期刊名称：Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
印刷版ISSN：1302-3284
电子版ISSN：1308-0911
出版年度：2014
卷号：16
期号：1
页码：115-133
语种：Turkish
出版社：Dokuz Eylul Univeristy
摘要：Abstract In the service industry, customer satisfaction becomes more difficult with each passing day, employers have looked for new paradigms and ways to make service quality better and to keep service facilities reliable. Therefore, with the purpose of increasing their competitive power, employers give more importance to their employees who have direct relation with customers than they do to their customer. One of the new paradigms is make working hours flexible. In this study, an integer programming model is proposed for the nurse scheduling problem in the hospitals which are one of the most important service industries. On the contrary of classical nurse scheduling model, developed model has made flexible to starting time. The main aim of the model is make a schedule for nurses according to their preferences. The developed model is applied on a surgery department of one university hospital with real data. According to results, model can satisfy 99,6% of the nurses with their schedule based on their preferences. Keywords: Flexible Working Hours, Nurse Scheduling, Mathematical Model, Integer Programming.
关键词：Flexible Working Hours, Nurse Scheduling, Mathematical Model;Esnek Çalışma Saatleri, Hemşire Çizelgelemesi, Matematiksel
