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  • 标题:Trends towards internet usage among college teachers of Lodhran District, South Punjab, Pakistan.
  • 作者:Bhatti, Rubina ; Ahmad, Mian Nazir ; Khan, Shakeel Ahmad
  • 期刊名称:Library Philosophy and Practice
  • 印刷版ISSN:1522-0222
  • 出版年度:2014
  • 期号:June
  • 语种:English
  • 出版社:University of Idaho Library
  • 关键词:College faculty;College teachers;Internet;Teachers;Universities and colleges

Trends towards internet usage among college teachers of Lodhran District, South Punjab, Pakistan.


Bhatti, Rubina ; Ahmad, Mian Nazir ; Khan, Shakeel Ahmad 等


Introduction

The use of Internet is rapidly increasing due to its effectiveness and ability in providing right information to the right person at the right time. It works around the clock and links every corner of the world. Internet has become an inescapable need for every institution of higher education (Thanuskodi, 2011). Revolution of information technology in the world has affected all the disciplines of society. Due to electronic technology the whole world has become a global village. Particularly internet has changed the entire world. Internet has affected information seeking behavior of researchers and social scientists. Internet has played a significant role to spread education and updating information. Internet has created the changes in the concept of library (Bhatti, 2013).

The use of Internet is quickly increasing outstanding to its effectiveness and capability in providing right information to the right person at the right time. It uses throughout the world around the clock and connects every curve of the world. Internet has become an inevitable necessity for every society of every country. Internet is also gateway for libraries and information centers to enter the Electronic Information Age and is providing the information, produced by different organizations, institutions, societies, research centers and individuals all over the world. The internet has fragmented obstacles of communication entrance from anywhere in the world. It is fast, reliable and does not have limits on content or format (except in certain countries). It also has an unlimited choice of facilities which support users to access the almost infinite information on the net. It has changed the feature of publishing also. The internet deals the opportunity to access up-to-date research reports and knowledge globally in topics as diverse as science and technology, business and finance, music and the arts. Thus, it has become an important module of electronic services in academic institutions and thereby an invaluable tool for learning and research (Al-Ansari, 2006).

The use of the Internet in the educational environment has supported easy access to many resources. Moreover, the occurrence of this distribution has brought additional benefits in that case; these resources can be used in any location and any time. The effect of the Internet in educational institutions is, quite limited. We have required identifying the impacts of Internet resources used by college teachers and student. Internet use, especially in education, has been investigated for some time, and many different studies, exist in literature about that matter. Usage of internet is growing vastly in Pakistan over the years. Use of internet is increasing day by day due to its importance.

Literature Review

Bhatti's study (2013) revealed that information technology has dynamically encouraged the research activities, provide necessary motivations for the research output produced by the faculty members. They also concluded the departmental libraries should be linked with the college main library and improved the various library services to be improved i.e. reprographic services, photocopy services, interlibrary loan and reference services. They also suggested that library OPAC may also be designed for sake of library connection with the locally and internationally changed to the whole world by individual to individual and organization to organization. Due to this change this world has become a global village. Internet is an integrated and inevitable part of these disciplines of the society. It has a great impact for social scientist also. It is observed that 94% respondents use internet on daily basis. Different search engines have been used for seeking information by the users. The result has pointed out that users utilize the different online data bases for acquire their information like, Emerald, Science Direct, JSTOR. Most of the students use internet for their study purpose.

Prabakaran, (2013) pointed out that e -resources are inevitably impact on learning, teaching, and research throughout the world especially in case of faculty members. E - resources are considered key element unanimously for gaining knowledge in the world. Some causes and problems are considered hinders for accessing these sources such as inadequate electricity supply , insufficient terminals, lack of information retrieval skills from these resources. So, the need is to overcome these blunt issues. It is also necessary to organize training programs for faculty members to utilize these E-Resources. Thanuskodi (2011) study exposed that libraries has changed their role regarding collection services due to presence of several kind of e-resources. E-resources have significant impact on the faculty member's attitude to gain information and seem to be very positive to their studies. Due to these resources, the space problems and budgetary limitations are also reduced to some extent. Faculty members are seems to be heavily dependence on these e-resources in attaining information and conducting lecture. He negated that perception regarding less or limited role of library as gateway to the e-resources. Libraries may change their role in shape of guidance, training and tutorial program me for using these e-resources He also suggested that libraries would have to develop their tools for user satisfaction i.e. Wi-Fi, speed of internet, so that faculty members can use online e-resources within the campus.

Baby and Kumaravel (2011) pointed out that the 86.27% of the staff members used internet services most frequently. Study further reveals that the library visited by the users is being increased with the passage of time due to certain reasons; one of them is presently libraries equipped with technological resources. Considering these signs, libraries having sufficient space to entertain the users and their requirements, library should have sufficient space for latest additions and required documents to encourage the users to visit regularly. They suggested college management should make a favorable environment which promotes extra sophisticated information research processes.

Muniandy (2010) explored that approximately 30 % students have good internet usage skills. Mostly students use their own laptop and personal computers. Students use internet services at internet cafes, university or outside the university. The study shows that the use of internet for learning is slightly varied. Nearly 50% students have not use internet for communication with their teachers. 94.6% students are good internet information user but never up load any information to the internet. The study shows that Google and yahoo are the favorite search engine for searching educational material but the use of academic data bases like proquest, library web resources and university electronic resources is very low. All students know that they can use internet any time and mostly students admit that the quality of their work is improved; knowledge is up dated and increased due to usage of internet. The study by Bhatti concluded that Internet has radical impact on the changing higher education environment (2010). It is interesting that Internet use among faculty members at the Islamia University of Bahawalpur is much higher than expected. It is broadly used for teaching and research purposes. Khan and Dominic (2009) added in their study that use of internet is vice versa of conventional documents. Dependency on internet is increasingly enhanced with the passage of time, so it is need of hours, that speed of internet as well as number of users as they increasingly growth, to be considered keenly and necessary steps to be taken towards it, so that access of information for every users to be assured at minimum levels.

Objectives of the study:

The objectives of the study is to find out the usage pattern, purposes of internet use, frequency of internet use, users, problems of internet usage and the impact of internet on teaching and research activities of college teachers in district Lodhran.

Research Methodology:

This study was conducted to discover internet usage among the college teachers in district Lodhran. Nine (five male and four female) colleges are situated in district Lodhran.1- Govt. Degree College (boys) Lodhran (GDC Lodhran), 2- Govt. Degree College (boys) Gogran (GDC Gogran), 3- Govt. Degree College (boys) Makhdoom Aali(GDC Makhdoom Aali), 4Govt. Degree College (boys)Dunya pur (GDC D.pur), 5- Govt. Degree College (boys) Kahror pacca (GDCKP), 6- Govt. Degree College(w) 365/W.B(GDCW 365/W.B), 7- Govt. Degree College(w) Lodhran(GDCW Lodhran), 8- Govt. Degree College (W) Kahror pacca(GDCWKP), 9- Govt. Degree College (W) Dunya pur(GDCW D.pur).There were total 134 male and female teachers working in colleges of district Lodhran .Total population was selected for survey so,134 questionnaire were distributed among the college teachers and 115 (85.8 %) responses were received. The study adopted the survey method to examine the use of internet among college teachers of Lodhran district. The questionnaire has been carefully designed and distributed among the college teachers. In order to ensure reliability and effectiveness of the instrument, the questionnaire was pilot tested on 20 college teachers both male and female. On the basis of responses changes were made in the questionnaire and distributed among the population.

Data Analysis and Discussion

First part of questionnaire was about demographic information of the respondents. Through this part the information was collected about institutions, gender, designation, age and experience.

Frequency distribution of the respondents' institution has been shown in table I.

Total 9 male and female colleges were situated in district Lodhran. The questionnaire was distributed among all teachers (134) and 115 responded.

Frequency distribution of the respondents' gender has been shown in Table II that the majority of respondents were male 74(64.3%) and 41(35.7%) were female.

[FIGURE 1 OMITTED]

Designation

Frequency distribution of the respondents' designation has been shown in table III that the majority of respondent are lecturers 104(90.4%), assistant professors 10 (8.7%), and only 1(.9%) was associate professor.

[FIGURE 2 OMITTED]

Table 2 shows that 43(37.4%) teachers age is less than 30 years, 54(47.0%) are 31-40 years, 11(9.6%) are of age 41-50 years and 7(6,1%) are of above 50 years.

Respondents' Experience

It shows that majority of teachers 70(60.9%) have less than 5 year experience and 18(15.7%) have 16-10 year experience. 9(7.8%) have 11-15 year, 11(9.6%) have 16-20, 4(3.5%) have 21-25 year experience and only 3(2.6%) have 26-30 year experience.

Respondents were asked the question" Do you have your own computer?" Response of this question has shown in frequency distribution Table 4. Result shows that 101 (87.8%) respondents have their own computers and 14(12.2%) respondents (college teachers) have not their own computers.

Internet access in college

Result shows that 108(93.9%) respondents have internet access in their colleges only 7(6.1%) respondents have no internet access in their colleges.

Internet usage frequency

The result shows that 62(53.9%) respondents were using internet daily, 29(25.2%) were using internet weekly, 7(6.1%) Fortnightly, 12(10.4%) monthly and 5(4.3%) respondent were not using internet.

Purpose for using internet

Respondents were asked a question regarding the use for using internet. The Likert scale was used to evaluate the data. It is apparent from the result of the descriptive statistics that the respondents use internet frequently for the purposes of literature search, up-date knowledge, send and receive e-mail with a mean score 3, 2.88 and 2.76 respectively. On the other hand, respondents use internet sometimes for the purposes of Assignments for teaching, Preparation of lectures Reading articles, Pleasure and Entertainment and Writing research thesis, Writing Articles, Discussion groups writing conference papers with a mean value 2.45, 2.38, 2.23, 2.10 and 1.28, 1.16, .83, 63 respectively

Favorite Places for using internet

Respondents were asked a question regarding liking place for internet use among college teachers in District Lodhran. The five point Likert scale of measurement was used to evaluate the liking place for internet use among college teachers. It is clear from the results of the descriptive statistics that the respondents like to use internet for frequently at home with a mean score 3.07. On the other hand respondents sometimes like to use internet at college computer lab with mean score 1.53 and respondents seldom use internet at college library with a mean value 0.72 and never used internet at net cafe with mean value 0.23.

Online searching

Respondents were asked a question regarding the use of information obtained through internet. The result of the descriptive statistics shows that the respondents frequently search information related to their subject, information to improve their education with a man score 3.34, 2.96. On the other hand respondents search sometimes information related to entertainment and seldom search information related to politics and information related to business with a mean value 1.42, and 0.63 respectively.

Importance of internet facilities

Respondents were asked a question regarding importance of internet facilities. The four point Likert scale of measurement was used to evaluate the importance of internet facilities among college teachers. Most of respondents consider important the internet facilities: e-mails, search engines, web pages, Downloading software, news channels, and entertainment with mean value 2.46, 2.18, 2.05, 1.63, 1.57, 1.57 respectively. On the other hand respondents consider slightly important discussion group and chat facilities with mean score 1.24 and 1.16.

Convenient Timing of using internet

Respondents were asked a question regarding time of using internet. It is clear from the results of the descriptive statistics that most the respondents use internet frequently at night with mean score 2.65 and respondents sometimes use internet at evening time with mean score 2.02. On the other hand respondents seldom use internet at afternoon and at morning with a mean value 1.42,1.33 respectively.

Communication through instant messaging

Respondents were asked a question regarding communication through instant messaging. The five point Likert scale of measurement was used to evaluate the communication through instant messaging among college teachers. It is clear from the results of the descriptive statistics that most the respondents like to communicate frequently through friends with a mean score 2.85. On the other hand respondents sometimes like to communicate communication through colleagues and family members with mean score 2.41, 2.02 respectively.

Impact of internet on job related activities

Respondents were asked a question regarding the impact of internet on their job related activities. The result of the descriptive statistics shows that the101 (87.8%) respondents save a lot of time, 87(75.7%) respondents have quick access to data base, 104(96.4) respondents answered that they can got up to date information easily, 97(84.3%) respondents answered that they can prepare lectures easily, 93(80.9%) answered that they can share problems with their colleagues and 111(96.5%)respondents answered that they can enhance their knowledge with the use of internet resources.

Satisfaction about service provider

Respondents were asked a question about the satisfaction about service provider. The result of the descriptive statistics (frequency distribution) shows that 76(66.1%) respondents are average satisfied by the service provider, 25(21.7%) respondents were fully satisfied, 11(9.6%) respondents were least satisfied and 3(2.6%) respondents were not satisfied about service provider.

Frequency of use of internet search engines

Respondents were asked a question regarding the frequency of use of internet search engines among college teachers in District Lodhran. The three point Likert scale of measurement was used to evaluate the frequency of use of internet search engines. It is clear from the results of the descriptive statistics that the respondents often like to useGoogle with a mean score 1.92,sometimes like to use Yahoo with mean score 1.30. On the other hand the respondents never used MSN, Bing, Alta Vista and Rediff internet search engines with mean score 0.25, 0.24, 0.14, 0.12 and 0.00 respectively.

Use of browser

Respondents were asked a question regarding use of internet browser the among college teachers in District Lodhran. The five point Likert scale of measurement was used to evaluate the use internet browser among college teachers. It has been observed from the results of the descriptive statistics that the respondents frequently like to use Google Chrome and Internet Explorer with a mean score 3.14,2.55. On the other hand respondents sometimes like to use a Mozilla Firefox with mean score2.50. Respondents seldom use Opera and Maxthon with a mean value 0.74, 0.62 and the respondents never used Safari and Web freer internet browser with mean value 0.19, 0.12 respectively.

Problems during the use of internet

The respondents (college teachers) were asked to pinpoint any problems that they might have encountered while using the internet. The responses are presented in Table XX. The most serious problems identified by the majority of respondents were (86.1%) power failure/load shedding, (83.5%) slow speed of internet, (80.0%) lack of time, (71.3%) lack of proper training, (62.6%) non connectivity, (56.5%) over load of information on the internet and (51.3%) inadequate number of computers. Other problems as identified by the respondents were as: (48.7%) insufficient searching skills, (42.6%) difficult interface design, (40.0%) difficulty in finding relevant material and (37.4%) privacy problem.

Findings and Conclusion

The data analysis presented above shows that there is a reasonable awareness among the college teachers of district Lodhran in the internet usage. The internet has facilitated the teachers to enhance their academic activities by providing access to worldwide information; though the situation is not very satisfactory as compare to advance countries. An encouraging result of the study represents the teacher's interest towards internet resources. The result of study shows that the majority of the respondents were young having age up to 40 years, 90.4% were working as lecturer, 60.9% having teaching experience up to 5 years, 87.8% have their own computers and 93.9% have internet access in their college. Majority (53.9%) of the respondent use internet daily; only 4.3% never used internet.

Results show that respondents frequently like to use internet at home. The respondents frequently search information related to their subject, information to improve their education. The respondents frequently use internet for the purpose of literature search, sending and receiving e-mails and to up-date their knowledge. On the other hand respondents use internet sometimes for the purposes of Assignments for teaching, Preparation of lectures Reading articles, Pleasure and Entertainment. 66.1% respondents were average satisfied about service provider. Majority of the respondents often use Google and Yahoo search engines. The respondents frequently liked to use Google chrome and internet explorer as internet browser. Main problems identified by the majority of respondents were power failure, slow speed of internet, lack of time, lack of proper training, non connectivity, over load of information on the internet" and inadequate number of computers.

According to the findings of the study, the following recommendations are made to increase the usage of internet among college teachers of Lodhran district:

* Ample budget for Well-equipped computer labs and libraries with adequate number of computers should be provided by the college administration in district Lodhran.

* There should be proper policy for providing access to scholarly databases to college teachers as in universities of Pakistan.

* Facility of internet should be provided to college computer labs. as well as in the college libraries. It will increase the internet usage.

* The problem of power failure / load shedding must be solved as early as possible. Alternative energy resources should be used.

* Internet connectivity and speed issues should be resolved.

* Proper training of internet use and searching should be provided to the teaching staff to accelerate access to difference electronic sources of information and support their teaching and research activities.

* There is the need to conduct more studies on information needs and online information seeking behavior of college teachers for improved information provision.

Caption: Figure 1

Caption: Figure 2

References

References

[1.] Al-Ansari, H. (2006). Internet use by the faculty members of Kuwait University. Electronic Library, The, 24(6), 791-803.

[2.] Baby and Kumaravel (2011) Literature searching pattern of the Faculty of Sri Sarada College for Women: A study. International Journal of Library and Information Science Vol. 3(11), pp. 224-229,

[3.] Bhatti, R., & Hanif, M. (2013). Impact of ICT on Social Science Faculty Members' Information Usage Pattern at Bahauddin Zakariya University, Multan. Library Philosophy & Practice.

[4.] Bhatti (2010) Internet Use among Faculty Members in the Changing Higher Education Environment at the Islamia University of Bahawalpur, Pakistan. Library Philosophy & Practice

[5.] Khan S, Dominic J (2009). Use of Internet by the Faculty Members of Engineering Colleges of Moradabad: A Comparative Study, International Conference on Academic Libraries (ICAL 2009) October 5 to 8, University of Delhi, Delhi

[6.] Muniandy, B. (2010). Academic use of internet among undergraduate students: a preliminary case study in a Malaysian university. Growth, 2000(200), 200.

[7.] Prabakaran, T. (2013). Use of E-Resources Among Faculty Members of Engineering Colleges in Cuddalore District: A Study. Journal of Advances in Library and Information Science, 2(2), 71-75.

[8.] Thanuskodi, S. (2011a). Internet use among the faculty members and the students in the professional colleges at Tirunelveli region: an analytical study. Educational Research, 2(13), 1868-1875.

[9.] Thanuskodi, S. (2011b). Use of ICT among Faculty Members of Self Financing Engineering Colleges in the Changing Higher Education Environment. Library Philosophy & Practice

Rubina Bhatti

Islamia University of Bahawalpur, dr.rubytariq@yahoo.com

Mian Nazir Ahmad

Govt. Degree College, Kahrorpacca, Lodhran

Shakeel Ahmad Khan

GC University, Lahore
Table 1 Name of Institution

Sr.   Institution            Frequency   Percentage

1     GDC(B) Lodhran            17         14.8%
2     GDC(B) Gogran             13         11.3%
3     GDC(B) Makhdoom Aali      14         12.2%
4     GDC(B) Dunya pur          20         17.4%
5     GDC(B) Kahror pacca       10          8.7%
6     GDC(W) 365WB              11          9.6%
7     GDC(W) Lodhran            14         12.2%
8     GDC(W) Kahror pacca        8          7.0%
9     GDC(W) Dunya pur           8          7.0%

      Total                     115        100.0%

Table II Gender

Sr.   Gender   Frequency   Percentage

1     Male        74         64.3%
2     Female      41         35.7%

3     Total       115        100.0%

Table III

Sr.   Designation           Frequency   Percentage

1     Lecturer                 104        90.4%
2     Assistant Professor       10         8.7%
3     Associate Professor        1          .9%

      Total                    115        100.0

Table 2 Age

Sr.   Age                  Frequency   Percentage

1     Less than 30 years      43         37.4%
2     31-40 years             54         47.0%
3     41-50 years             11          9.6%
4     Above 50 years           7          6.1%

      Total                   115        100.0%

Table 3

Sr.   Experience      Frequency   Percentage

1     up to 5 years      70         60.9%
2     6-10 years         18         15.7%
3     11-15 years         9          7.8%
4     16-20 years        11          9.6%
5     21-25 years         4          3.5%
6     26-30 years         3          2.6%

      Total              115        100.0%

Table 5 Own computer

Sr.   Own computer   Frequency   Percentage

1     Yes               101        87.8%
2     No                14         12.2%

      Total             115        100.0%

Table 6

Sr.   Internet access   Frequency   Percentage
      in college

1     Yes                  108        93.9%
2     No                    7          6.1%

      Total                115        100.0%

Table 7

Sr.   internet use   Frequency   Percentage

1     Never              5          4.3%
2     Daily             62         53.9%
3     Weekly            29         25.2%
4     Fortnightly        7          6.1%
5     Monthly           12         10.4%

      Total             115        100.0%

Table 8

Sr.   Purpose for using internet   Mean   Std. D

1     Literature search            2.88   1.244
2     Send and receive e-mail      2.76   1.335
3     Up-date knowledge            3.00   1.108
4     Assignments for teaching     2.45   1.306
5     Reading articles             2.23   1.516
6     Writing Articles             1.16   1.380
7     Writing conference papers     .63   1.096
8     Discussion groups             .83   1.131
9     Writing research thesis      1.28   1.531
10    Preparation of lectures      2.38   1.436
11    Pleasure and Entertainment   2.10   1.242

Scale: 4= Always, 3= Frequently, 2= Sometimes,
1= Seldom, 0= Never

Table 9

Sr.   Like to use internet       Mean   Std. D

0     At home                    3.07   1.342
2     At college computer lab.   1.53   1.366
3     At Net cafe                 .23   0.497
4     At college library          .72   1.081

Scale: 4= Always, 3= Frequently, 2= Sometimes,
1= Seldom, 0= Never

Table 10

Sr.   online search                          Mean   Std. D

1     Information related to your subject    3.34   1.042
2     Information related to politics        1.42   1.284
3     Information related to business         .63    .912
4     Information related to entertainment   1.96   1.142
5     Information to improve education       2.96   1.188

Scale: 4= Always, 3= Frequently, 2= Sometimes, 1= Seldom, 0= Never

Table 11

Sr.   Importance of internet   Mean   Std. D
      facilities

1     E-mail                   2.46   0.809
2     Web pages                2.05   0.897
3     Search engines           2.18   1.014
4     Chat facilities          1.16   0.914
5     News channels            1.57   0.890
6     Discussion group         1.24   0.970
7     Downloading software     1.63   1.071
8     Entertainment            1.57   0.928

Scale: 3= Very important, 2= Important, 1= slightly
important, 0= Not important

Table 12

Sr.   Time of using   Mean   Std. D
      internet

1     Morning         1.33   1.349
2     After noon      1.42   1.256
3     Evening         2.02   1.284
4     At night        2.65   1.364

Scale: 4= Always, 3= Frequently, 2= Sometimes,
1= Seldom, 0= Never

Table 13

Sr.   Communication through   Mean   Std.D
      instant messaging

1     Family members          2.02   1.545
2     Friends                 2.85   1.286
3     Colleagues              2.41   1.297

Scale: 4= Always, 3= Frequently, 2= Sometimes,
1= Seldom, 0= Never

Table 14

Sr.   Impact of internet

1     Now I save a lot of time
2     I have quick access to database
3     I can get up to date information easily
4     I can prepare my lecture easily
5     I can share problems with my colleagues
6     I can enhance my knowledge

Sr.    N       Yes          No

1     115   101(87.8%)   14(12.2%)
2     115    87(75.7%)   28(24.3%)
3     115   104(90.4%)   11(9.6%)
4     115    97(84.3%)   18(15.4%)
5     115    93(80.9%)   22(19.1%)
6     115   111(96.5%)    4(3.5%)

Table 15

Sr.   Satisfaction about   Frequency   Percentage
      service provider

1     Not satisfied            3          2.6%
2     Least satisfied         11          9.6%
3     Average satisfied       76         66.1%
4     Fully satisfied         25         21.7%

      Total                   115        100.0%

Table 16

Sr.   Use of search   Mean   Std. D
      engines

1     Google          1.92    .354
2     Yahoo           1.30    .665
3     Bing             .24    .488
4     Ask              .14    .372
5     MSN              .25    .510
6     Alta Vista       .12    .378
7     Rediff           .00    .000

Scale: 2= Often, 1= Sometimes, 0= Never

Table 17

Sr.   Use of browser      Mean   Std. D

1     Mozilla Firefox     2.50   1.501
2     Google Chrome       3.14   1.283
3     Internet Explorer   2.55   1.464
4     Maxthon             0.62   1.189
5     Safari              0.19   0.700
6     Opera               0.74   1.250
7     Web freer           0.12   0.516

Scale: 4= Always, 3= Frequently, 2= Sometimes,
1= Seldom, 0= Never

Table 18

Sr.   Problems facing                    N       Yes         No

1     Lack of time                      115   92(80.0%)   23(20.0%)
2     Difficult Interface design        115   49(42.6%)   66(57.4%)
3     Insufficient searching skills     115   56(48.7%)   59(51.3%)
4     Over Load of information on the   115   65(56.5%)   50(43.5%)
      Internet
5     Slow speed of Internet            115   96(83.5%)   19(16.5%)
6     Non Connectivity                  115   72(62.6%)   43(37.4%)
7     Inadequate number of computers    115   59(51.3%)   56(48.7%)
8     Lack of proper training           115   82(71.3%)   33(28.7%)
9     Difficulty in finding relevant    115   46(40.0%)   69(60.0%)
      material
10    Privacy problem                   115   43(37.4%)   72(62.6%)
11    Power failure/load shedding       115   99(86.1%)   16(13.9%)


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