出版社：Escola Brasileira de Administração Pública e de Empresas - Fundação Getulio Vargas
摘要：Applied to institucional evaluation strategic knowledge management, the buliding of a system that allows weight the performance of the complexity processes that Distance Distance Education. The systems modeling to be developed is based on the demands of the public organizations envolved and the survey of requirements made with the multidisciplinary groups working with Distance Education at the Federal Institutions of Higher Education. The identification of the information needs of the stakeholders will allows the proposal of a evaluation tool integrated and widespread, able to result in a trustful and eficient information.
