A cross-cultural comparison of leader ethics.
Rhodes, Danny L. ; Emery, Charles R. ; Tian, Robert G. 等
ABSTRACT
The answer to what makes an effective leader has long been the
"holy grail" of business research. By and large, theorists
have abandoned trait and behavior approaches in favor of situational
leadership theories. Popular press gurus, however, continue to focus on
a "leader ethic" (traits and behavior) as the foundation to
effective leadership. Further, gurus such as Bass (transformational
leadership), Goleman (emotional intelligence) and Covey (seven habits)
believe that this fundamental ethic is universal to mankind. As such,
this research uses Stephen Covey's seven habits of effectiveness
and the characteristics of emotional intelligence and transformational
leadership to explore how leaders from various cultures (e.g., U.S.,
Russia, Germany, and China) rank the popular traits and behaviors that
make up a "leader ethic." The rankings are compared across
gender, age groups, supervisory levels, and professions. Cultural
differences of opinion are examined in terms of Hofstede's cultural
dimensions (e.g., uncertainty avoidance, masculinity, individualism,
power distance and time) for possible insights to variances in
"leader ethic." The findings endorse the universality of
Covey's "Seven Habits" and have clear implication for
understanding and training cross-cultural leadership.
INTRODUCTION
The answer to what makes an effective leader has long been the
"holy grail" of business researchers. Part of the problem is
that the term "leadership" means different things to different
people. Most, however, agree that leadership involves influencing
followers to accomplish organizational goals. Originally, this
influencing power was thought to spring from the leader's
extraordinary abilities such as tireless energy, penetrating intuition,
uncanny foresight and irresistible persuasive skill. Eventually this
thought was abandoned because empirical researchers noted that the
possession of these traits did not necessarily guarantee the successful
accomplishment of organizational goals. Subsequently, researchers began
to believe that it was the leader's behavior that made all the
difference (e.g., focus on task, focus on employees or some combination
thereof). Now, however, theorists believe that effectiveness is
dependent upon providing the right leadership style for a given
situation. In other words, the situational factors (e.g., leader's
authority, subordinates' capabilities, task, etc.) determine what
kinds of leader traits, skills, and behaviors are relevant. As such,
theorists believe that the education of leaders should focus on
analyzing the situation and taking proper action.
The popular press gurus, however, suggest a slightly different
focus on leadership training, i.e. they believe that leadership should
be built from the inside-out. In other words, focus on building a
"leadership ethic" that contains certain traits and behaviors
as prerequisites to effective leadership. Given this foundation, leaders
will have the power to influence the workers to accomplish
organizational goals. For example, Goleman (2002) suggests that leaders
must possess a high emotional intelligence (the ability to manage
ourselves and our relationships effectively) to be successful.
Similarly, Covey (1989) believes there are fundamental principles that
govern human effectiveness and that these principles start with
achieving independence and proceed to mastering interdependence. Bass
(1985) posits that a leader's power to influence comes from within,
i.e. charisma. Each of these three gurus believes that a
"leadership ethic" is universal to mankind. Unfortunately,
there has been little research in the U.S. on these popular notions and
no research across cultures on these characteristics. This research
explores how leaders from various cultures (e.g., U.S., Russia, Germany,
and China) rank several of the popular traits and behaviors that make up
the "leader ethic." The rankings are compared across gender,
age groups, supervisory levels, and professions. Cultural differences of
opinion are examined in terms of Hofstede's (1991) cultural
dimensions for possible insights to variances in "leader
ethic."
U.S. LEADERSHIP RESEARCH
A recent database search produced over 2,400 articles (1,197 from
peer-reviewed journals) about leadership written within the past ten
years. A similar search of holdings in a research university produced
350 volumes concerning leadership written within the same timeframe.
Suffice it to say, a thriving interest in leadership exists yet there
seems to be no "holy grail". Theories of leadership abound, as
do concepts of what leads to leadership effectiveness.
Yukl (2002) has identified key variables included in leadership
theories. In order to understand the various approaches, he suggests
that one consider the type of variable that is emphasized the most. He
has organized the variables into three categories: those of the leader,
those of the follower, and those of the situation. He asserts that most
theories developed over the past half century have emphasized leader
characteristics and that the theories can be classified into five
approaches: 1) trait, 2) behavior, 3) power-influence, 4) situational,
and 5) integrative. Nahavandi (2003) agrees that most researchers have
oriented on leadership characteristics. He, however, suggests three
general eras or approaches: the trait era, the behavior era, and the
contingency era.
Early studies of leadership centered on the belief that leaders
were born and not made. It was assumed that some were born with certain
qualities that endowed them with the ability to lead others
successfully. Yukl (2002) notes a focus on such attributes as
personality, motives, values, and skills and such qualities as tireless
energy, penetrating intuition, uncanny foresight, and irresistible
persuasive power. In spite of the many studies in the early 20th
century, researchers were unable to identify any specific set of traits
that led to effective leadership.
World War II created an increased need for leaders. The inability
to identify particular traits that would produce effective leaders
caused researches to focus on leader behavior and, more specifically,
leadership styles (Nahavandi, 2003; Kreitner and Kinicki, 2004).
Contrary to the trait approach, it was widely held that leaders could be
taught particular behaviors or styles which, if applied properly, could
lead to an effective influence over others.
In a number of studies conducted at Ohio State University in the
1950's researchers identified patterns of behavior, or leadership
styles. The many, varied styles pointed to two primary dimensions of
leadership behavior: consideration (creating mutual respect and trust
with followers) and initiating structure (organizing and defining what
group members should be doing) (Kreitner and Kinicki, 2004). Related
studies at the University of Michigan identified two different styles of
leadership: employee centered and job centered. Subsequent research by
Blake and Mouton (1982) also suggested two predominate styles of leader
behavior: concern for people and concern for production.
A synthesis of these studies would indicate that most leadership
behaviors/styles fall into one of two orientations: people or task.
Although leaders have a predominant style, most will use a combination
of these orientations depending on such situational factors as the
characteristics of the followers, the nature of the work, the type of
organization, and the nature of the external environment (Yukl, 2002).
The leader's response to these situational factors, along with
his/her application of power, will determine the amount of influence the
leader will have over the followers--in short, the leader's
effectiveness. Using Fiedler's Contingency Model of leadership as
rationale, Nahavandi (2003) asserts that leadership effectiveness is a
function of the match between the leader's style and the situation.
"If the leader's style matches the situation, the leader will
be effective; if the leader's style does not match the situation,
the leader will not be effective" (p. 126).
Contrary to situational theories, several leadership gurus continue
to preach that the secret of effective leadership is inside our
character and behavior. For example, Daniel Goleman's (2002)
construct of emotional intelligence has recently captured the
imagination of business leaders and prompted a firestorm of criticism
from the theorists. He suggests that the basic task of leaders is to
create good feelings in those they lead in order to obtain commitment.
Leaders with high emotional intelligence are able to do this because
they have significant capabilities in two areas of personal competence
and two areas of social competence. Gardner (1983) identified these two
competencies as intrapersonal and interpersonal intelligences
respectively, so the concepts are hardly new. The personal competences
areas include self-awareness and self-management. These competencies are
further refined into the following nine categories: emotional
self-control, transparency, adaptability, achievement, initiative, and
optimism. The social competence areas are social awareness and
relationship management, including the following: empathy,
organizational awareness, service, inspirational leadership, influence,
developing others, being a change catalyst, conflict management,
building bonds, and teamwork and collaboration.
Similarly, Stephen Covey (1989) believes in a character-based,
"inside-out" approach to personal and interpersonal
effectiveness. Inside-out is a continuing process of human growth and
renewal based on several fundamental and universal principles. Mastering
these principles generates an upward spiral of influence that
progressively leads to higher forms of responsible independence and
effective interdependence. Specifically, his first three habits (i.e.,
personal vision, personal leadership, and time management) move a person
from dependence to independence. His second three habits (i.e., conflict
resolution, empathic communication, and creative cooperation) transition
one from independence to interdependence. His seventh habit of
continuing to "sharpen the saw" makes all the others possible.
"It's preserving and enhancing the greatest asset you
have--you" (Covey, 1989).
The recent resurgence in popularity of transformational or
charismatic leadership seems to suggest a renewal in the beliefs of a
leader's mystical qualities. Transformational leaders are those who
achieve success by being magnetic, charming, and visionary. Charisma and
intellectual stimulation are its essential ingredients (Bass, 1985).
Charisma is a talent, a gift--even a supernatural gift. It is part of
the soul or character, radiating from within. Covey (1989) and Goleman
(1998) concur that effective leadership is "inside-out."
Transformational leaders possess a high degree of self-confidence and
convictions in their own beliefs. They are able to relate the work and
mission of the group to values, ideals, and aspirations shared among
followers. They are able to inspire enthusiasm and growth by
communicating confidence in each employee while increasing expectations.
In short, they influence subordinates through referent power (House,
1977).
CROSS-CULTURAL LEADERSHIP RESEARCH
Many researchers believe that effective leadership starts with the
character and values of the leader. Some suggest that leadership
behavior is strongly influenced by national culture. In one of the first
major studies, Haire, et al. (1963) chronicle cultural patterns in the
roles of managers. They identified several managerial values that were
relatively culture-free as well as several that were cultural specific.
England and Lee (1974) found that managers across several cultures were
rather similar in terms of the personal values that were related to
success. Bass, Burger, et al. (1979) analyzed the choices of managers
from twelve country groups in their selection, from a list of
twenty-five of the most important traits and the five least important
traits required for top, middle, and lower management. Hofstede's
(1980) landmark study regarding the relationship between national
culture and work-related values helped establish the belief among many
that leadership is a culture bound phenomenon. This notion of divergence (national culture drives values which influence a person's
leadership style) was reinforced in his subsequent work (1999)
concerning 21st century global management. Ogbor (2000) and Judge (2001)
cite the work of several researchers that implies that leadership
character is culture bound. The results of his own study of Taiwanese
and American CEO's caused Judge to agree with Hofstede that
theories of management and leadership need to be adapted to national
cultural value systems.
Likewise, with Project GLOBE (Global Leadership and Organizational
Behavior Effectiveness) House, et al., (2002) expect to show the impact
and effectiveness of specific cultural variables on leadership and
organizational processes. The researchers studied 61 countries and
grouped them into 10 clusters. Using the European sub-sample of GLOBE
(22 countries from western, eastern, northern and southern and central
Europe), Broadbeck, et al., (2000) found that leadership concepts are
culturally endorsed. The researchers also found that countries within
the same region of the sample (Anglo, Latin, etc.) were more likely to
have compatible leadership concepts.
Others suggest that the globalization of culture requires (and may
very well be producing) a coalescing of leadership styles (convergence).
Research by Nikandrou, Apospori, and Papalexandris (2003) supports the
latter finding of Broadbeck, et al. Their study was based on five
countries from GLOBE's Southern European sub-sample. The
researchers found that these countries, which have common origins of
civilization and religion, are culturally convergent, meaning there is
no significant pattern of differences of leadership concepts. Expanding
beyond one region, Pillali, Scandura, and Williams (1999) found that
there are more commonalities than differences in the leadership
processes of different cultures. However, there is a gap between the
effectiveness of management techniques between developed and developing
countries, due primarily to differences in cultural values.
A comparative analysis of the United States and Russia by Puffer (1994) found this to be true. Puffer found, however, that approaches to
leadership in Russia are shifting as Russians move further away from the
"Red Executive" of the communist regime (divergence) and
toward the market-oriented manager (convergence) after the breakup of
the Soviet Union in 1991. Rhodes and Emery (2003) found a similar shift
in Russian culture. Axerlrod (1997) suggests that the more people
interact, the more similar they become. The advance of globalization
would suggest a concomitant increase in convergence. Axerlrod, however,
implies that the tendency to converge stops before it becomes complete
because some individual and group differences are durable. In effect,
there will always be some remnants of national culture.
Ogbor (2000) acknowledges the proponents of divergence and
convergence. He also reports a third explanation of the behavior of
cross-cultural management and organizational practices--crossvergence.
Citing the work of Ralston, et al., Ogbor explains that the concept
proposes an integration of values--a system that is in between national
culture (divergence) and economic ideology (convergence). He asserts,
however, that there are many unanswered questions about this concept.
The majority of contemporary research on leadership has been
conducted in North America and Western Europe. (Yukl, 2002; Nahavandi,
2003; and Pierce and Newstrom, 2003). Although there has been a recent
increase in interest in cross-cultural leadership, most scholars agree
that more research is needed, particularly in non-western cultures.
Increasing globalization is creating a concomitant increase in the
diversity of the workplace: demographic, cultural, organizational,
technological and competitive. The challenges facing managers in the
21st century are unlike those of the past (Drucker, 1999; McKenna, 1991;
Su, Zhang, and Hulpke, 1998). They face a new set of paradigms. Black
(1992) suggests that traditional [western] management techniques of the
20th century may not be appropriate for success in the years to come.
Broadbeck, et al. (2000), Collison and Cohen (2002), Javidian and House
(2002), Judge (2001), Nikandrou, et al. (2003), Ogbor (2000), Pillali,
et al. (1999), and others agree that the current environment
necessitates a better understanding of culture and its influence on
leadership, management, and organizational practices.
METHOD
A common approach to studying leadership is to use "critical
incident" comparisons. Incidents of effective behavior are
interpreted and grouped into broad behavior/trait categories. In turn,
leaders rank these categories in term of relevance. This study uses the
combined traits and behaviors of Covey (1989), Goleman, et al. (2002),
and Bass (1985) to create "critical incident" categories or a
"leader ethic." Specifically, the seven habits of effective
people (i.e., time management, empathic communication, creative
cooperation, self-renewal, personal leadership, proactive
behavior/personal vision, and conflict resolution) were believed to
accurately represent the "inside" and "outside"
facets of emotional intelligence suggested by Goleman, et al. (2002).
Further, the traits and behaviors of intellectual stimulation and
charisma were added to represent the two distinctly different
characteristics of transformational leadership suggested by Bass (1985).
As such, the following nine factors and "critical incident"
definitions were used as the basis of this study. The ordering of these
characteristics was selected at random and administered in three
different orderings within each country.
1. Put First Things First--Time Management. Emphasize daily
planning and the ability to develop priorities and to delegate
appropriate tasks. Focus on activities that support your values and
personal mission. Understand what is urgent and important in your life.
Balance today's production with long-term development.
2. Seek First to Understand, Then to be Understood---Empathic
Communication. Focus on listening carefully to others to understand
their frame of reference and appreciate their perceptions before the
presentation of one's own ideas.
3. Synergize--Creative Cooperation. Find a better solution
together--recognize the whole is greater than the sum of the parts.
Focus on encouraging and managing diverse ideas to create growth.
4. Sharpen the Saw--Self-Renewal. Emphasize the continuous and
balanced investment of time to maintaining or improving one's
physical, social, spiritual and mental health. This attribute suggests
the importance of continuous personal growth on effective leadership.
5. Begin with the End in Mind--Personal Leadership. Possess a clear
understanding of your desired destinations and the development of
strategies to accomplish personal objectives. Ensure that actions are in
line with objectives.
6. Be Proactive--Personal Vision. Take responsibility of your own
life. Develop a keen sense of awareness and the initiative to influence
outcomes. Choose behaviors that match your value system.
7. Stimulate to Motivate--Intellectual Growth of Employees. Focus
on helping followers rethink rational ways to examine a situation.
Encourage employees to expand their capabilities, paradigms and
creativity through intellectual stimulation.
8. Create Win/Win Solutions--Conflict Resolution. Seek and create
mutually beneficial solutions to conflicts between individuals or
groups. Understand that too much conflict causes organizational
turbulence.
9. Be Charismatic--Employee Commitment. Create employee motivation
through their emotional commitment to your values, beliefs and vision.
This attribute involves a combination of charm and personal magnetism
that contribute to the ability to create change and to get people to
passionately endorse your ideas.
Current maps of Hofstede's (1980) cultural dimensions (Emery
& Tian, 2002; Rhodes & Emery, 2003; Hofstede, 1991) were used to
select four diverse cultures (e.g., U.S., Central Russia, Eastern China,
and Germany) to explore how a country's leadership prioritizes the
universal factors suggested by popular U.S. leadership theories. The
nine leadership characteristics (see above) were translated into the
various languages and dialects of the participating country researchers
and placed on a one page, two-sided questionnaire. Further, the forms
were back-translated by other researchers from the foreign languages to
English to ensure the appropriate intent; modifications were made as
appropriate. The respondents were asked to select the "top
three" characteristics that they thought were most important in
career advancement. Knowing what it takes for career success in
different countries provides a way of understanding what is valued in
different countries. Additionally, the respondents were asked to state
why they made these selections along with some demographic data (e.g.,
age, gender, years of experience, supervisory level, profession, and
education specialty). The question of why they selected a particular
choice was meant to provide a check against the translation and the
respondents' perceptions of the task. Also, the respondents were
asked to add any other leader characteristics or attributes that they
thought were more important than the three that they had indicated on
the questionnaire. One hundred and fifty questionnaires were randomly
handed out or emailed by each country researcher across demographic
categories and to 10 businesses (five manufacturing and five
non-manufacturing) between September and November 2003. The sample of
each national group of managers was meant to reflect a cross-section of
professions, age, experience, supervisory levels, and gender.
RESULTS
The prioritization of leadership characteristics and cultural
comparisons are summarized in Table 1. Russia had four characteristics
(Personal Leadership, Time Management, Creative Cooperation, and
Personal Vision) that were selected in the "top three" more
than 40 percent of the time. The United States had four characteristics
(Time Management, Empathic Communication, Personal Leadership, and
Charisma) that were selected to the "top three" more than 40
percent of the time. China had three characteristics (Charisma,
Self-Renewal, and Time Management) selected to the "top three"
more than 40 percent of the time. Germany had three characteristics
(Personal Vision, Personal Leadership, and Intellectual Stimulation)
selected to the "top three" more than 40 percent of the time.
In general, there was a certain degree of uniformity across
cultures in the characteristics leaders thought were the most important
prerequisites to success. Two of the characteristics, Time Management
and Personal Leadership, were selected in the "top three" by
three out of the four nations. Another two characteristics, Charisma and
Personal Vision, were selected in the "top three" by two of
the four nations. Interestingly, four characteristics (Empathetic Communication, Creative Cooperation, Self-Renewal and Intellectual
Stimulation) were only selected in the "top three" by one
culture and one characteristic (Conflict Resolution) was not selected in
the "top three" by any of the cultures.
An examination of demographic differences (i.e., age, gender, years
of experience, supervisory level, etc.) within each country indicated
almost no significant variation of characteristic choices. The only
differences were between supervisory levels in Germany (p<.067) and
between experience levels in the United States (p<.062). This
suggests a uniformity of beliefs across the demographics within each
country's leadership. Further, this implies that (1) the variations
between countries are predominately culture based, and (2) a consistent
paradigm for successful leadership exists within each country.
It should be noted that the percentages of usable returns for the
four countries were as follows: the United States (52%), Germany (40%),
Russia (35%), and China (67%). While each national sample of managers
represents a relatively diverse group in terms of the demographic
variables, several of the variable subgroups had to be combined in order
to test for significant differences. For example, the four age
categories were combined into two, the number of professions were
reduced from six to two (manufacturing and non-manufacturing), the years
of experience was reduced from five to two.
DISCUSSION
This study examined how managers from various cultures rank
behavioral attributes that contribute to a leader ethic. We expected to
find some universal leadership priorities and did. Managers in three out
of four countries stressed personal leadership (setting goals), and time
management (setting priorities) in their "top three."
Additionally, 'Personal Vision' was a close fourth among the
most important characteristics across all four cultures. The fact that
all three of these factors come from within the leaders seems to give a
universal endorsement to the prescriptions of Covey (1989), Goleman
(1998), and Bass (1985), i.e. learn to manage oneself before managing
others. On the other hand, national boundaries did make a profound
difference in the managers' recommendations for the use of empathic
communication, self-renewal, creative cooperation and stimulating
intellectual growth. On average, conflict resolution was by far, the
least selected of the nine characteristics by the countries. This,
however, does not suggest that the cultures place little value on
conflict resolution. For example, China has a collective culture that
stresses harmony in all actions and as such, may not identify conflict
resolution as a special need. Interestingly, however, the U.S. rated
conflict resolution as the lowest need. This is a little disappointing
given the recent emphasis on teamwork, but one might expect this from
the most individualistic of societies. The next lowest rated factors,
'Intellectual Stimulation' and 'Self-Renewal',
clearly illustrate cultural differences. The German culture, more than
the others, has long valued the ability of a leader to motivate or
influence through intellectual challenges. The Chinese culture has long
valued the long-term approach and as such, recognized the importance of
a continual renewal of the human body, mind and spirit.
It was surprising to note that the demographic factors (e.g., age,
gender, etc.) did not have much of an effect on the managers'
recommendations. This seems to suggest that each society has a notion of
a "leader ethic" that does not vary within the society.
Further, our separation of responses by "supervisory level"
was an attempt to assess whether ideas were changing as one progressed
up the corporate ladder--with the exception of Germany--they did not.
The following is an interpretation of the findings using
Hofstede's (1992) dimensions (as updated) and the respondents'
explanations. Further, to supplement these explanations, in-country
experts were used, through a Delphi technique, to provide additional
insight on the findings. In each case, the country experts had traveled
and worked or studied abroad. So each had multi-cultural experience and
insight.
Russia
Rhodes and Emery (2003) found that Russia has historically been a
very masculine and collectivist society with high uncertainty avoidance
and high power distance. There is clear evidence of these cultural
influences on leadership effectiveness. Given that 77% of the
respondents were male, it is easy to understand why the most selected
attribute was 'Begin With the End in Mind--Personal
Leadership'. Such a choice is to be expected of a highly masculine
society and one with high power distance. The respondents'
explanation for choosing this attribute was that it "involves a
clear understanding of our desired destination." This would make it
a natural "top choice" of a society with high uncertainty
avoidance. The close fourth choice of 'Be Proactive--Personal
Vision' reinforces these cultural values. Russia's historical
cultural values may also explain why the attributes 'Stimulate to
Motivate--intellectual growth', and 'Create Win/Win
Solutions'--conflict resolution, were not selected by any of the
respondents as their top three choices.
Russia is experiencing some changes in these historical cultural
values, however, with the advent of glasnost and perestroika in the late
1980's and early 1990's (Rhodes and Emery (2003). These shifts
are supported by the fact that the attribute, 'Synergize--Creative
Cooperation', was selected as the third choice, particularly when
more of the respondents who selected it were young female managers than
in any other category.
The country experts acknowledge that Russia is a highly structured
and rigidly controlled environment. There is usually little tolerance
for individual freedom. One cannot question the decisions of the
superiors. Decisions are not negotiated; just carried out. Creativity is
not encouraged --it is even stifled in many organizations. This provides
insight into why the attributes 'Stimulate to
Motivate--Intellectual Growth', and 'Create Win/Win
Solutions--Conflict Resolution', were not chosen in the top three.
The younger generation, however, is much more active and open to
different and new activities. Subjects such as management,
organizational behavior, and corporate culture have appeared in only
within the past 10--15 years. While Russia remains a strongly hierarchal
system, young people are more progressive about their discussions of
corporate culture. They are not afraid of being exposed to a variety of
experiences to find their own way that is beneficial for their personal
and professional growth. These younger managers are more willing to take
some risks in experimenting with new approaches in their work to foster
their success and to improve their quality of life. This trend may have
influenced the selection of 'Synergize--Creative Cooperation'
as the third choice.
United States
Hofstede (1980) found that the United States is the most
individualistic country in the world and is moderately high in
masculinity. It is relatively low in uncertainty avoidance and power
distance. There is clear evidence of these cultural influences on
perceptions of American respondents on traits attributed to leadership
effectiveness. The individualistic nature of the culture and its low
power distance are evident in the American managers' selection of
'Be Charismatic--Employee Commitment' as the top attribute.
The obvious focus is on the individual employee. The same holds true
with the U.S. mangers' third choice, 'Seek First to
Understand', 'Then to Be Understood--Empathic
Communication'. The respondents' explanations of choosing this
attribute was that it is supportive of individual opinions, allows
employees to have influence (low power distance), and indicates that
managers are willing to assume risk (low emphasis on uncertainty
avoidance).
Survey comments from the respondents emphasized the importance of
inspirational leadership, positive role modeling from leaders,
motivating employees to accomplish goals, staying in touch with
employees and demonstrating empathy as keys to leadership success. These
preferences provide insight into why they chose 'Employee
Commitment' and 'Empathic Communication' in their top
three. The U.S. business community's focus on short-term results
helps to explain the second choice, 'Put First Things First',
and the close fourth choice, 'Beginning With The End In Mind'.
Attributes that suggest planning, setting goals, prioritizing tasks and
managing time will help leaders achieve short-term results.
China
China is a very collectivist culture, one in which people
subordinate individual interests to those of the family, group, and
society. Employees are expected to support organizational values,
beliefs, visions and goals. Leaders focus on harnessing this commitment,
which explains the respondents' top choice, 'Be
Charismatic--Employee Commitment'. The Chinese also have a high
power distance, so they expect their leaders to make wise choices, and
they accept and buy-in to those choices. The Chinese culture is embedded in Confucian values, which produces a long-term (future) orientation.
Their second choice, 'Sharpen The Saw--Self-Renewal', reflects
this attitude. It is manifested in their balanced focus on continuously
improving their physical, social, spiritual and mental health.
The country experts emphasized China's long history of
feudalism in which the Emperors were considered as Tianzi (the sun of
the Heavy) whose charisma was perceived as a given. This personal
magnetism contributes to the leader's ability to create change and
to get the people to endorse passionately the leader's ideas, which
support the respondents' first choice. Input from the country
experts and the respondents emphasized the influence of Confucianism,
i.e., self is conceptualized as a relational being that is consistently
changeable and developable. This provides insight into their second
choice. China is experiencing some transition with the introduction of
capitalism over the past 30 years. The slogan "Time is life, time
is money!" is posted throughout China and gives rational for the
respondents third choice. Very few respondents selected the attribute
'Stimulate to Motivate--Intellectual Growth'. In the Chinese
society people are encouraged to be self-motivated and self-monitored in
the workplace. If one needs stimulating to be motivated one is perceived
as a poor worker or a lazy person.
Germany
German culture is characteristically high in uncertainty avoidance.
This dimension helps explain why the respondents selected 'Be
Proactive--Personal Vision' as their top choice. They want their
leaders to be proactive and establish a vision to provide security and
stability. The masculinity of the German society places emphasis on
success, assertiveness and performance. These traits help the people
avoid uncertainty. The combination of uncertainty avoidance and
masculinity also explains the respondents' emphasis on 'Begin
With the End in Mind'. They want a clear understanding of desired
destinations and the development of strategies to accomplish objectives.
Their third choice, 'Stimulate to Motivate', reflects
Germany's low power distance. They expect their leaders to help and
encourage them to expand their capabilities and creativity.
The country experts emphasize the entrepreneurial nature of the
German society. The skills of the managers to influence outcomes are
very important. They must be able to think ahead. The respondents
emphasized establishing visions and defining goals as important.
Companies need "decision makers", and not "decision
takers". In order for leaders to be respected, they must
demonstrate that they know where they want/expect the organization to
go--and that they have a plan. Planning and developing priorities create
a sense of being in control.
CONCLUSION
In these days of globalization and fierce competition, it is
interesting and valuable to note the similarities and differences of
those actions managers' believe are the most important keys to
success. This study examined how managers from various cultures rank
behavioral attributes that contribute to a leader ethic. A "leader
ethic" system is viewed as a relatively permanent perceptual
framework that shapes and influences the general nature of a
leader's behavior. The significance of investigating the ethic of a
manager is seen when one considers the following assertions and their
implications: (1) A leader's ethic system influences the way a
manager relates to self; (2) A leader's ethic system influences the
way a manager relates to workers; (3) A leader's ethic system
influences the way a manager relates to goals. As such, knowledge of a
culture's "leader ethic" may be of value in selecting and
training international workers and managers.
The findings indicate a commonality in the belief that leaders must
have a clear understanding of their desired destinations and must
develop strategies to accomplish personal objectives. Further, each the
cultures highly rated the ability to set priorities and delegate
appropriate tasks, i.e. time management and take responsibility for
their own life, i.e. personal vision. Interestingly, these three most
highly regarded characteristics for effective leadership are Stephen
Covey's first three foundational habits. As such, these findings
strongly endorse Covey's philosophy that there are universal
principles of effectiveness and that there is universal acceptance that
effective leadership must start from "within." Also, the
credibility of these habits is further endorsed by the fact that they
are uniformly recognized across the demographics of gender, age,
profession, supervisory level and experience. There were, however, some
interesting variations that were peculiar to each culture. For example,
China's strong belief in the power of 'Charisma' and
'Self-Renewal', the United States' penchant for
'Empathic Communication and Russia's emphasis on
'Personal Leadership'. The findings also seem to suggest that
transformational leadership might be favored in the United States and
China. Lastly, the findings strongly endorse the placement of
Covey's Seven Habits of Highly Effective People (1989) within a
business curriculum.
Future studies need to combine the respondent's responses with
their rate of advancement to capture additional insight to the values of
various cultures. In other words, different managerial behaviors are
selectively reinforced in different countries through differential
promotion and advancement. Additionally, if indeed these nine
characteristics are part of a "leader ethic," one should
revisit this list every few years to examine convergence, particularly
in light of converging political, industrial and economic
characteristics. Data were collected from four distinct cultures: the
Far East, Eurasia, Western Europe, and North America, which should
provide a sound cross-cultural analysis. It is important to note,
however, that mangers from only one country in each cultural region were
surveyed. Thus, while the findings are encouraging in their
universality, they may not be generalizable across all countries in
these diverse cultures. Additionally, future research should include
cultures in Africa, the Mid-East, Scandinavia and South America.
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Table 1. Emphasized Leader Characteristics by Percentage
Characteristics China Germany
1. Time Management .49 * .29
2. Empathic Communication .23 .35
3. Creative Cooperation .28 .25
4. Self-Renewal .51 * .18
5. Personal Leadership .30 .45 *
6. Personal Vision .23 .55 *
7. Intellectual Stimulation .15 .41 *
8. Conflict Resolution .20 .18
9. Charisma .60 * .35
Characteristics Russia U.S.
1. Time Management .60 * .49 *
2. Empathic Communication .25 .49 *
3. Creative Cooperation .42 * .18
4. Self-Renewal .20 .17
5. Personal Leadership .71 * .44 *
6. Personal Vision .40 * .28
7. Intellectual Stimulation .16 .29
8. Conflict Resolution .18 .08
9. Charisma .13 .56 *
* These characteristics received a .40 or higher response
from managers
Table 2. Demographics of Russia's Top Choices
Characteristic Gender Age Experience
Personal Leadership 74% M 57% <35 70% 0-10 yrs
26% F 43% >35 30% > 10 yrs
Time Management 88% M 53% <35 66% 0-10 yrs
12% F 47% >35 34% > 10 yrs
Creative Cooperation 65% M 70% <35 77% 0-10 yrs
35% F 30% >35 23% > 10 yrs
Personal Vision 90% M 32% <35 71% 0-10 yrs
10% F 68% >35 29% > 10 yrs
All 76% M 54% <35 69% 0-10 yrs
24% F 46% >35 31% > 10 yrs
Characteristic Supervision Profession
Personal Leadership 39% Upper 06% Mfg
61% Mid-low 94% Non-Mfg
Time Management 34% Upper 25% Mfg
66% Mid-low 75% Non-Mfg
Creative Cooperation 39% Upper 17% Mfg
61% Mid-low 83% Non-Mfg
Personal Vision 26% Upper 14% Mfg
74% Mid-low 86% Non-Mfg
All 36% Upper 15% Mfg
64% Mid-low 85% Non-Mfg
Table 3. Demographics of USA's Top Choices
Characteristic Gender Age Experience
Be Charismatic 46% M 21% <35 25% 0-10 yrs
54% F 79% >35 75% > 10 yrs
Time Management 51% M 21% <35 32% 0-10 yrs
49% F 79% >35 68% > 10 yrs
Empathy 54% M 13% <35 21% 0-10 yrs
46% F 87% >35 79% > 10 yrs
Personal Leadership 56% M 15% <35 32% 0-10 yrs
44% F 85% >35 68% > 10 yrs
All 52% M 44% <35 29% 0-10 yrs
48% F 56% >35 71% > 10 yrs
Characteristic Supervision Profession
Be Charismatic 57% Upper 26% Mfg
43% Mid-low 74% Non-Mfg
Time Management 58% Upper 24% Mfg
42% Mid-low 76% Non-Mfg
Empathy 50% Upper 32% Mfg
50% Mid-low 68% Non-Mfg
Personal Leadership 53% Upper 29% Mfg
47% Mid-low 71% Non-Mfg
All 56% Upper 28% Mfg
44% Mid-low 72% Non-Mfg
Table 4. Demographics of China's Top Choices
Characteristic Gender Age Experience
Be Charismatic 57% M 52% <35 73% 0-10 yrs
43% F 48% >35 27% > 10 yrs
Self-Renewal 54% M 44% <35 75% 0-10 yrs
46% F 56% >35 25% > 10 yrs
Time Management 61% M 48% <35 74% 0-10 yrs
39% F 52% >35 26% > 10 yrs
All 60% M 47% <35 72% 0-10 yrs
40% F 53% >35 28% > 10 yrs
Characteristic Supervision Profession
Be Charismatic 20% Upper 13% Mfg
80% Mid-low 87% Non-Mfg
Self-Renewal 17% Upper 16% Mfg
83% Mid-low 84% Non-Mfg
Time Management 18% Upper 16% Mfg
82% Mid-low 84% Non-Mfg
All 20% Upper 15% Mfg
80% Mid-low 85% Non-Mfg
Table 5. Demographics of Germany's Top Choices
Characteristic Gender Age Experience
Personal Vision 63% M 30% <35 68% 0-10 yrs
37% F 70% >35 32% > 10 yrs
Personal Leadership 65% M 26% <35 65% 0-10 yrs
35% F 74% >35 35% > 10 yrs
Intellectual Growth 71% M 38% <35 62% 0-10 yrs
29% F 62% >35 38% > 10 yrs
All 65% M 29% <35 69% 0-10 yrs
35% F 71% >35 31% > 10 yrs
Characteristic Supervision Profession
Personal Vision 43% Upper 32% Mfg
57% Mid-low 68% Non-Mfg
Personal Leadership 50% Upper 26% Mfg
50% Mid-low 74% Non-Mfg
Intellectual Growth 40% Upper 29% Mfg
60% Mid-low 71% Non-Mfg
All 36% Upper 27% Mfg
64% Mid-low 73% Non-Mfg