choices by them. In such an environment, a
foreign entrant's choice of entry mode could be primarily
influenced by its acceptable risk levels, which is determined by whether
their performance is above or below their aspiration levels. The
firm's foreign entry represents a critical and potentially risky
change for the MNC (Haveman, 1993). Firms generally exhibit an aversion
to change, which is similar to an individual's aversion to risk
(Greve, 1998). Decision making research has shown that people prefer to
gamble with lower variances of expected value and have an aversion to
risk (Lopes, 1987). However, individual risk taking behaviour changes
according to the context of choice and risk taking. An individual's
risk taking appears to increase when he/she fails to reach a specific
goal or aspiration level (Kahneman & Tversky, 1979). This is because
an individual who fails to attain a goal (or a given aspiration level)
might attempt to recover his/her loss and is more likely to engage in
riskier choices than those who have already surpassed their goal or
aspiration level. This risk-taking behavior at the individual level
persists at the organizational level (March, 1988; March & Shapira,
1987; 1992). In business situations, similar to personal settings,
managers tend to take fewer risks when performance surpasses their goals
and aspiration levels, and take higher risks when performance is lower
than their goals or aspirations.
Change, in the form of market entry or foreign entry, is often
prompted by performance feedback from the environment and the
managers' interpretation of this feedback (Milliken & Lant,
1991). When evaluating such feedback, aspiration level is an important
benchmark. At the organizational level, an aspiration level has been
defined as a "reference point that is psychologically neutral"
(Kameda & Davis, 1990) or "the smallest outcome that would be
deemed satisfactory by the decision maker" (Schneider, 1992).
According to March & Simon (1958), an organization's aspiration
level is a result of a bounded rational decision maker's attempt at
transforming a continuous measure of performance into a discrete measure of success and failure. It is the dividing line between success and
failure in the decision maker's perception, and interpretation of
the results of a prior action or strategic move.
Decision makers generate an aspiration level from available
information, most importantly from accounting and financial performance
information such as return on sales or return on assets (Greve, 1998).
One important way for decision makers to generate aspiration levels is
to use the experience of the focal organization as the benchmark of
historical aspiration levels. Past performance may be one way to
indicate how well the organization can perform, and can be a natural
reference point of how the organization should perform in the future.
Alternatively, decision makers can use current performance of other
organizations as a benchmark of social aspiration level.
We argue that firms are going to be influenced by whether they are
above or below their aspiration levels when they are making foreign
entry mode choices. Firms are more likely to choose the entry mode that
has been used by their industry peers rather than their own internal
entry mode (sanctioned by the MNC parents) when they are performing
below aspiration levels. For those firms, their usual, taken-for-granted
entry mode within the MNC system is likely to be questioned because of
the performance shortfall. As a result, managers are more likely to
engage in problemistic search activities for alternative ways of doing
business (Cyert & March, 1963; Greve, 2003). Problemistic search, as
a response to an organizational problem, signifies the middle step of a
sequential process of decision makers comparing the performance with an
aspiration level, initiating search if the performance is low relative
to the aspiration level, and making changes if they can find an
acceptable solution to the performance shortfall (Cyert & March,
1963). As a goal-oriented behaviour, problemistic search increases when
the organization performs below the aspiration level and decreases when
organization performs above the aspiration level. In international
entry, the entry mode of the industry peers offers the signal that it is
not only a legitimate one but possibly a superior one. It may also send
a signal to the firm that its peers have better information about the
utility of entry modes and that the particular entry mode has technical
value (Lieberman & Asaba, 2006). A firm that is performing below its
aspiration levels is thus more likely to be aware of, search for and
adopt such a technical superior practices. Thus, we propose:
Proposition 2: In first entering a less restrictive country
environment, the multinational corporation that is performing below its
aspirations is more likely to choose the entry mode that's used in
its industry, as opposed to the modes most commonly used in the host
country or its own entry in other environments.
On the other hand, the MNC's previous entry mode in other
environments will offer a satisfactory and legitimate way if the firm is
performing at or above its aspiration levels. MNC's norms are
created through the process of its group members collectively defining
what they do, identifying themselves, and establishing a cognitive base
of their collective entity (DiMaggio & Powell, 1983). The literature
of organizational theory suggests that once an organizational practice
is in place, firms are likely to define it as an internally legitimate
practice and to adopt similar practices in the future. This also
contributes to the strategic inertia where as time proceeds, firms are
less likely to make structural changes since firms face
inter-organizational and intra-organizational constraints (Hannan &
Freeman, 1977, 1984). For an organization contemplating foreign entry,
we maintain that the most immediate, salient, central, and enduring
normative characteristic is organizational identity, as opposed to
industry identity or country identity (i.e. national culture) (Albert
& Whetten, 1985). For a firm that's performing above its
aspiration levels, it is less likely to question its identity and the
internally legitimate way of entry, and is more likely to continue to
use the same entry mode that has been used in its previous entries. Thus
we propose:
Proposition 3: In first entering a less restrictive country
environment, the multinational corporation that is performing at or
above its historical aspiration level is more likely to choose the entry
mode that's been mostly used in its own previous entries, rather
than the entry mode most commonly used in the host country or the
industry.
DISCUSSIONS AND CONCLUSION
We began this article by asking the following question: in
situations where managers face varied, often conflicting modes of
influence, how do they make sense of their complex institutional
environment in choosing their entry mode to a new country? Specifically,
which reference group offers the most salient influence when a firm is
attempting entry to a new country? The issues of uncertainty, risk, and
imitation are not unknown in the internationalization literature;
however, the questions of how to deal with the combined isomorphic
influences of the host country, industry, and the firm's own
experience have not been elaborated upon. In this article, we address
the uncertainty that is encountered by a foreign entrant when they are
attempting first entry in a foreign market and how the firm chooses the
appropriate reference group to model their behaviors by. We develop
propositions to understand how a firm responds to uncertainty based upon
the institutional profile of the target country, the industry norm, and
the firm's own performance. We emphasize that the uncertainty being
generated at the different levels of country, industry and firm has
varying salience on a firm's decisions. A firm's response to
those external influences is shaped by its own performance level at the
time of foreign entry.
Countries have the most power over entry firms since they can
impose laws, rules and regulations on firms. As a result, firms have
limited choices when complying with host country institutional profiles:
either they conform, or they exit and are forced to abandon potential
gains from foreign investments. In comparison, an industry has
relatively less powerful influence, but exerts powerful mimetic
pressures on firms in the same industrial field in their entry
decisions. An industry norm carries information as the modeled
organizations are seen as legitimate or successful, providing good
templates for firms with inferior performance or social position.
Firm's own experience exerts the least amount of coercion and its
normative power, the taken-for-granted way of business is likely to be
questioned when firms are performing below their aspiration levels. When
firms are performing above their aspiration level, however, they are
less likely to change the existing way of doing business as managers
consider previous actions to have been appropriate and suitable for the
internal environments.
Our propositions are consistent with previous empirical research in
the international entry literature and institutional theory. Previous
research distinguished between firm-specific uncertainty, which refers
to the "uncertainty derived from an organization's
unfamiliarity with market characteristics", and policy uncertainty,
which refers to "the uncertainty derived from characteristics of
the policymaking apparatus of a market that make the characteristics of
the market unstable or difficult to forecast" (Henisz & Delios,
2001). Research has found that imitation generally reduces uncertainty,
particularly firm-specific uncertainty, but does not reduce political
hazard-related uncertainty (Chan & Makino, 2007). Viewed from our
framework, this finding is not surprising because the restrictive and
coercive forces at the country-level are most deterministic prior to
first foreign entry, since they offer the strongest signal as to what is
expected, appropriate, and legitimate in the host country.
We highlight the complexity of isomorphism and its varying
influences on managerial decisions depending on the firm's
performance levels (Kostova & Zaheer, 1999). Previous theoretical
work in the foreign entry literature has highlighted the pressure of
isomorphism and importance of legitimacy in MNCs. Kostova & Zaheer
(1999) illuminate the environmental and organizational complexity in the
legitimization process. We explore further in order to understand such
"complexity" of isomorphism, and introduce the concept of
aspiration level in determining the appropriate reference groups when
making entry mode choice decisions.
The propositions presented here are part of a growing stream of
institutional literature that investigates how the pressures of
isomorphism influence firm behaviors and structures (Greve, 1996;
Haveman, 1993; Strang & Meyer, 1993; Strang & Tuma, 1993). We
emphasize the role of the decision maker when facing the constraints of
isomorphic forces from multiple levels. Our work advances the stream of
literature in institutional theory that stress social agents' role,
their receptivity to institutional forces, and their heterogeneity (Strang & Meyer, 1993; Strang & Tuma, 1993). The stance of
decision makers in the face of institutional constraints could be one of
active choice, change, and challenge--not just conformity (Oliver,
1991). By choosing different reference groups, decision makers exert a
certain level of agency and can achieve a degree of flexibility by
complying with institutional influences of different levels of salience.
Our paper is one of the first to attempt to integrate institutional
theory, which traditionally emphasizes the "have to" aspect of
firm choices with the aspiration, learning, and risk preferences of the
managerial decision makers. This intersection of constraints and choices
is a fertile area for future empirical and theoretical work. We
acknowledge that our paper is only a theoretical framework which needs
to be further corroborated by empirical research. This article puts
forward testable propositions that advance international business theory
in the context of entry mode choice. Although some evidence exists
regarding the effects of institutional influences on entry mode choice,
such results have been subject to lack of data from firm performances
before and after entry. We highlight the need for longitudinal studies that track a firm's performance and entry mode choices across
different countries. Future studies may include matched-pairs panel data
of companies in the same industry that allow a comparison of entry modes
and behaviors of firms that perform above and under their aspiration
levels.
In addition, future research can continue to investigate the
following questions: How could a firm's organizational
characteristics, such as size, age, reputation, network position etc.
influence the firm's propensity to choose relevant reference
groups? How does the reference group choice change with a firm's
experience in a particular country, i.e., how does the reference group
change when firms are making repeated entry in the same host country?
How does the reference group choice affect timing of the entry or
sequence of entry (i.e., through licensing/franchising, or establishing
distributing or manufacturing plants)? The research on institutional
theory and organizational learning shows great promise for helping us
understand these fundamental questions.
In conclusion, we believe that our theoretical paper contributes to
the foreign entry mode literature by offering a new perspective on
institutional influences: namely, that decision makers are under the
combined influence of institutional pressures and internal
organizational pressures when making entry mode choices. Decision makers
are liable to take different levels of risk following prior performance
levels and such risk preference may evidence in their entry in a
different market. Our investigation is one of the first papers to
examine the role of aspiration in shaping institutional influences of
organization, and we hope that our study will motivate others to extend
this interesting line of research.
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