期刊名称：Pedagogics, Psychology, Medical-Biological Problems of Physical Training and Sports
印刷版ISSN：1818-9172
电子版ISSN：1818-9210
出版年度：2016
卷号：20
期号：4
DOI：10.15561/18189172.2016.0408
出版社：Kharkov Regional Branch of the National Olympic Committee of Ukraine
摘要：Purpose: One of the most important factors influencing satisfaction of athletes in sports camps is the quality of services provided therefore. The main objective of this study is investigation of relation between service quality and elite athletes’ satisfaction in free style and Greco Roman wrestling national teams. Material: Methodology of the research was descriptive correlation, fulfilled as a field study. The statistical population included all athletes invited and presented in the national camps of wrestling (free and Greco Roman wrestling) in different ranges of ages in 1993 and the sample size is equal to the statistical population (N=160). The data collection tool was a questionnaire made by the researcher. To analyze the data, descriptive and inferential statistics as Kolmogorov-Smirnov, Kruskal-Wallis, Friedman, Binominal test and Regression calculated by SPSS (Statistical package for social science) V.22 are used. The findings showed that there was a significant relation between service quality variables and the athletes’ satisfaction. In addition, according to Friedman test, there is not a significant difference in the mean of ranks in service quality variables of training camps. Results The results of binominal test showed that the quality of services in the training camps left much to be desired. The Demography results indicated that the athletes presented in the camps during longer periods were more satisfied with quality of services provided. Conclusion : According to results, it can be said that, one of the most important factors influencing on satisfaction of athletes in Sports camps, was quality of provided service. Therefore it is important to regard satisfaction of athletes as an essential issue in order to find the gaps and provide proper services.
关键词：quality of services; sports camps; satisfaction of athletes; wrestling
