期刊名称：BIBLOS : Revista do Instituto de Ciências Humanas e da Informação
印刷版ISSN：0102-4388
电子版ISSN：2236-7594
出版年度：2013
卷号：26
期号：2
页码：67-104
语种：Portuguese
出版社：Universidade Federal do Rio Grande
摘要：The theme of quality in libraries is discussed under the elements in Information Management: strategic planning and organizational culture. Discusses their importance in terms of quality management system of ISO 9001:2000 based on literature review and description of the experience reports in libraries Minister Victor Nunes Leal of the Supreme Court and Petrobras in the process of ISO certification quality. This study asks how these elements contribute to the implementation of management quality in libraries based on the requirements of the standard. And yet, as the libraries of the STF and Petrobras have used these elements of management during the process of quality certification in order to make it feasible? Through qualitative research, the results of literature review include the relationship between Information Management and Quality Management, the fundamentals of Quality Management and its application to libraries considering the components strategic planning and organizational culture. Thus, we sought to identify the relationship between the theories analyzed with the activities undertaken by the libraries of the STF and Petrobras in the process of quality certification.
关键词：Gestão da Informação. Gestão pela Qualidade em bibliotecas. Planejamento Estratégico. Cultura Organizacional
