摘要：This article is about how to apply narrative practices as tools for mediation in organizations. It offers a range of theoretical reflections that guide the use of narrative practices in this context and illustrates these points by analyzing an organization in conflict and a subsequent narrative mediation process. In particular, the paper discusses the implications of transferring narrative practices from a context of two-party mediation to an organizational context.
关键词：mediation; conflict resolution; narrative; narrative mediation; discourse; positioning; organization; deconstruction; externalizing;mediació;resolució de conflictes;narrativa;mediació narrativa;discurs;posicionament;organització;deconstrucció;externalització;mediación;resolución de conflictos;narrativa;mediación narrativa;discurso;posicionamiento;organización;deconstrucción;externalización;médiation;résolution de conflits;narrative;médiation narrative;discours;positionnement;organisation;déconstruction;externalisation
