出版社：Escola Brasileira de Administração Pública e de Empresas - Fundação Getulio Vargas
摘要：Although Community of Practice (CoP) is not a novel subject, it has recently demanded special attention from organizations, which have been encouraging its creation and development aiming organizational knowledge. In this context, this contribution assesses the history of a CoP located at a federal bank, focusing on the Information Security subject. Considering that this research shares the knowledge of learning in a social perspective that refers to phenomena such as interaction, exchange of experiences and dialogue, empirical evidences of the CoP’s work were obtained by means of its members' history narrative. A thematic interview was performed to collect data. Since a conflicting circumstance was observed in the examined CoP's history, it is suggested that the company should support its dispersion. The present case study evokes questions that should be addressed in a more detailed manner concerning the study of other communities.
