Swing 1000.
Fuller, Barbara K. ; Donevan, Darcy
INTRODUCTION
A couple shyly walk to the parquet dance floor as a Duke Ellington
song begins to play. Their right hands touch, symbolizing the moment
when romance and music meet. Her left hand moves to his shoulder, his to
her waist. The dance begins.
No, it's not a scene from a sappy 1940's movie, it's
a snapshot from Swing 1000, the new nostalgic nightclub at 1000 Central
Ave. As soon as you walk in the art deco building with its spats-wearing
manager, gourmet menu and seven-piece orchestra, it's clear this is
not your average night spot.....
Men must wear jackets. That rule means the men look spiffy and the
women can get dressed up as they want. From vintage dresses to
sophisticated evening wear and short club dresses-the clothes are as
varied as the clientele (Fortson, 1998).
This is the creative and enthusiastic description of Swing 1000 by
a local newspaper reporter for the Charlotte Observer one year after it
opened. Everyone who visited and experienced the club loved its
atmosphere and excitement, but many questioned its future sustainability
in Charlotte and especially in the Plaza Midwood area. However in three
years Darcy Donavan, the mastermind behind the club, has created not
only a success story, but is thinking of expansion.
CURRENT SITUATION
Darcy Donevan, president of Swing 1000, a fine dining and dance
club in Charlotte, NC, sits in her Cigar Bar looking at the future
direction of her business. In 1997, she successfully opened a
sophisticated nightclub in an area undergoing rejuvenation about a mile
from uptown Charlotte, NC. Looking back the start-up was an exciting,
dynamic experience that also held many lessons in business as well as
faith, hope, and perseverance. However with the club now open,
profitable, and the investors seeing some return on their money, she is
looking towards the future. Should she open a club using the swing
format in another city such as Atlanta or develop a totally new format
such as a "60's Retro Theme" in the Uptown Charlotte
area? Are there other options that should be considered? The only thing
certain at this point is Darcy's continued passion and commitment
to the business as expressed in her first comment; "The American
dream is alive and well." This is a concept that she lived by and
expressed often.
THE VISION OF SWING
What is swing? Webster defined swing as "jazz music especially
in its development after about 1935, characterized by the use of large
bands, contrapuntal improvisation, and written arrangements for
ensembles playing" (Webster). The swing movement may have its
original roots starting as far back as Louis Armstrong and Duke
Ellington with songs such as "It Don't Mean a Thing If It
Ain't Got That Swing." But swing didn't become a national
craze until the likes of Benny Goodman and Glenn Miller in the
1030's and 1940's.
At the turn of the millimium swing was well on its way to returning
to new heights of popularity. This rebirth and rise of swing dancing and
music went back to the 1980's. In the early 1980's small
groups of dancers began the revival but it was not until 1989 that the
L. A. Royal Crown Revue began playing neo-swing. They were credited with
launching the swing renaissance that became mainstream. Other musicians
such as Brian Setzer Orchestra in 1992, and Big Bad Voodoo Daddy in 1993
followed their success. In addition a variety of clubs began to open on
the West Coast: Club Deluxe in San Francisco (1989) and the Derby in Los
Feliz (1993).
This swing mystique was further popularized by films such as
"Swing Kids" (1993), "The Mask" (1994), and
"Swingers" (1996). The music industry promoted the trend with
the released of an album by Royal Crown Revue called "Mugzy's
Move" in 1996 and a CD by Squirrel Nut Zipper called
"Hell" in 1997. Even TV ads picked up on the trend as the
dancers for Gap khaki pants were swinging to "Jump, Jive an'
Wail." The ultimate in TV promotion was the super bowl halftime
show in 1999 that featured Big Bad Voodoo Daddy.
The renaissance of swing, however, would not be complete without
some mention of the dancers. Frankie Manning, a New York Postal worker,
joined Erin Stevens and Steven Michells of the Pasadena Ballroom Dance Association to bring back the Lindy Hop and jitterbug steps that swept
the country. The dancers span different generations from the new young
hipsters to those remembering their youth and the steps they made
popular back in the 30's and 40's.
From the Supper Club in New York City, and The Five Spot in
Philadelphia to the Spanish Ballroom in Glen Echo, Maryland and the
Masquerade in Atlanta swing has grown and flourished across the country.
Liquid in Chicago, the Red Jacket in Dallas, and Hi Ball Lounge in San
Francisco all provide their own style of 30's and 40's swing.
The Donevans knew the timing was right and swing was a classic. It
was here for the long haul and would last over time. It was never about
fads, but about dining and dancing and the time was right. They both
knew that staying power was the key and believed that Swing 1000 would
be successful if they could keep the business open long enough to get
people to know about it. Many other swing club owners who geared their
business to kids and college students have gone out of business. The saw
the trend but missed the full picture of how to build the market,
develop corporate sales and get repeat business in the door day after
day.
BACKGROUND OF THE FOUNDER
A Charlotte couple, Darcy and Michael Donevan, started Swing 1000
in 1997. Darcy's background was in the travel business. She worked
as the Director of Promotional Group Sales, which consisted of booking
activities for corporate groups that included a full entertainment
schedule. In Darcy's mind Swing 1000 was comparable to the full
entertainment experience provided on a cruise ship where there is
something for everyone.
Michael Donevan, Darcy's husband, was a radiobroadcasting
consultant for contemporary music radio stations throughout the United
States. Previously he was the program manager with WEDJ and WBT-FM
broadcasting stations in Charlotte, NC. He served as an advisor on
marketing issues for the club. In addition, he added family, financial,
and professional support to the venture.
DESCRIPTION OF THE CLUB
Swing 1000 was a fine food dining and dancing entertainment venue,
a concept unique to the Charlotte area. It was located in a transitional
neighborhood undergoing renovation. The building had an art deco, post
World War II look that was preserved and incorporated into the
renovation. Because of its character the club became a destination for
all types of special events from wedding receptions, banquets, proms,
and birthday parties to murder mysteries and wine tasting
Darcy and Michael wanted to offer guests an evening filled with the
best food, drinks, cigars, music and dancing available in the city of
Charlotte and for that matter in the southeast. The club attempted to
capture the fun and essence of the big band era with the added
attraction of a festive and fun-filled ambiance. The estimate bill for
an evening at the restaurant including the band and a five-course meal
was approximately $65.00. This is the upper range of restaurants in the
Charlotte area. The club also offered an extensive wine list.
There was a $10.00 cover charge to just hangout at the bar and
dance the night away without dinner. The entertainment includes a
seven-piece house band as well as headliner orchestras for special
occasions and holidays. Patrons could swing, fox trot, waltz or tango to
the tunes of a live band every night of the week. Swing 1000 was a place
where people could dine in 1930's elegance to a big band orchestra
and soak in the exquisite ambiance of elegant luxury. The club was known
for having the best people, the best menu, and renowned service.
EXTERNAL ENVIRONMENT
Swing 1000 opened in a positive economic environment. For numbers
of years the southeastern United States including the Carolina's
has shown substantial grow in population as people migrated to the area.
Overall, this growth created both a larger and more diverse marketplace.
A more sophisticated traveler who was used to going to places like Swing
1000 characterized the influx of new people into the Charlotte area. The
demographics for the area indicated a positive growth pattern into the
foreseeable future.
The management team, including Darcy and her husband Michael, were
passionate about the business and believed in its success. They had
experience in both the entertainment and music industries and were
willing to take substantial risk with their resources to make the
business happen. Like most new businesses they found a significant
challenge in raising start-up capital. The private investor or angel
market in Charlotte was in its infancy. Individuals with substantial
wealth to invest in the business were available but difficult to reach
especially for those lacking experience. However, with some persistence
and experience adequate financing was raised making the venture
possible.
Although most of the environmental factors look healthy, changes
could occur in inflation, the employment rate, energy and utility costs,
or interest rates that could in the future affect the financial outlook
for the business. The other external factor that could change was the
Swing craze. Was it a fad or a more significant trend that had staying
power in the marketplace? Currently the Swing revival looks strong and
the future for the business looked excellent. However, if Swing lost
popularity the club would be negatively affected.
CUSTOMERS
The first customers to frequent the club were international
residents and northerners who were transferred or moved to Charlotte.
The first year was very difficult. Darcy said "Charlotte residents
had to read about the club in the national publications such as Southern
Living, Entertainment Weekly, and USA Today before they warmed up to the
idea. The club was getting written up as the number one swing club in
the country, but many Charlotteans didn't know it existed.'
Weddings, corporate parties, conventions, and special events
created most of the business in the beginning. Weekends were good but
weeknights were slow. The club had a very mixed clientele. Swing was
making its way back into the music scene with the younger crowds yet
many older people remember the original Big Band tunes from the
1930's and 1940's. Everyone who came to the club loved it.
Getting them interested in the first visit was the challenge.
Charlottens were used to having dinner in an hour and a half rather than
spending an entire evening enjoying food and entertainment. They
perceived the service as slow rather than quaint. The band started at
8:00 pm. The first two sets were dinner sets with soft music and
enjoyable conversation. About 9:00 pm the dancers came in and the band
became livelier.
Patrons were of all ages. Older patrons remember the original days
of the big band jazz. Younger crowds in there twenties and thirties
signed up for dance lessons. Banking, corporate and convention customers
were looking for the hottest entertainment in the area. All found Swing
1000 a special place to celebrate with wonderful food, fabulous
entertainment, and art deco styling. It provided memories or nostalgia
from the past with all the amenities of today.
As things started to turn around Halloween would sell out for the
Murder Mystery and Christmas would sells out without advertising.
Anniversaries and birthdays became commonplace events. After three years
of promotion and education in the Charlotte market the club has become a
destination.
EMPLOYEES
Swing 1000 employees were selected carefully and treated with
respect. Darcy's goal was to select people with whom she could
communicate her dream and turn them on to that dream. From the beginning
employees felt the extraordinary atmosphere at Swing 1000 and knew that
this was not just another restaurant. From the chief to the waiters
employees took pride in their work and had a good work ethic. In
addition to selecting the right people individually, it was important to
have the right match of people with everyone working together. It took
several years to get all of the right people in place and to build the
right relationships to make the business work efficiently. Employees
were encouraged to have a sense of ownership and a positive attitude
towards the job. When employees felt they were a part of the businesses
overall success, they became more loyal and the turnover rate dropped.
In hiring people Darcy did not pay a lot of attention to the
person's resume'. She said over and over to people she hired,
"A great resume' means nothing - show me that you care."
She also believed that you couldn't really pay your employees what
they were worth from the beginning, so you have to count on them to
stick with you and hope that you can take care of them later when the
business is up and profitable.
Special benefits were also used to provide an incentive for
employees to stay with Swing 1000. Darcy's philosophy was to look
for your company's uniqueness and try to sell that. Based on this
philosophy, she offered her staff free dance lessons every Wednesday
night at the club. In addition, employees share in the commissions
brought in by the restaurant's salespeople. The one thing however,
that everyone understood was that service came first and it was always
first rate.
COMPETITION
Swing 1000 had no direct competition located in the Charlotte area,
that offers the unique combination of high quality dining, entertainment
and dancing provided by the club. No establishment within a 150-mile
radius of the city regularly offers live big band music. They did
however compete against a variety of local and chain restaurants at the
upper price level. These included: Mama Ricotta's Inc., Beef and
Bottle Steakhouse, Pewter Rose, Morton's of Chicago Steakhouse,
Castaldi's Italian Restaurant, Alston's Steakhouse, Providence
Cafe, The Melting Pot Restaurant, The Townhouse Restaurant,
Frankie's Italian Restaurant, Cajun Queen, Bistro 100, Marais
French Cuisine, Charley and Barney's Bar and Grill, Jack
Straw's, Primo Ristorante, South End Brewery, and Sonoma on
Providence.
PRODUCT/SERVICE STRATEGY
Swing 1000 was named in part for musical spirit and in part for its
location 1000 Central Avenue. It was located in what used to be a
commercial art-deco style warehouse. The building was 10,000 square feet
structure, completely up-fitted with a large commercial restaurant
kitchen, a large stage appropriate for big band and similar
entertainment, a 1,100 square foot parquet dance floor, a knock out
lighting and sound system, open restaurant seating for approximately 225
guests (400 accommodated for cocktail parties), two separate rooms for
private dining and functions, and a cigar room. The atmosphere
encourages patrons to spend a full evening at the restaurant for
leisurely dinning, dancing, and enjoying drinks, deserts, and cigars.
Other services include dance lessons, private functions, and sales of
dance and restaurant-related merchandise. Music produced by a
seven-piece house band plays nostalgic upbeat tune from Count Basie,
Benny Goodman, Glenn Miller, Tommy Dorsey, Bobby Darren, and Frank
Sinatra. Hugh lighted columns with an iris design carved in them flank
the stage and line the back wall. The iris design also appears in the
colorful carpet that surrounds the dance floor. The cigar room had a
built in ventilation system and comfortable leather and velvet chairs
and love seats resembling an old style drawing room. People came to
Swing 1000 to be treated like royalty and to escape the realities of
everyday life.
MENU
Atmosphere is everything at Swing 1000. An exquisite menu,
candlelit tables, and excellent service all add up to an unmatchable
food and entertainment experience for Charlotte or any place across the
country. The menu begins with appetizers of curried quail sauteed apples
and bananas, or tuna roulade with caramelized scallop mousse. Soups
include lobster or red pepper bisque. Entree are diverse and unique from
grilled salmon, and roasted rack of lamb to several beef. Darcy says,
"I don't want to be like any other restaurant. Originally we
had more variety on the menu, but it didn't work. Charlotte is a
steak and potato town, so we added two more steaks on the menu."
Darcy says, "I still ask the chef for the percentage of steak
versus other entrees ordered on a nightly basis to make sure the mix is
right for the area."
PLAZA MIDWOOD LOCATION
Plaza Midwood was a turn of the century street care neighborhood
that lies primarily north of Central Avenue near the Plaza. It was the
only real town center within the city of Charlotte. In 1929 the
principal businesses were Lomax and Russell (grocer), Joe Klouse
(meats), Pender (grocer chain), D. C. Staton (grocer), Great A&P Tea
Co. (grocer chain), R. R. Brawley (pressing club/dry cleaners), S. B.
Seegers (barber), Plaza Drug Co. (drug store and soda fountain), and
Stand Oil Co. (service station). Other business grew in the 30"s
Cole Manufacturing Co. (seed planter factory), and Store School Supply
(the current site of Swing 1000 and the start of the Miracle Mile).
The Miracle Mill was a strip of fashionable shops along Central
Avenue that seemed more like a small town Main Street that an urban
business center in the shadow of uptown Charlotte. Many past and present
residents describe it as an urban Mayberry. However, after the war as in
most parts of the country Charlotte saw suburban boom. Central Avenue
was widened stealing parking spaces. New suburbs, new roads, and cheap
gasoline pulled residents away from Plaza Midwood. Decline set in.
Then in the late 1970"s, investors and young home buyers
seeking solid inexpensive housing began to move in and fix up the
neighborhood. In the 1990's thanks to a renovation plan spearheaded
by the nonprofit Plaza Central Development Group and the city of
Charlotte, Plaza Midwood began showing signs of prosperity. In 1995 a
new library branch opened at Central and the Plaza. The city put $1
million into new sidewalks and crosswalks of brick pavers and Victorian
styling street lamps.
By the late 1990's many of the houses had been renovated.
There was a nucleus of architecture there, and the city hoped to build
more urban-scale buildings next to the sidewalks to blend in with the
influence of the past decades. The city also encouraged development that
protected the area's diversity. Both the economic development
committee and the city leaders felt that area's strength would come
from attracting more unique, local businesses like those already there,
including Nova's Bakery, Swing 1000, Fuel Pizza, and Johnson's
Beer Company. High-density development following the established
architecture and unique zoning of the past decades was key to the
success of the area.
Plaza Midwood even with the revitalization effort continually
presented challenges. It was a part of Charlotte's City within a
City area. This enterprise zone had a combination of neighborhoods that
range from fragile and threatened to stable. The Plaza Midwood
neighborhood was classified as stable, which means that the quality of
life was high compared to other neighborhoods in the area. However, it
bordered several neighborhoods, which ware described by a UNC Charlotte
Urban Institute study as threatened by higher crime rates, and other
problems from a lack of economic development to physical decay. The
city's vision is for the Plaza Midwood village to serve as a hub
for all the surrounding neighborhoods: Chantilly, Elisabeth,
Commonwealth-Morningside and Belmont.
Darcy lived in the Plaza Midwood neighborhood and was president of
the Friends of Plaza Central. She realized that inter-city areas such as
this offered a lot of opportunity if the diversity of the area could be
maintained. She became part of the grass roots effort that worked for
change through a close alignment with city government and real estate
developers. In fact, Darcy became the pied piper of Central Avenue and
the Plaza Midwood area. When she first saw the site that would become
Swing 1000 she said, "the building spoke to me." To show her
commitment to the area she signed a long-term lease for the site. The
location of the club off the beaten path in an urban area, one mile from
the city caused many eyebrows to raise questioning the viability of the
business. But Darcy had a strong vision that kept her focused. She had
lived in the Plaza Midwood area for 12 years and that gave her a passion
and understanding of the neighborhood. She also saw urban revitalization
efforts paying off in other neighborhood projects such a Dilworth and
the SouthEnd. These neighborhoods emerged as significant growth areas
and she felt that the time was right for the Plaza Midwood area. Darcy
wanted to show people that she had confidence in Plaza Midwood and
proved it by being willing to do something really innovative there.
Swing 1000 proved to be an important piece of the new "town
center" that worked to bring life back a number of old storefronts
along Central Avenue. (See Exhibits 5-6).
PROMOTIONAL STRATEGY
Darcy utilized a variety of media to promotion the swing concept
and the club. Direct mail post cards and monthly activity schedules were
sent to all past customers. The club also purchased databases of
potential customers using zip-code demographics matched to the clubs
target market. Additional direct mail efforts were focused on uptown
Charlotte businesses in an effort to promote the use of the restaurant
facilities for business-to-business functions. Direct sales efforts
included the bartering of services and the use of promotional tie-ins
with corporations. In 1999, Darcy filmed a Christmas Show for WTVI, the
local public broadcast station, that was picked up nationally by 80
cities from San Francisco to Chicago giving the club wider promotional
coverage.
Publicity proved to be an effective means of getting the word out
about the club. Articles in upscale publications such as Southern
Living, and USA Today gave the club a national reputation before many
Charlottens supported the venue. A combination of the Plaza Midwood
location and the need to educate people about the concept of the supper
club presented a challenge especially in the beginning. It took a real
belief in the idea and some creative promotion in the early stages to
make it work. The non-traditional customer including the international
community, convention visitors, corporate events, weddings, and special
events kept the doors open until individual Charlottens learned about
and embraced the idea. Much of the excitement came through world of
mouth. If a patron visited the club and experienced the atmosphere, they
were hooked.
Headliner bands were used to develop a reputation for the club.
Headliners did not make money on the evening on which they appeared. The
number of reservations that packed the house could not cover the $5,000
to $6000 a night cost. But, the headliners got the name and quality of
the club's entertainment out in to the community. Headliner bands
could have sold out three times the number of seats available. In
reality these bands served as an excellent marketing tool to increase
name awareness. When people could not get seats for the headliner band,
often they booked for evenings that were open with the house band. The
reputation of the headliner band was transferred over to the club as a
whole, thus increasing overall reservations. In fact, 75 percent of the
clients could not believe the caliber of the bands appearing in
Charlotte. For the small business owner it is hard to track benefits
from promotional dollars spent. But, immediate results could be traced
to booking a headliner band. Sales were immediate. It brought people to
the club not only for that night but also for future bookings.
Another promotional tool that worked was advertising in specific
publications to attract niche markets. Advertising in Carolina Bride
produced immediate results that could be measured. The ads required the
bride to call to the club to find information or to book the club. The
number of wedding receptions increased significantly and Darcy
immediately knew the ad had worked based on the number of calls she
received after placing the advertisement. Arbitron ratings from sales
representatives were not very helpful in measuring the success of an
advertisement. As a small business owner, Darcy, preferred to have media
that could be tracked more effectively through feedback such as the
phone ringing and getting people in the doors. (See Exhibits 3-4).
FINANCING THE CLUB
To finance the business, Darcy believed that all she needed to do
was to go to the bank and take out a loan. However, she quickly found
out what the comment "Ignorance is bliss" meant. Reality set
in with her first visit to the bank. In Darcy words, "Banks
don't lend new start-up restaurants money." With this first
lesson under her belt she set out to educate herself about how to raise
capital. She attended a SCORE seminar, talked with lawyers, and began to
find the people she needed to make the vision a reality. The business
plan became an important resource.
Using individuals in the business community that she knew such as
attorneys, accountants, and other business associates she began to
approach private investors or angels with her business plan. This type
of financing required the help of an attorney who understands securities
laws that regulate the sale and distribution of stock. A Limited
Liability Company (LLC) was created which allowed qualified people to
investment from $10,000 to $50,000. These investors lent their positive
reputations to the venture, helped to attract additional funds, and
directly supported the business through patronage from themselves and
their friends. Private investors were sought as a source of funding
because of their willingness to fund small-untested business ideas. In
addition they were easier to secure than venture capitalist and
didn't need daily participation in the business operations. On the
other hand, the investors had high expectations and wanted a substantial
return on their investment.
Financing for the club included raising equity capital for
renovation and obtaining a bank loan for working capital. Darcy sought
out investors for an initial offering of not more than 40 percent of the
outstanding shares of the company for an amount of $400,000. Investors
were to receive an 8 percent return on their money. Darcy and Michael
Donovon would own 56 percent of the shares for a contribution of
$125,000 and sold the remaining 44 percent. The club eventually found 17
investors and raised $400,000 in equity. The location proved to be
beneficial in attracting money from Bank of America's Small
Business Investment Corporation (SBIC). They took an equity position in
the company and purchased 10 units. She also received a loan with the
help of a Small Business Administration guarantee.
A major portion of the capital was used in the renovation of the
building. Construction was going to cost $1 to $1 1/2 million for just
the renovation of the building. Net retrofitting and renovating the
building became a sizable challenge. At one point the project was
$250,000 over budget. So Darcy put on a hard hat and became her own
general contractor. She surrounded herself with people who wanted to
help make her vision happen. She used other small business people who
got into what she was doing rather that larger established contractors.
She brought down the costs to $700,000 for everything. She describes the
construction: "It was like a barn raising. On my 40th birthday
there was a surprise party. It consisted of friends with paintbrushes in
hand working to make it happen. We worked day and night.
Break-even took a year and a half. In 1999, the club made money and
in 2000 started paying back the investors.
FUTURE DIRECTIONS
In three short years Darcy had lived through opening a Swing Club
in the Plaza Midwood area of Charlotte. In the beginning many people
including bankers, investors, members of the business community, and
folks in her own neighborhood felt she was crazy to move into an area
that was threatened by economic blight and physical decay. But, the rent
was pretty good and she had a vision. She could see the stage area, the
art deco columns, and the sheet energy coming from the walls. Her
husband even questioned her choice of sites when he first saw the
building, but supported her fully when he realized that she had a
vision. At this point she realized the importance of having a strong
family bond and having your family behind you. Many things happen some
totally unexpected but Darcy's philosophy became "You just
make it happen. You get knocked down and you just get up again." By
working with her family she feels that she has passed onto her children
the message that whatever you dream you can fulfill it if you keep on
trying." Her passion for the concept, the music, and the
neighborhood all came together in her vision of Swing 1000. So where
does she go from here?
Alternative 1: Open a Swing Club using the same prototype in the
Atlanta, GA area.
This would require Darcy to find a location in an upscale Atlanta
neighborhood that would support a Swing Club. Although she had a
prototype for development of the club, she would need to learn the
unique characteristics of the Atlanta market. Many of the subtle nuances
that she was familiar with in Charlotte from living in the neighborhood
for 12 years would not be in place. She would have to build a new
demographic profile and database of customers. The Atlanta market was
larger. There was more competition with another Swing Club in the city.
There were additional entertainment venues available as substitutes.
Time away from the Charlotte club and her family were also
considerations in opening the business. In addition, the issue of
raising capital would have to be addressed. Should she continue to seek
private investor capital or move to venture capitalist?
Alternative 2: Open a new venue such as a Retro 60"s Club
called the "Big Chill" in the Uptown Charlotte area.
The uptown Charlotte area had grown significantly with the
increased number of arts and sports events occurring in the city. The
NASCAR, NFL and NBA have all held major uptown events thus increasing
the need for new venues. However, the present Swing club was only a mile
away from the uptown area raising the question, "Can Charlotte
support two theme supper clubs with entertainment nightly aimed at the
upper scale market?" In addition there were a number of upscale
restaurants in the uptown area offering significant competition. This
alternative would also have to be supported with a large capital
investment that would have to be raised through angels or venture
capitalist. The Retro 60's theme proposed for the new venue was
untested. Did it have the staying power of the Swing revival?
Barbara K. Fuller, Winthrop University
Darcy Donevan, Owner, Swing 1000
Exhibit 1: Competitive Matrix
Name of Business Location
Bistro 100 100 N. Tryon St.
Frankie's Italian Grille 800 E. Morehead St.
Primo Ristorante 116 Middleton Dr.
Marais 1400 E. Morehead St
Melting Pot 901 S. King Dr.
Southend Brewery & Smokehouse 2100 South Blvd.
Morton's of Chicago 227 W, Trade St.
Castaldi's Market & Grill 311 East Blvd.
Providence Cafe 110 Perrin Pl.
Townhouse Restaurant 1011 Providence Rd.
Cajun Queen Restaurant 1800 E. 7th St.
Pewter Rose 1820 South Blvd.
Name of Business Sales Volume
Bistro 100 $5-$10 million
Frankie's Italian Grille $2.5-$5 million
Primo Ristorante $500,000-$1 million
Marais $1-$2.5 million
Melting Pot $1-$2.5 million
Southend Brewery & Smokehouse $5-$10 milllion
Morton's of Chicago $2.5 -$5 million
Castaldi's Market & Grill $1-$2.5 million
Providence Cafe $2.5-$5 million
Townhouse Restaurant $500,000-$1million
Cajun Queen Restaurant $1-$2.5 million
Pewter Rose $1-$2.5 million
Name of Business # Employees
Bistro 100 125
Frankie's Italian Grille 70
Primo Ristorante 14
Marais 30
Melting Pot 30
Southend Brewery & Smokehouse 120
Morton's of Chicago 70
Castaldi's Market & Grill 35
Providence Cafe 60
Townhouse Restaurant 16
Cajun Queen Restaurant 30
Pewter Rose 40
Exhibit 2: Dinner Menu
Starters
Fried Oysters 9.75
....fried select oysters over roasted corn blinis
and serve with an Ancho chili cream fraiche
Mushroom Vol-Av Vent 6.95
....a flaky puff pastry cup filled with assorted
mushrooms bound with cream & butter
Crab Cake 12.95
....a rich jumbo lump crab cake lightly breaded
and sauteed served with remoulade sauce
Smoker Trout Terrine 7.25
....smoked trout with cucumbers, radishes and a
horseradish creme fraiche
Soups
Lobster Bisque 9.25
....a lobster reduction bound with cream and
butter served with crawfish tails
Red Pepper and Tomato Bisque 8.50
....flavored with applewood smoked bacon and
served with a roasted corm and parmesan crouton
Cashew Pork and Mushroom Soup 6.95
....slightly sweet with hints of ginger & red pepper
Salads
Roasted Pepers with Shrimp & Pesto 8.95
....served warm over seasonal greens with.
roasted pignolia nuts & balsamic vingar
Lardon Salad .
topped with applewood smoked baconlardons. Rouefort
Cheese and Roma tomatoes
Red Cabbage Salad 8.75
....tossed with spinach, garlic, shallots, toasted
walnuts, bacon and balsamic vinegar
Pasta
Penne Puttanesca del Mare 23.50
....penne pasta in a spicy Neapolitan sauce with
shrimp, salmon & crayfish (as appetizer $11.95)
Pesto $ Sun-Dried Tomato Fettuccini 16.95
....vegetarian pasta with basil pesto & sun-dried
tomatoe cream sauce (as appetizer $6.95)
Entrees
Grilled Lamb Rib Chops 28.50
....braised in rosemary and red wine, served
with garlic cream potatoes
Filet Mignon 29.95
....grilled beef tenderloin served with portabella
mushroom, burgundy mushroom demi glace
and garlic cream potatoes
Grilled Ribeye 26.95
....served with brandied red onion over garlic
cream potatoes and topped with a light
peppercorn sauce
Pork Chops 24.95
....a 12 ounce pork chop with mashed sweet
potatoes with a bourbon molasses sauce
Grilled Salmon 25.95
.....glased with a whole grain dijon mustard served
with carmelized red onions, sun-dried tomatoes,
and a tomato beurre blanc
Gingered Seasame and Cashew Tuna 27.25
....sashimi tuna loin encrusted with seasame seeds
and crushed cashews served with gingered
orange beurre blanc and a tomato chutney
Lump Crab Cake 30.95
....two rich jumbo lump crab cakes pan sauteed
served with a remolade sauce