Creating a sonic identity for the University of Houston.
Ballouli, Khalid ; Bennett, Gregg
Creating a Sonic Identity for the University of Houston
On the red-eye flight from Ann Arbor to Houston, Noelle found she
was the only passenger not sleeping soundly. The electric buzz from the
previous day's studio recording was still rippling through her
body. Noelle had spent weeks in Ann Arbor consulting with the University
of Michigan regarding a music strategy to help market Wolverine
athletics. Last night, she witnessed the culmination of her project, as
Michigan rock band Pop Evil recorded a final version of their song
titled "Big House," a tribute to the famed Michigan Stadium.
In the studio, Noelle and her colleagues glossed over details regarding
the launch of the song on iTunes and Amazon in the coming weeks. She
also provided a detailed timeline of events where Pop Evil was scheduled
to perform live at Wolverine events. During these final stages, Noelle
is always reminded of the question posed by clients at the outset of
each project: "We know what our brand is supposed to look like; we
have a logo design. But what is our brand supposed to sound like?"
Now, just hours from landing in Houston, Noelle began the process of
answering this question for her next client, the University of Houston
(UH) and Cougar athletics.
Noelle arrived in Houston later that day and began the process of
building a music strategy for the UH athletics program. She first
revisited her notes from an earlier conversation with Rob Stewart, the
assistant athletics director of marketing, sales, and promotions for the
UH athletics department regarding their desire to enhance the brand
image of Cougar athletics through the use of branded music. According to
Stewart, the current state of the Cougar athletics brand "consists
of the related associations of history and tradition, and does not
coincide with recent developments that have thrust UH athletics to the
forefront of the national spotlight ... Our main objective is to
supplant our existing music strategy, which basically consists of us
featuring whatever is popular on the radio at the time. Instead, we want
to employ a new strategy strategically tailored to match our brand
identity and appeal to our current and potential fan base"
(personal communication, August 3, 2011).
Using this information as a basis for design and implementation,
Noelle began work defining a sonic identity for the Cougars brand
intended to function much like its visual identity in deploying
consistent brand attributes across a multitude of touch points. After
years of working in the sports industry as an event manager, Noelle
understood the importance of providing consumers a consistent and
enjoyable experience with the brand. She also knew that transitions from
popular music to customized brand music can be fundamentally important
to sonic branding success, as the initial shock and awe of the
transition is quite impactful on the immediate change in consumer
perceptions. However, her experience also taught her that most managers
did not know how to use the power of music to turn consumers into fans.
She found this to be particularly true among university athletics
programs, where it is not uncommon to find different staff members
controlling the use of music at different venues and events. As a
result, music is typically selected randomly and without regard to
whether the effects of the music played reinforce or contradict the
university's brand identity and value proposition. In some
instances, staff members have been known to bring their own burned CDs
to events and stores, resulting in a more serious situation where the
university--unbeknownst to itself--becomes liable for playing music
illegally in public spaces.
Noelle was given the assignment of creating the sonic expression of
everything that makes the Cougars brand unique--and uniquely valuable.
To complete this task, she would first need to consider the strategic
role of music in brand communications and clearly establish the overall
objectives of the project at the outset. Next, she would have to develop
a sonic identity that defines how the Cougars brand sounds and consider
the different ways in which it might be expressed (e.g., sound logotype,
in-store music, event playlist, CD compilation, etc.). Thereafter, she
would need to select the type of talent to work with in terms of which
artists and genres will appeal most to the target audience. She knew
there would need to be a strong personality fit between the artist and
the brand in order for the partnership to be viewed positively. Finally,
she would have to decide how to position the new sounds and music based
on consumer touch points where sound is a factor in the nature of the
brand experience.
Later that week, Noelle scheduled a teleconference with her main
office to discuss her ideas for a music strategy that would enhance the
brand image of UH athletics and deepen the brand experience for its
target audience. She spoke at length during the conference about the
storied history of UH athletics program and the crowded Houston sports
market in which the program must compete. She also spent time detailing
the recent marketing efforts undertaken by the UH athletics department
to enhance the image of the Cougars brand across all sports. She knew
she needed to paint a clear picture of the situation before instructing
her staff to break into small teams and brainstorm ideas among
themselves.
UH Athletics: A Storied History
Enrollment figures show that 38,820 graduate and undergraduate
students were enrolled at UH in the fall of 2011 (University of Houston,
2011), making UH the third largest university in Texas behind only the
University of Texas (UT) and Texas A&M University (Texas A&M).
The students at UH make up one of the most diverse student populations
in the United States (US), ranking second among all US research
institutions in terms of diversity. Current figures indicate that the UH
student body is comprised of 34% White, 20% Asian American, 22%
Hispanic, 13% African American, .3% Native American, and 8%
international students (University of Houston, 2011).
The UH varsity athletics program currently fields 16
intercollegiate sports teams that compete in the Conference USA (C-USA),
which is a Division I Bowl Subdivision of the National Collegiate
Athletic Association (NCAA). Since the inception of C-USA in 1995, the
UH athletics program has won a total of 55 NCAA individual championships
and 19 NCAA team titles. The UH football team appears regularly in NCAA
college bowl games, and the UH men's basketball team ranks among
the nation's best college basketball programs in terms of NCAA
Tournament appearances. The UH athletics program also boasts an
impressive number of celebrity alumni, including PGA golfer Fred
Couples; US track and field star Carl Lewis; NBA basketball players and
Hall of Fame inductees Clyde Drexler and Hakeem Olajuwon; NFL
quarterback and Heisman Trophy winner Andre Ware; MLB pitcher and Cy
Young award winner Doug Drabek; and legendary NFL head coach Tom Landry.
Yet, despite its storied history and recent on-field success, "the
UH athletics program is seldom recognized for its stature as the leading
college program in one of the largest US sports markets" (R.
Stewart, personal communication, August 3, 2011).
Since the program began in 1946, the UH football program has won 10
conference championships and has made appearances in 19 NCAA college
bowl games. In 1989, the UH football team enjoyed perhaps its most
memorable season, as future NFL quarterback Andre Ware became the
university's first and only Heisman Trophy winner. The prolific
offense led by Ware brought a young and promising UH football program
out of the dark and into the national spotlight for the first time in
the university's history. Following the departure of Ware to the
NFL, the UH football program experienced a rather dismal time during the
1990s, as the team failed to crack the NCAA Top 25 and appeared only
once in a NCAA college bowl game. More recently, however, the UH
football program returned to the national spotlight when Kevin Sumlin, a
co-offensive coordinator for the University of Oklahoma, was named head
football coach in 2007. Sumlin became the first African-American head
coach in the university's history, and only the eighth in
NCAA's Division I Bowl Subdivision. The hiring of Sumlin had an
immediate positive impact on UH football, as home attendance at
Robertson Stadium increased dramatically to record figures in 2008
during his first season as head coach. In 2010, the UH football team
watched its hopes for a NCAA Bowl Championship Series (BCS) berth
disappear when highly touted Heisman Trophy candidate and UH quarterback
Case Keenum went down with a season-ending injury early in the
team's season. The loss of Keenum proved to be catastrophic for the
Cougars, as the team struggled to win games and finished the season with
a disappointing 5-7 record. In 2011, with Keenum back in the huddle, the
Cougars are poised to regain the high-octane offense that just two years
ago notched 10 wins, including impressive victories over in-state rival
Texas Tech University (Texas Tech) and #5 ranked Oklahoma State
University (OSU).
The UH men's basketball program is perhaps best known for
producing NBA All-Stars and Hall of Fame players Clyde Drexler and
Hakeem Olajuwon. During the 1982-1984 seasons, Drexler and Olajuwon led
the program to three straight NCAA Final Four appearances. This
particular UH team became known to many across the country as Phi Slama
Jama, a nickname given to the famed "dunking fraternity" whose
playground-influenced style of basketball would change the landscape of
college basketball forever. In sum, the UH men's basketball program
has made 19 NCAA Tournament appearances and four NCAA Final Four
appearances, a record that currently ranks eighth all-time among NCAA
Division I universities. In more recent decades, the program has endured
a string of unexceptional seasons, having appeared in the NCAA
Tournament only once since 1992. However, the program's most recent
NCAA tournament appearance came in 2010 when the Cougars overcame a
dismal win-loss record of 15-15 during the regular season to win the
C-USA Basketball Tournament. The Cougars turned in impressive victories
over the University of Memphis, winners of four straight C-USA
Tournament titles, and #25 ranked University of Texas at El Paso en
route to winning the conference championship and earning a berth to the
NCAA Tournament. Capitalizing on the return of the UH men's
basketball program to the national spotlight, the UH athletic department
hired James Dickey, former Texas Tech head coach and OSU assistant head
coach, to carry the program into the next decade. In addition, the UH
athletic department announced in the summer of 2010 their intention to
have Hofheinz Pavilion, the home basketball facility of the UH men and
women's basketball teams, undergo a $40 million renovation and
expansion project. The UH athletic department is hopeful that the hiring
of head coach James Dickey and the announcement of the multi-million
dollar renovation to Hofheinz Pavilion will bring about increased
exposure and excitement for UH basketball.
Other notable UH sports teams include the UH baseball team, which
has made 18 appearances in the NCAA Regionals and two appearances in the
NCAA men's College World Series. The UH baseball team also ranks in
the Top 25 in the country nearly every year. In addition, the UH
men's golf team has won a combined 16 national championships, the
second most of any NCAA golf program. Moreover, the UH women's
soccer; swimming and diving; track and field; and volleyball programs
have all produced multiple Olympic athletes and NCAA All-Americans, and
perennially rank among the top programs in their respective sport.
Competing in a Crowded Sports Market
UH athletic teams compete in the highly competitive Houston sports
market where indirect and direct competition exists. According to the US
Census Bureau (2012), Houston is the fourth largest city and fastest
growing metropolitan area in the United States. A central US geographic
location, diverse collection of industries, and relatively young and
educated workforce help to foster a prosperous economy and pro-business
climate for the city's 2.1 million residents. To this end, Houston
has experienced a 25% increase in population between 1990 and 2010--a
rate nearly five times that of New York, San Francisco, and Boston--due
primarily to socio-economic factors such as innovation, job growth, and
immigration (U.S. Census Bureau, 2012). Thus, it should come as no
surprise that Houston ranks second (next to New York City) in terms of
local Fortune 500 companies. Houston residents are able to spend their
discretionary dollars enjoying a broad range of cultural, educational,
and entertainment activities, including museums (e.g., Houston Museum of
Natural Science, Contemporary Arts Museum, Museum of Fine Arts, etc.),
performing arts (e.g., Houston Ballet, Houston Grand Opera, Houston
Symphony, Theatre Under the Stars, etc.), concerts (e.g., Cynthia Woods
Mitchell Pavilion, The Meridian, Warehouse Live, Sounds of Texas, etc.)
and sport entertainment (e.g., Toyota Center, Reliant Stadium, Minute
Maid Park, etc.).
Houston is well known for being home to five professional sports
teams, including the Houston Astros (MLB), Houston Dynamo (MLS), Houston
Rockets (NBA), Houston Texans (NFL), and Houston Aeros (NHL). In
addition, many other NCAA Division I athletic programs compete in the
Houston market, including Rice University, Texas Southern University,
Houston Baptist University, Sam Houston State University, and Prairie
View A&M University. Clearly, the UH athletics department faces a
difficult hand, one that other large universities in much smaller
markets do not. In order for UH athletics to remain relevant in the
Houston sports market, the UH athletic department must look to its
marketers to develop exciting and innovative strategies that will
strengthen UH's brand image.
UH Athletics' Marketing Strategies
In 2010, the UH athletic department was chosen by the American
Marketing Association (AMA) Houston Chapter as winner of the prestigious
Marketer of the Year award (Subramanian, 2011). The AMA Marketer of the
Year award is given annually to the company, institution, or
organization that best exhibits excellence in marketing. According to
Subramanian (2011), the UH athletic department was recognized for
successfully rebranding the image of UH athletics across all of the
university's 14 varsity sports. In 2010, for the first time in 10
years, the UH athletic department decided that a rebranding effort was
needed to enhance the position of UH athletics both on the UH campus and
in the Houston community. To this end, Stewart noted:
The award spoke to the progress we had made as an athletic program.
Due to our efforts to rebrand UH athletics, we were able to increase our
football season ticket sales by 82 percent from 6,300 in 2009 to 11,500
in 2010. This percentage increase was bigger than any other NCAA
football program in the nation. During the 2010 season, we sold out five
of our six home games, the most season sellouts in our school's
history (personal communication, August 3, 2011).
In years previous to 2010, the UH athletic department had
difficulty increasing the number of attendees at Cougar sporting events.
According to Stewart, "We had the hardest time creating that
affinity with our fan base. It seemed as though our fans identified more
with UH teams of the past, and less with UH teams of the present"
(personal communication, August 3, 2011). The brand image of the past,
which included elements of rich tradition and storied history, was
standing in the way of the desired brand image for Cougar athletics,
characterized by Stewart as modern, confident, and competitive (personal
communication, August 3, 2011). As such, in 2010 the UH athletic
department began the process of rebranding Cougar athletics around these
brand elements in efforts to enthuse UH fans for the upcoming year.
One strategy employed by the UH athletic department was a more
prevalent use of the official UH Cougar logo in all university
advertisements. Coupled with the stylized Cougar logo that is an
official UH athletics logo, an official real-life cougar photograph,
taken by professional photographer Pam Francis, was used as a lifelike
representation of the overall leadership and strength of Cougar
athletics. Stewart noted, "By using this lifelike graphic element
more prominently in advertising, we [UH athletic department] were able
to emphasize the brand story behind the meaning of the UH trademarked
'You Are the Pride' wordmark" (personal communication,
August 3, 2011). The "You Are the Pride" campaign is a
university-driven strategy created in 2010 as a means for UH students,
alumni, staff, and faculty members to share their stories about their
contributions to society and the university.
Another successful marketing strategy dealt with marketing UH
quarterback and Heisman Trophy hopeful Case Keenum more aggressively in
local and national markets. As noted earlier, Keenum's bid for the
2010 Heisman Trophy was cut short due to injury. However, Keenum was
still considered a serious candidate to win the 2011 Heisman Trophy.
Boosting Keenum's star status was the fact that at the time he was
only 3,847 yards away from becoming the NCAA's all-time passing
leader, a feat that would surely gain Keenum and the UH football program
national attention sometime during the 2011 season. As such, the UH
athletic program decided to develop a marketing campaign devoted
entirely to Keenum's bid for the Heisman Trophy award and NCAA
all-time passing record. The marketing campaign was given the title
"A Case for the Heisman," which cleverly utilizes
Keenum's name into the campaign's tagline. A website was
designed so that fans could monitor Keenum's statistics and compare
them to other Heisman candidates throughout the season. In addition,
social media pages were created so that fans could discuss and debate
Keenum's progress. Consequently, the UH athletic department has
been able to generate increased excitement and intrigue surrounding the
quarterback's senior campaign. According to UH assistant athletics
director of marketing, sales, and promotions, the UH athletics website
experienced an increase in activity just days after the launch of the
Keenum website. In his own words, "We are very fortunate to have
walking around our campus such a well known and recognizable college
athlete. It became apparent to us very quickly that college fans both
locally and nationally wanted a place where they could track his
statistics and place in the Heisman race" (R. Stewart, personal
communication, August 3, 2011).
The UH athletic department also developed and executed a more
focused social media marketing campaign. UH athletic directors decided
that the university's social media pages (i.e., Facebook, Twitter,
YouTube, etc.) would become outlets for offering in-game updates,
exclusive interviews, and behind-the-scenes photos. A press release was
distributed through all UH marketing channels inviting supporters of the
university to become part of the Cougars' online social community.
"Prior to this campaign, we were uncertain about the impact of
social media and didn't know how to effectively incorporate social
media into our daily marketing strategies," stated Stewart.
"We were able to harness the power of social media to reach
thousands of target consumers in a timely, personal, and cost-effective
manner" (R. Stewart, personal communication, August 3, 2011).
According to Stewart, the social media marketing campaign called for
employees of the UH athletic department to continually monitor the
Twitter and Facebook accounts of Cougar athletics. For instance, UH
athletic department personnel were responsible for monitoring and
responding accordingly to various "likes" and
"dislikes" posted by fans of UH athletics on Facebook.
Employees were also charged with responding to people's questions
or comments in ways that are quite often no different than how they
would speak with their friends. In addition, the UH athletic department
provided exclusive digital content and behind-the-scenes access to
followers of UH athletics on Twitter. Followers of UH athletics were
also given chances to receive special discounts and prize packages for
UH athletic events. As a result of these efforts, Stewart notes,
"[the UH athletic department] was able to garner tremendous amounts
of engagement and positive feedback among our existing fan base, not to
mention the number of our followers in the digital space continues to
grow daily" (personal communication, August 3, 2011).
There's More to Branding than Meets the Eye
Considering the growing excitement surrounding the UH football team
as well as the success of the UH athletic department's most recent
marketing initiatives, Stewart and his staff began to discuss the next
steps of the rebranding campaign for UH athletics. According to Stewart,
"It was clearly evident to all of us that our use of music both
during and surrounding our athletic events was massively underwhelming.
So, our group decided that our next step should be to design and
implement an impactful marketing campaign built on music that would
connect and resonate with our target audience and enhance their
experience with our brand" (personal communication, August 3,
2011). However, given the novelty of such an approach, many questions
needed to be answered. For example, how could music be integrated into
the marketing mix and communication of the UH athletics brand in a
different and sophisticated, yet natural way? Could music be utilized
more effectively to create a consistent experience of UH athletics at
whichever facility is visited by the sports consumer, no matter the
sport or season? What are the internal factors (e.g., brand values) and
external factors (e.g., target audience) that are likely to influence
decisions concerning the musical identity of UH athletics?
A brand is defined as a "name, term, sign, symbol, or design,
or combination of them intended to identify the goods and services of
one seller or group of sellers and to differentiate them from those of
competition" (Keller, 1993, p. 2). According to Meenaghan (1995), a
brand is imbued with symbolic values and meanings that articulate to
consumers the attributes, quality, and performance of products and
services. When exposed to a brand, consumers often develop personal
beliefs and feelings about it that are stored in memory as "brand
knowledge" (Keller, 2003). This internal knowledge is accumulated
through direct and shared experiences with the brand over short or long
periods. As a result, consumers often develop, alter, or maintain an
overall evaluation of the brand based on these experiences (Wilkie,
1986). This evaluation--whether positive or negative--is a function of
consumers' attitudes toward the brand, also commonly referred to as
brand attitude (Mitchell & Olson, 1981).
Beverland, Lim, Morrison and Terziovski (2006) examined the impact
of music on brand attitude formation by examining the different uses of
background music in advertisements. Results showed that music positioned
to "fit" an advertisement significantly affected the attitudes
study participants held toward the brand. The findings also showed that
music demonstrating a good overall fit with the advertisement was
particularly effective among consumers without prior knowledge of the
brand. On this point, the authors concluded that consumers with less
knowledge of a brand observed an advertisement's background music
as an important indicator of the brand's overall personality and
identity. In either case, the music was found to have a significant
effect on study participants' attitude toward the brand.
Lusensky (2011) argues for music's unique ability to establish
uniform messages across various marketing channels, which provides
marketers a vehicle for brand communication that is remarkably flexible.
This perhaps explains why music is used as a prominent feature in retail
stores (Turley & Milliman, 2000) and commercial advertising
(Garfield, 1988), and why costs associated with music licensing have
grown exponentially over the years (Wilkstrom, 2009). In fact, research
shows that companies spend anywhere from thousands to millions of
dollars for the rights to use popular songs owned by music industry
artists and producers (Wilkstrom, 2009). For example, Nike once
reportedly spent $500,000 in licensing fees for the rights to use the
song "Revolution" by The Beatles to accompany the launch of a
new marketing campaign (Cocks, 1987). More current accounts, however,
reflect a movement in company spending away from music licensing and
more toward the construction of custom "brand music" (Fulberg,
2003; Jackson, 2003). Brand music is original and custom music that is
strongly associated with the brand (Treasure, 2007). The structure of
brand music follows classic song pattern (i.e., verse and chorus) and
features composition and lyrics designed exclusively for brand-related
communications (Bronner & Hirt, 2009). Constructing brand music
involves a process by which brands collaborate with music artists to
create original and custom music that, while appealing to a diverse
group of individuals, reflects the values and personalities that are
unique to the brand (Lusensky, 2011). Important to the construction of
brand music is the integration of identifiable brand-related concepts
and meanings into musical expression (Fulberg, 2003; Jackson, 2003). For
example, Coca-Cola leveraged its sponsorship of the 2010 FIFA World Cup
in South Africa by embedding its five-note sonic logo into a relatively
unknown song titled "Wavin Flag" by Somali-born artist
K'naan. During a campaign that cost upwards of $300 million,
Coca-Cola elected to make "Wavin Flag" the cornerstone of
their campaign strategy. However, rather than merely licensing the song
for mutually beneficial joint promotion, Coca-Cola and K'naan
worked together to remix the song to include an original bridge that
prominently featured Coca-Cola's sonic logo. Jay Belliotti,
Director of Entertainment Marketing for Coca-Cola, was the person
responsible for weaving "Wavin Flag" into the company's
overall marketing strategy. Belliotti described the process of working
with K'naan as more than the traditional licenser-licensee
relationship:
What attracted K'Naan to the project was we weren't
looking to [just] license a song from him. We were really trying to
create something bigger where he could be involved throughout the
process--the release, promotion, live events, the Trophy Tour, [and] the
whole World Cup experience (Prince, 2010, p. 2).
Given the omnipresence of music in modern society, its prudent use
in the marketplace has become an increasingly important element of
branding strategy (Lindstrom, 2005), one that researchers have until
recently underestimated (Lusensky, 2011). Balmer and Gray (2003) suggest
that music can be one "brand signifier" among others (e.g.,
name, logo, colors, etc.) used to ensure the stable and consistent
delivery of brand messages (p. 989). Some researchers have coined the
term "sonic branding" to describe this emerging field of study
and practice (Fulberg, 2003; Jackson, 2003; Treasure, 2007). Sonic
branding is defined as "the creation of brand expressions in sound
and the consistent, strategic usage of these properties across touch
points" (Jackson, 2003, p. 9). It involves the process of forming
an emotional connection between brands and consumers through sound,
defined in marketing terms as "an associative anchor for
recognition, communication of messages, image transfer, and image
consolidation" (Spehr, 2009, p. 27). Kilian (2009) suggests that
strong emotional connections triggered by sound can result in preference
and increased loyalty to the brand. The most widely used forms of sonic
branding include sound logos (e.g., Intel's 5-tone chime), jingles
(e.g., State Farm's "Like a Good Neighbor" theme) and
brand songs (e.g., UPS's "We [heart] Logistics" song). By
employing the concept of sonic branding and combining it with commonly
used marketing practices, some companies have learned to communicate
brand messages in ways that fit seamlessly across touch points
"where sound is a factor in the nature of the experience"
(Jackson, 2003, p. 5).
In the same way visual branding attempts to orchestrate
"emotional benefits" (i.e., attributes that cannot be added on
the assembly line) into pictorial logos, package design, and other print
media, sonic branding synchronizes brand identities into an audio form
that is both distinct and recognizable to the brand (Treasure, 2007). Of
greater interest, however, is the observation that audio forms of
branding (e.g., sound logos, jingles, brand songs, etc.) can create more
memorable brand experiences and longer lasting brand impressions in the
minds of consumers (Fulberg, 2003; Jackson, 2003; Treasure, 2007). As a
result, more and more firms are developing innovative and integrative
"sonic languages" devoted solely to the communication of brand
messages across marketing channels (Jackson, 2003, p. 124). Yet,
Lusensky (2011) notes that not all brand managers feel the same about
music as a marketing tool. To this end, he states the following:
It's clear many brand managers still don't see music as a
serious strategic tool. They see it tied to tactical marketing
activities, or merely as a sonic backdrop for their television
commercials, radio spots, and retail stores. Many companies fall short
of making a conscious decision and committing to music branding; and are
missing out on the opportunity to take consumer involvement and loyalty
to a whole new level (Lusensky, 2011, p. 141).
Sonic Branding in the Sport Industry
Sonic branding is still a relatively new and evolving concept;
thus, most brands have likely not yet realized its potential. Though
research on sonic branding in the sport literature is virtually
non-existent, there exists a steadily growing trend of sport brands
making full use of the relationships that exist between sport brands,
music, and sport consumers (McGuinness, 2009). For example, last season
the National Football League held the AFC Championship football game
between the Pittsburgh Steelers and New York Jets at Heinz Field in
Pittsburgh. Prior to the start of the game, the home team Steelers
invited local rap artist and Pittsburgh native Wiz Khalifa to perform
live on the field as part of pre-game entertainment. Khalifa had made a
name for himself in the music industry by writing and producing the hit
music single titled "Black and Yellow," which pays homage to
the rapper's hometown and the colors of Pittsburgh's
professional sports teams, including the Pittsburgh Pirates (MLB),
Pittsburgh Steelers (NFL), and Pittsburgh Penguins (NHL) (Krumboltz,
2011). While the song does not explicitly mention the Steelers, per se,
the repeated use of the phrase "black and yellow" in the
lyrics was evidently reflective of the Steelers brand to the extent that
the team adopted the song and featured it during home games throughout
the season. In addition, the video for the single featured prominent
Steelers linebacker LaMarr Woodley, thus buttressing Khalifa's
fanship and making a direct connection between the song and the team.
More significant, however, was the distinct and dominant use of
"black and yellow," which all but eliminated the chances that
other NFL teams might also use the song for their own marketing
purposes. That is, brand managers for the Philadelphia Eagles would
never knowingly allow a song featuring the deliberate use of another NFL
team's colors to be played at Lincoln Financial Field. The strategy
behind the Steelers inviting Khalifa to play at Heinz Field and making
"Black and Yellow" the centerpiece of their music selection
for the season helped to enhance the experience for Steelers fans during
the season (Krumboltz, 2011). As for Steelers fans in attendance at last
year's AFC Championship game, the game-day atmosphere in which
Khalifa performed was surely unlike any other they had experienced
during the season. Whereas traditional product brands seldom find music
that features their name or likeness in song lyrics, examples such as
"Black and Yellow" are becoming more and more common in the
sport industry.
Some sports brands are beginning to take a more proactive approach
to sonic branding, identifying opportunities for artist-brand
collaborations at the beginning stages of sonic identity formation. For
decades, popular music has been an important factor in the delivery of
the sport product. However, given the dawn of music branding agencies
(e.g., Banshee Music) in the industry, sport brands today are
experiencing less of a demand for licensed mainstream music. Instead,
the realization is steadily growing that sport brands can effectively
incorporate original and tailored music into their overall marketing
strategies (Bronner & Hirt, 2009; Jackson, 2003). For example,
Gatorade, a brand of sport-related food and beverage products, has won
big in recent years by adopting the concept of sonic branding and
creating its own brand music. Prior to the launch of the new G Series,
Gatorade developed a marketing campaign marking the evolution of the
brand and celebrating its storied history. In doing so, brand managers
collaborated with music producer David Banner to create a song written
and produced exclusively for the enhancement of the Gatorade brand. This
partnership resulted in a brand song titled "Gatorade Has
Evolved," which became the featured track in Gatorade commercials
advertising the G Series, as well as an instant anthem of sorts for the
millions of Gatorade brand loyalists. In addition, the song was made
available to the public free of charge on Gatorade's official
website, a sensible effort on the part of the brand to engage consumers
in ways never before realized.
Today, a steadily increasing number of collegiate and professional
sport teams are beginning to invest in the development of custom brand
music in effort to enhance brand identity and increase fan loyalty
(Lemire, 2009). Einhorn (2000) notes that sport teams often spend
upwards of millions of dollars for the rights to play popular music
through various consumer outlets, including stadiums, commercial
advertising, radio shows, television broadcasts, and retail stores.
However, it appears that some sport teams are now opting for the
production of customized brand music that embodies the attributes and
characteristics of the sport brand and plays a formative role in priming
concepts related to the sport brand in the minds of sport consumers. For
example, the athletic department at the University of Florida (UF)
recently partnered with Banshee Music to produce an entire music album
titled You're in Gator Country: The Official Music of the Florida
Gators. Seven songs were written and produced expressly for UF branding
purposes by some of Gainesville's most acclaimed local artists,
including Sister Hazel and Red Jumpsuit Apparatus. Song titles from the
album included "I Come from the Swamp," "This is Gator
Country," and "Gators on Top of the World." Similarly,
the Ohio State University (OSU) athletic department also collaborated
with Banshee Music and popular local music artists to create an entire
album featuring original music and tailored song lyrics. Songs on the
album were written and recorded specifically for the Scarlet and Gray,
and included titles like "The Buckeye Way," "Ohio, On
& On," and "Buckeye Land." Designed to reinforce
existing university traditions, OSU's brand music ideal for
in-stadium, on-air, and in-store Buckeye marketing activities. According
to Fulberg (2003), well-designed and strategically executed brand music
such as those examples above can help generate desired beliefs about the
brand. In terms of enhancing the brand experience, brand music may be
particularly valuable when heard at touch points that traditionally
feature popular music, including retail stores, live events, and
commercial advertising (Jackson, 2003).
Conclusion
The day for Noelle's meeting with the UH athletics directors
had arrived. She had spent the weeks prior to the meeting going over
strategies and tactics proposed by her teams back at the main office,
and decided to use the most creative and practical of these for her
recommendations. Noelle delivered a compelling presentation of a
proposed methodology for creating a music identity for UH athletics. In
it, she provided guidance to UH athletics officials on how to make the
most of music branding using various marketing tools, such as pre-game
entertainment, in-store music, and social media networks. By the end,
Noelle was confident that her agency had done a great service; her
newest client would never listen to music the same way again.
Editor's Note: Teaching notes for this case study are
available at www.fitinfotech.com.
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Khalid Ballouli, PhD, is an assistant professor in the Department
of Sport and Entertainment Management at the University of South
Carolina. His research interests include sport and entertainment
marketing.
Gregg Bennett, EdD, is an associate professor of sport management
and director of the Sport Marketing Laboratory and the Center for Sport
Management Education and Research at Texas A&M University. His
primary research interest is in the area of effective event marketing.