摘要：Facts of war fare so loud, not only to attract consumers as much as possible, but more directed at the provision of benefits for the company itself. Operators are competing in such a way to manipulate the rate that pegged the price is cheap and profitable impressed. Scientific writing is to know whether IM3 Indosat GSM card users among Students were satisfied or not with the services provided Indosat IM3, using the Likert method and chi square test tehadap five dimensions include reliability dimensions, dimensions of responsiveness, assurance dimensions, dimensions empahaty , and dimension of tangibles. Conclusions drawn from the 100 respondents to the five dimensions and the test was to obtain the results of the Likert Value Performance Index (Nik) average of 130.86%. While for the method of Chi Square Chi Square values obtained Ï2 = 106.93 Calculate greater than the top-up terminal Chi Square Table Ï2 = 28.412.
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