摘要：Insurance company is one of the intensive industries with regulations (regulated industry) and occupies an important position in running the economy Indonesia. The need for insurance services is increasingly felt, both by individuals or businesses in Indonesia. Insurance is a financial in order domestic life, both in dealing with the underlying risks such as risk of death, or the risk of property, while the aims is to find out how the procedures to be followed in filing a claim costumer at PT Asuransi Jasa Tania, Tbk.; to analyze the claims settlement procedures and what procedures should be firm in dealing with incoming claims; to make a report claims settlement procedures, as well as what data is needed in making the settlement report claims. For results submitting claims by making report documents the complete claim to the claim can be filed.
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