State of the entrepreneurial blogosphere 2011.
Lahm, Robert J., Jr.
INTRODUCTION
The Pew Internet & American Life Project has conducted an
ongoing series of research projects and published reports on Internet
usage. In a summary memorandum released in January 2005 it was stated
that "62% of internet users do not know what a blog is"
(Rainie, 2005). However, as this paper will discuss: that landscape has
changed significantly over the years with an explosive growth in the
number of blogs, bloggers, and users. Perhaps the relevance to small
business and entrepreneurship scholars can be suggested by a quote in
Entrepreneur magazine that stated "[blogging has] gone beyond fad
to become a full-fledged Internet phenomenon" (Kooser, 2002).
Blogging has been further characterized as a "paradigm shift of how
we disseminate and communicate" (Cunningham, 2005). "[Blogs]
can be started with very little, and very inexpensive, editorial content
yet are capable of exerting extraordinary influence" (Madden,
2005).
Early blogs, also called Web logs, or by the shortened term,
"weblogs" were primarily used as online diaries for sharing
content and commentary of a personal nature (Blog, 2010). In keeping
with the social impact and immense sphere of influence that has
developed in connection with blogs and blogging, the term
"blogosphere," has arisen, defined as a "collective term
encompassing all weblogs or blogs as a community or social
network"(Blogosphere, 2011; Sobel, 2010). As observed by Madden
(2005) an MIT Technology Review article: "Several factors have
contributed to the emergence of blogs.... Blogging software is
inexpensive--or often free--and easy to use. Low bandwidth requirements
and Web-hosting fees keep the ongoing infrastructure costs of
maintaining a blog very low" (p. 36).
Because bandwidth and access continues to increase, and
technologies such as "Flip" video cameras and smartphones
(Barbierri, 2010; Smartphone Futures, 2010) have arisen (providing
instant connectivity for uploads) blogs can now enable any individual,
or small business to leverage what amounts to a publishing
(broadcasting, etc.) platform.
Most present day blogs have begun to supersede mere text and photos
and many incorporate richer media including audio, video, and
screencasts (Udell, 2005) as part of their content. Scholarly research
on blogging or the "blogosphere" in the discipline of
entrepreneurship is limited, despite the fact that the software that
makes blogs work is designed for the primary purpose of allowing
non-programmers an easy-to-use (Chung, Eunseong, Trammell, & Porter,
2007) means to communicate any message they want to a world-wide
audience, on the Web, and therefore blogs can be a powerful marketing
tool for small businesses.
REVIEW OF EXISTING LITERATURE ON BLOGGING
After a series of searches in the scholarly literature using
library databases it was revealed that the topic of the
"entrepreneurial blogosphere" has received little attention
from academic researchers within the discipline of entrepreneurship.
Search attempts conducted on Academic Search Premier demonstrated a
dearth of scholarly research on "entrepreneurial blogging,"
for instance. This search resulted in only one result, published in the
trade publication EContent magazine (Levack, 2004). This particular
article focused on blogging as a business unto itself. Upon expanding
this same search to also include the database Business Source Complete,
a total of five "hits" were found: the aforementioned article,
a Harvard Business School case (HubSpot: Inbound Marketing and Web 2.0,
2009), a 2003 two-page article reviewing "'blogs' kept by
entrepreneurs," and one article published in the Serbian language
(listed as a duplicate result in the search results--thus, the actual
overall result from the search effort was four hits).
Another search using the databases Academic Search Premier,
Business Source Complete, and Business Source Premier, concurrently,
using the term "entrepreneurial blogosphere" (in
"SmartText Searching" mode, which allows for searching on text
strings and phrases) produced the result "No results were
found." Other related searches using additional databases also
showed sparse results. For instance, the databases Communication &
Mass Media Complete, MLA Directory of Periodicals, Regional Business
News, and TOPICsearch were all used concurrently in a search using the
terms "blogosphere" and "small business" (in
combination); this resulted in one newspaper article published in 2005.
It should be mentioned that other desirable limiters from the point
of view of conducting a review of scholarly literature for the searches
described above were not set; specifically, check boxes to select only
results for "full text" and "scholarly" articles
were not selected in these searches. Another search on the term
"blogosphere" by itself using the databases Communication
& Mass Media Complete, and SocINDEX returned 129 and 29 results from
these two databases, respectively. However, upon scanning the titles and
abstracts, they reflected that scholarly attention had been paid to
topics such as fashion, democracy, political and other discourse,
religion, journalism and news media, and virtually anything
"blogosphere related," except for small business and
entrepreneurship.
Numerous other searches have been conducted for purposes of this
literature review. Searches on terms like "blogs" and
"blogging" in business related library databases did indeed
yield numerous results. However, once limiters such as "scholarly
publications" were applied, it was clear that the popular business
press has recognized the relevance of blogging, blogs, et cetera, in
association with the entrepreneurial blogosphere, but entrepreneurship
scholars have not.
For instance, using the databases Business Source Complete and
Business Source Premier (together) and the search term
"blogosphere," 902 results were returned with reported
publication dates between 2003 to 2011; once the limiter "Scholarly
(Peer Reviewed) Journals" was applied, results dwindled to 64 (and
publication years automatically changed to reflect the period between
2004 and 2010); a perusal of these remaining 64 results demonstrated
some scholarly attention to the "blogosphere" among all
disciplines has been paid, but in contexts that are wide-ranging. For
instance, article descriptions included health blogs, corporate social
responsibility, ethical issues, employee issues (e.g., employees'
blogging rights, or not), blogging in association with specific
industries, blogging as an effective PR/marketing tool--relevant to this
particular research--and the like, but a lack of concentrated and
sustained research efforts on the part of entrepreneurship scholars was
demonstrated (at least as far as these two databases were concerned).
Consequently, an expanded search beyond library databases ensued
using Google Scholar in advanced search mode for the exact phrase
"entrepreneurial blogosphere" yielded a very specific result
related to the topic associated with this present paper, entitled
"State of the Entrepreneurial Blogosphere" (Lahm, 2006).
Since five years has passed since the publication of the
aforementioned article, it is evident that much has changed in terms of
the world economy, technology, adoption rates, connectivity (e.g.,
smartphones), access, and the Internet as a whole. Yet, as observed by
Lahm in 2006, one condition remains the same: "rigorous study of
blogging as a variable under study in entrepreneurial research has been
minimal." As such, while this present paper will build upon the
aforementioned work from 2006, it too should be regarded as exploratory
in nature, and will review the "State of Entrepreneurial
Blogosphere" in 2011 using data and source material not available
in the academic literature.
Notwithstanding the limited findings discussed above in terms of a
review of scholarly literature, search results from Internet search
engines produced millions (or billions) of results. Using Google, for
instance, a search on the term "blogosphere" returned
10,900,000 results; and one using the term "blog" returned the
results statement "about 5,570,000,000 results" (Google search
results retrieved March 6, 2011). It might be noted that in the
literature review in the aforementioned "State of the
Entrepreneurial Blogosphere" article described the same Google
search using the term "blog" conducted approximately five
years earlier: "A Google search on the term "blog"
returned the results statement: "about 2,070,000,000 for blog"
(retrieved March 16, 2006)."
Since 2004 Technorati.com has been actively tracking statistics and
providing reports regarding the "State of the Blogosphere [year
here, 2004 to 2010]" (Sobel, 2010). As such, the site widely is
quoted in mainstream media articles (and by scholarly researchers) as a
seminal source. In the Technorati "State of the Blogosphere,
February 2006 Part 1: On Blogosphere Growth" report, it was stated
that the site "currently tracks 27.2 Million weblogs, and the
blogosphere we track continues to double about every 5.5 months"
(Sifry, 2006). For the sake of comparison, according to BlogPulse.com (a
site operated by The Nielsen Company), it tracked the existence of
157,023,658 blogs (retrieved March 6, 2011), with 77,414 "New blogs
in last 24 hours" (BlogPulse Stats, 2011).
LOOKING "UNDER THE HOOD" AT BLOGGING SOFTWARE
Although early blogs may have been as easy-to-use and widely
adopted platform for personal diaries and other uses by individuals, the
software that makes blogs work, "under the hood," is actually
a type of content management system (CMS) (Peterson, 2009). As such,
most popular blogging platforms have evolved over time. WordPress (see
WordPress.org) is an example of one of the most popular and widely
adopted, and it supports multiple authors with varying roles (Rapoza,
2008) as well as RSS (real simple syndication) feeds (Janelle, 2008;
Joly, 2007; Tebbutt, 2007) as built in features. Typical content
management systems work by using scripts to connect to a database; a
script is basically a set of instructions written in a language that a
computer server can execute.
A very simple example of a script is one that queries a server (the
computer where a website's files are stored and "served"
to visitors) as to the current date, and then displays the date to the
visiting public (thereby creating the impression that the site is
current and "tended to"). Another similar example is when a
site owner uses a script to keep a copyright year current; for instance
a message on the footer of a page might say "[name of site] and all
of its contents copyright [script--go check the server and display the
current year]." There are numerous scripting languages, and
although writing code in these languages requires the expertise of a
programmer who is versed in a given language, the whole point of a
content management system is to provide a web-based platform that does
not require a blog owner, authors, or guests to have such expertise.
Whatever the content of a site may be, scripts are used to fetch
and assemble components such as a site's header and footer,
navigational sidebars, along with editorial content (and perhaps
advertisements). Because, "content management systems are able to
capture and present for either private (through password protected
access to certain information, for instance) or public view, the
expressed knowledge and experiences of individuals or organizations, or
whatever other content is placed within a given system" (Lahm,
2006), the applications to which the may be put to use far transcend
those that are personal (diaries, et al).
"Roles," as mentioned above are assigned to users, giving
them various levels of access and authority over a site. Even if the
terminology is different with various kinds of systems, this notion of
using roles is an important one both in the context of Internet sites
that are visible to visitors on the World Wide Web, and on internal
company/organizational sites (intranets). For example, a blog might have
the roles "Administrator" (one who can make fundamental
changes to the site, how it looks, and how it operates, and what
functions and/or privileges are available to others); "Editor"
(one who can approve the public posting of content authored by others,
disapprove that content, change it, etc.); "Author" (one who
can write content but may not have the authority to approve the work for
public display); and "Subscriber" (one who can see and comment
regarding content on a site, but may have his/her comments held in a
moderation queue for approval first, usually by an editor or
administrator).
In effect, a content management system serves as technology that
allows for the entry, storage, retrieval, and reporting of data (i.e.,
displaying specific types of information to users and/or visitors,
depending on their assigned role or status as a visitor); owners/users
needn't have a sophisticated understanding of the inner workings of
these systems (Peterson, 2009; Rapoza, 2008). Furthermore, many of the
leading website hosting sites provide for nearly instant installation of
popular blogging software platforms (and other content management
systems, bulletin boards, etc.). For example, the hosting company
Hostgator.com provides "Fantastico," which is an icon-driven
user interface for clients to install "Instant Shopping Carts,
Blogs, Portals, Forums, Counters, Formmail" (Hostgator.com hosting
plans, 2011).
BLOGS AS A TOOL FOR ENTREPRENEURIAL MARKETING
"Blogging may have started as a channel for people to start
conversations and build virtual communities, but more and more companies
are using blogging as marketing tools" (Battenberg, 2008). Business
oriented blogs have been created for myriad purposes and they are used
to cater to the interests of a wide variety of audiences. For instance,
professionals such as CPAs (Blogging for Business, 2008; Copeland, 2010)
and attorneys (McDonough & Randag, 2010; O'Keefe, 2006) may
find them to be a very useful communications and outreach tool. As an
example, according to LexBlog.com (a service that assists lawyers with
developing, creating and deploying lawyer-specificblogs--3000 at the
time of this writing), "typical brochure-style law firm Websites
are quickly outdated, static, neutral and passive. Blogs are timely,
dynamic, personal and interactive--an agile practice development tool
that focuses directly on your target audience" (Why Blog?, 2011).
Regardless of specialty or practice area, writing about topics that
are associated with one's own expertise is a recognized way of
gaining recognition (Klein, 2009; Pellet, 2008). Within this context of
businesses using blogs, an "entrepreneurial blogosphere"
(Lahm, 2006) has also arisen, wherein:
For a number of reasons, but particularly because blogs are
relatively inexpensive and easy to set up, small businesses have
found that they can represent themselves through blogging
platforms. Because blogs are updated dynamically, as compared to
what might be described as predecessor Web site technology, which
was static in nature.... [blogs] are rapidly becoming if not
already recognized as a superior platform for small business
marketing communications. (p. 27)
Blogging allows for an entirely different "conversational
marketing" (Karpinski, 2008) relationship between consumers
(customers, clients, and so forth) and an organization's
constituencies. Numerous large corporations have embraced blogs for this
reason. As Karpinski also observed, "about 12% of Fortune 500
corporations run a corporate blog. Yet companies that have made a
commitment--including Dell, Eastman Kodak Co., IBM Corp., Intel Corp.
and SAP--are now deep into blogging programs with multiple weblogs,
dozens of bloggers and a wealth of expertise and best practices to
share."
With regard to smaller entrepreneurial firms, according to an
article in Home Business Magazine "customers like blogs better
because they feel they are having a conversation with the
entrepreneur" (O'Neill, 2008); they also allow businesses to
transcend geographic borders (globally). "Because blogs and other
social media forums constitute a (semi) permanent archive of
consumers' WOM [word of mouth], managers can mine the conversations
for consumer insights into their products" (Kozinets, de Valck,
Wojnicki, & Wilner, 2010). As observed by Blackshaw and Nazzaro in a
white paper from Intelliseek (2004):
Although influenced or stimulated by traditional marketers and
marketing activities, online word of mouth is nonetheless owned and
controlled by consumers, and it often carries far higher
credibility and trust than traditional media, especially as media
channels become more fragmented and less trusted. The growth of its
influence poses challenges and opportunities for marketers. (p. 2)
Trust and believability are of extreme importance in advertising.
In the early days of photography (before the advent of digital editing
software like Photoshop that could manipulate images), the use of
photographs in ads was a major step forward in aiding advertisers'
ability to convey a realistic preview of a product, service or user
experience. Moving pictures, commonly called videos today, can be
photographed, edited, and shared via digital hardware and software
products that are widely available at low cost. Once these videos are
uploaded, they can become powerful marketing communications tools
(Bender, 2006; Sapienza, 2007).
Because blogs are inherently designed to be dynamic they can be
"attractive to both frequent visitors as audience members who wish
to stay current with the content addressed on one or more blogs, and to
Internet search engines" (Lahm, 2006; Why Blog?, 2011).
"Blogging supports search engine optimization, where each blog post
becomes its own Web page for search terms" (Halligan, 2008). This
is because Search engines are designed by their nature to index
"content" (Baker, 2005; Why Blog?, 2011), and blogs--assuming
they have fresh content (Saeks, 2010) are therefore regularly visited by
search engines. According to an article in Public Relations Tactics
(published by the Public Relations Society of America): "Among the
top 200 blogs on the Web, ranked by unique visitors per month, those
that average at least three posts per day have two and a half times as
many visitors as those that post less frequently" (Sullivan &
Krall, 2008).
"Blogs are increasingly becoming an integral part of news
consumption and have the potential to influence journalism
practice" (Chung, et al., 2007). A study conducted by the Society
for New Communications Research regarding journalists' adoption of
new social media tools and technologies found that "2009 data shows
explosive growth in the adoption of social media tools and technologies
across all data sets" (McClure & Middleberg, 2009); overall the
study found that nearly 70 percent of journalists are using social
networking sites (which include blogs--66 percent use blogs). Thus, it
follows that to maximize the effectiveness of their marketing efforts,
"small businesses need to incorporate current social media tools
and strategies that build traffic, engage with customers and give people
something to remember--and talk about--online" (Manfield, 2010).
CONCLUSION
The "entrepreneurial blogosphere" provides a forum for
small businesses to leverage audience communication and participation
for marketing outreach. As such, scholars within the discipline of
entrepreneurship should embrace the importance of the blogosphere within
the practical community, and aggressively pursue the topics of blogging
and the blogosphere as subjects under study in their future research
efforts.
It is widely recognized by practitioners and media/PR experts that
static websites are no longer the most effective means by which
entrepreneurs can attract an audience, as blogs (i.e., content
management systems) have evolved to serve as a robust software platform
which allows businesses and consumers to be fully engaged with one
another. The software for creating blogs is readily available, and does
not require the user (e.g., small business owner) to have programming
expertise. To users, blogs are like many other technologies; one sees
the "shiny outside," but not "under the hood," and
much like a car--to employ an analogy--one does not necessary have to
know exactly how the technology works to arrive at his or her
destination. Ease-of-use or low cost alone does not necessarily justify
the use of blogs. However, when used as a means to deliver audio, video,
screencast, photographic and textual content, as well as to receive
two-way communications and feedback from customers, blogs are unique in
their suitability as a means to foster a dynamic and interactive
relationship with customers.
REFERENCES
Baker, K. (2005). Why "Brochure" Sites Don't
Generate Results. Retrieved June 22, 2010, from
http://www.morningstarmultimedia.com/why-brochure-sites-dont-generate-
results/
Barbierri, C. (2010). Smartphone Usuage Continues to Grow in US,
According to Forester Research. Retrieved May 1, 2010, from
http://demo.venturebeat.com/2010/01/05/smartphone-usage-continues-to-grows- in-usacco ...
Battenberg, E. (2008). Connecting with consumers online. Public
Relations Tactics, 15(10), 20. Bender, E. (2006). New Playing Fields.
Entrepreneur, 34(4), 18-19.
Blackshaw, P., & Nazzaro, M. (2004). Consumer-Generated Media
101: Word-of-Mouth in the Age of the WebFortified Consumer Spring.
Retrieved March 1, 2006, from http://www.intelliseek.com/whitepapers.asp
Blog. (2010, December 19) Retrieved March 5, 2011, from
http://simple.wikipedia.org/wiki/Blog
Blogging for Business. (2008). Practical Accountant, 41(7), 14-14.
Blogosphere. (2011, February 16). Retrieved March 5, 2011, from
http://en.wikipedia.org/wiki/Blogosphere BlogPulse Stats. (2011).
Retrieved March 6, 2011, from http://www.blogpulse.com
Chung, D. S., Eunseong, K., Trammell, K. D., & Porter, L. V.
(2007). Uses and Perceptions of Blogs: A Report on Professional
Journalists and Journalism Educators. Journalism & Mass
Communication Educator, 62(3), 305-322.
Copeland, M. K. (2010). Marketing and Advertising for CPAs:
Leading-Edge Strategies. CPA Journal, 80(8), 5862
Cunningham, S. L. (2005, September 25). Blogging--A Paradigm Shift
of How We Disseminate and Communicate. Retrieved June 10, 2010, from
http://blogcritics.org/archives/2005/09/25/180038.php
Halligan, B. (2008). Mining the Blogosphere. Home Business
Magazine: The Home-Based Entrepreneur's Magazine, 15(4), 46-49.
Hostgator.com hosting plans. (2011). Retrieved March 7, 2011, from
http://bootstrappingstories.com/ dir/hostgator.html
HubSpot: Inbound Marketing and Web 2.0, bth 1, Harvard Business
School Cases (2009).
Janelle, R. (2008). Along comes FriendFeed for media mavens in
need. National Capital Scan, 3(7), 2-2.
Joly, K. (2007). PR on the Web 101. University Business, 10(2),
65-66.
Karpinski, R. (2008). Businesses embrace blogging. B to B, 93(8),
1-48.
Klein, K. E. (2009). Promote Your Business Through New Media.
BusinessWeek Online, 5-5.
Kooser, A. C. (2002, October). Who Let the Blogs Out? Blogging has
become one of the hottest Web trends. How can it help your business?
Entrepreneur.
Kozinets, R. V., de Valck, K., Wojnicki, A. C., & Wilner, S. J.
S. (2010). Networked Narratives: Understanding Word-of-Mouth Marketing
in Online Communities. Journal of Marketing, 74(2), 71-89.
Lahm, R. J., Jr. (2006). State of the entrepreneurial blogosphere.
Entrepreneurial Executive, 11, 27-37.
Levack, K. (2004). Kinja: Blogging Blogs. EContent, 27(10), 44-45.
Madden, A. P. (2005). The Business of Blogging. MIT Technology
Review, 108(8), 36-38.
Manfield, L. (2010). Beyond the Web site. Backbone, 18-20.
McClure, J., & Middleberg, D. (2009). Key Findings From the
2009 Middleberg / SNCR Survey of Media in the Wired World. Retrieved
March 7, 2011, from http://sncr.org/wp-content/uploads/2010/02/Middleberg-_SNCR-Study-Exec- Summary.pdf
McDonough, M., & Randag, S. (2010). Our 100 Favorite Blawgs.
ABA Journal, 96(12), 33-39.
O'Keefe, K. (2006). Advantages of lawyer blogs. Retrieved
February 11, 2006, from
http://kevin.lexblog.com/advantages-of-lawyer-blogs-1837-57-of-lawyers-
reading-blogs-19-authoring-blogs.html
O'Neill, M. (2008). Bust out of Your Borders With Technology.
Home Business Magazine: The Home-Based Entrepreneur's Magazine,
15(5), 32-94.
Pellet, J. (2008). What a Blog Can do for You. NAFEMagazine, 31(1),
6-6.
Peterson, R. (2009). Build Your Business on Blogging. PC Magazine,
28(2), 3-3.
Rainie, L. (2005, May 2). New data on blogs and blogging. Retrieved
June 10, 2010, from http://www.pewinternet.org/PPF/p/1083/pipcomments.asp
Rapoza, J. (2008). Social engineering. eWeek, 25(3), 39-45.
Saeks, F. (2010). Blogs: Fresh Content is the New King. Home
Business Magazine: The Home-Based Entrepreneur's Magazine, 17(4),
32-35.
Sapienza, T. (2007). Avoiding a PR and social media disconnect.
Public Relations Tactics, 14(11), 17-17.
Sifry, D. (2006, February). Technorati's State of the
Blogosphere 2006, Part 1: On Blogosphere Growth. Retrieved June 10,
2010, from http://www.sifry.com/alerts/archives/000419.html
Smartphone Futures. (2010). Retrieved June 26, 2010, from
http://www.telecomsmarketresearch.com/research/
TMAAATDD-Portio-Research-Smartphone-Futures-2010-2014-.shtml
Sobel, J. (2010, November 3). Technorati's State of the
Blogosphere 2010. Retrieved March 5, 2011, from
http://technorati.com/blogging/article/state-of-the-blogosphere-2010-
introduction/
Sullivan, H., & Krall, J. (2008). This blog's for you:
Finding where your audience is hiding in the blogosphere. Public
Relations Tactics, 15(10), 20.
Tebbutt, D. (2007). RSS is the New Radar. [Article]. Information
World Review(234), 16-18.
Udell, J. (2005, November 16). What Is Screencasting. Retrieved
March 7, 2011, from http://digitalmedia.oreilly.com/pub/a/oreilly/digitalmedia/2005/11/16/what- is-screencasting.html?page=1
Why Blog? (2011). Retrieved March 5, 2011, from
http://www.lexblog.com/why-blog/
Robert J. Lahm, Jr., Western Carolina University