期刊名称：International Journal of Business and Management
印刷版ISSN：1833-3850
电子版ISSN：1833-8119
出版年度：2012
卷号：7
期号：2
页码：224
语种：English
出版社：Canadian Center of Science and Education
摘要：This paper explores perceived gaps between corporate needs and the availability of skills and attributes among the talent pool of the Malaysian services sector. In Phase I of the study, 169 human resource managers from service companies were surveyed. They were asked to indicate (1) the importance of skills, competencies and characteristics for the service workforce, and (2) the ease of recruiting those with such work skills and talents. In Phase II, focus group sessions and interviews were conducted with 37 Malaysian managers, yielding a qualitative summary of industry needs and talent pool shortages. Findings indicated a gap between industry needs and the availability of important competencies within the pool of prospective workers. Individuals with competencies in communication, information technology and customer relationship management, and those with high motivation and career commitment were most sought by service industry employers.
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