出版社：Servicio de Publicaciones de la Universidad Complutense
摘要：A reality of professional social work practice is habitually living with «conflict». Social workers provide professional support and guidance to help individuals, families and groups with multidimensional and complex realities in which conflict acts as a major element of relating to one’s environment. Disagreement is often present in human society, and in this regard people working in the field unquestionably become protagonists. They will face various difficult situations that often develop into confrontations and clashes, meaning professionals must obtain suitable training that will allow them to constructively and peacefully manage such conflict. This article shows the results of a recent study on perception, copying styles and training in constructive conflict management for students of the Faculty of Social Work of Universidad Complutense, Madrid.
关键词：Trabajo Social;conflicto;formación;mediación;gestión constructiva de conflicto.
