摘要：The customers' evaluation is an indicator used by the concerned organizations with the quality services. Starting from a research of evaluation of the quality services of a company of public cleaning, accomplished the denizen close to, we decided to elaborate this paper to present the found results and a critical analysis of the methodology used by the company. The research outcomes indicate a positive evaluation of the services. However, some changes are suggested on the adopted procedures.
关键词：Qualidade;Metodologia de pesquisa;Satisfação de clientes
