期刊名称：Revista Innovar Journal Revista de Ciencias Administrativas y Sociales
印刷版ISSN：2248-6968
出版年度：2006
卷号：16
期号：28
页码：223-243
语种：Spanish
出版社：Universidad Nacional de Colombia - Sede Bogotá
摘要：A bibliometric analysis was made of available models for evaluating perceived quality in providing Internet. A brief conceptualisation is made and the most relevant bibliometric indicators established for studying the quality of Internet service, its main sources, work perspectives and thereby the most relevant models in studying this construct.
关键词：Service marketing;client service quality;Internet service quality;models for evaluating service quality;Marketing de servicios;calidad del servicio al cliente;calidad del servicio en Internet;modelos de evaluación de la calidad del servicio;Marketing de services;qualité du service à la clientèle;qualité du service sur Internet;modèles d’évaluation de la qualité du service;Marketing de serviços;qualidade de serviço ao cliente;qualidade do serviço em Internet;modelos de avaliação da qualidade do serviço
