摘要：This paper highlights the result s of a questionnaire survey amongs t contractors and contractingconsultants in a growing eco nomy. The survey was intend ed to expl ore the problems that theemployees think might affect the quality of construction works. Thirteen factors known to havesome bearing on the quality of construction have been identified through literature and we reused as a basis for the survey .The findings of the survey revealed that there is a need to focus on the human factors in addressingthe quali ty issue. The four mos t problematic factors indicated by the respondents are lack ofinformation, time constraint, lack of teamwork and poor communication. The results indicatedthe importance of a unified force; an enhanced coordina tion flow and improved teamwork arcrequired to achieve the project quality objectives. A quality sys tem will not succeed unless boththe technical and human ist ic as pec ts arc addressed. These nrc so me of the challe nge s thatcons truction-re lated organisations must address to cont inua lly improve thei r quality of productsand se rvices to be able to compete aggressively in an environment where the quality requirementsare always rising.
关键词：quality. construction; human aspect. questionnoirc
